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Convergys:What's it like to work here?

United States Industry IT
ConvergysConvergysConvergys
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Review averages

  • 233 employees say

    Excellent (49)
    21.030042918455%
    Good (45)
    19.31330472103%
    Satisfactory (55)
    23.605150214592%
    Subpar (84)
    36.051502145923%
    2.70
  • 8 applicants say

    Excellent (0)
    0%
    Good (3)
    37.5%
    Satisfactory (1)
    12.5%
    Subpar (4)
    50%
    2.14

Reviews for Convergys

Reviews - What employees say

2.70 Employees say
2.14 Applicants say
  • 25.Apr 2017
  • Employee

Company culture

This is not a bad company to work for. The benefits are great and the chances to advance are good.

Company Image

Our site had a very poor attrition rate not only due to

Job security

More instability due to inconsistent coaching techniques between team leaders , op managers and production staff. Constructive criticism is not bullying.

Challenging Work

The work was definitely challenging with metrics set up by both Convergys and the client(s).

  • 10.Mar 2017
  • Employee
Company culture
1.00
Support from Management
1.00
Teamwork
5.00
Level of Autonomy
1.00
Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
5.00
Career Development
0.00
Overall Compensation for your work
1.00
Office/Work Environment
1.00
Eco-consciousness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job security
1.00
Handicap Accessibility
1.00
Workplace Safety
3.00
Challenging Work
1.00
Inclusive/Diverse
1.00
  • 19.Feb 2017
  • Employee

What I like about the company

It was a full time job and gave me insurance.

What I dislike about the company

They are very clicky.... if you are in, you get preferred treatment. I was doing a specific job and they were going to make it permanent and opened it up to applicants. When I applied, I was told that I did not qualify. This was very confusing because everyone seemed to be very happy with my performance doing the job currently.I had even had rave reviews from the Site Manager. I then heard 3 managers coaching the person who ended up being my replacement on how to fill out the application and what to say during the interview process to get the job. When I asked for help, I was told, you've been here long enough, you should know how to fill out an application by one of those 3 managers. Favoritism is HUGE in the Watertown, NY office. Was not the first time in the 9 years I worked there that I felt used and taken advantage of.


Review averages

  • 233 employees say

    Excellent (49)
    21.030042918455%
    Good (45)
    19.31330472103%
    Satisfactory (55)
    23.605150214592%
    Subpar (84)
    36.051502145923%
    2.70
  • 8 applicants say

    Excellent (0)
    0%
    Good (3)
    37.5%
    Satisfactory (1)
    12.5%
    Subpar (4)
    50%
    2.14

kununu score comparisons

Convergys
2.68
241 reviews

Industry average (IT)
3.60
108,456 reviews

kununu average
3.12
1,593,000 reviews