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Convergys:What's it like to work here?

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Review averages

  • 289 employees say

    Excellent (72)
    24.913494809689%
    Good (61)
    21.107266435986%
    Satisfactory (64)
    22.145328719723%
    Subpar (92)
    31.833910034602%
    2.84
  • 11 applicants say

    Excellent (2)
    18.181818181818%
    Good (4)
    36.363636363636%
    Satisfactory (1)
    9.0909090909091%
    Subpar (4)
    36.363636363636%
    2.80

Reviews for Convergys

Reviews - What employees say

2.84 Employees say
2.80 Applicants say
  • 16.May 2018
  • Employee

Overall compensation for your work

This is one area where Convergys needs to strengthen their overall perspective. They tend to underpay for the work

Job Security

As with any BPO there will always be unsure times. The market right now is fluctuating and convergence is not exempt

Suggestions for improvement

  • Overall the company needs to look at Fair compensation for the work that is being performed. I understand the need to be competitive in the market but if you are looking for longevity you need to pay appropriately.

What I like about the company

The sense of camaraderie within each side is strong. You have a sense of togetherness when you are working on tasks. It really is about putting the team together and the best foot forward

What I dislike about the company

My only dislike is the continued changes in reference to policies and procedures. Stick with it

Company Culture
5.00
Support from management
4.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
2.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
4.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Desirable office location is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Convergys Corporation
  • City
    Savannah
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered

Company Culture

No employee morale programs

Freedom to work independently

Constantly harass you to increase performance even if you are performing at 110%

Internal Communication

There turnover rate is so high due to not fostering good employee/company relationships

Overall compensation for your work

Compensation is not great and you do not receive performance reviews and rate increases.

Environmental Friendliness

Facility is not cleaned often as they had a bedbug epidemic that is on file with department of labor.

Suggestions for improvement

  • I don't know where to begin it is just that bad.

What I like about the company

That I had a job to earn a living.

What I dislike about the company

That they do not take more seriously developing the talent they have.

Company Culture
1.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
2.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
2.00

The following benefits were offered to me

401(k) is offered Tuition assistance is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Convergys Corporation
  • City
    Charlotte
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Health and wellness programs is offered
  • 14.Sep 2017
  • Employee

Company Culture

What the company says that their culture is, and what upper management make it are 2 different things.

Support from management

Depends on how well the management likes you.

Teamwork

Depending on what department you are in depends on the level of teamwork.

Freedom to work independently

Micro managers thrive here.

Internal Communication

I have personally seen people fail quality because of a policy change implement same day and not updated in the knowledge base.

Gender Equality

If you have a good resume, upper management doesn't care about gender.

Attitude towards older colleagues

No idea.

Career Development

It is like pulling teeth to get hired on from within the company.

Overall compensation for your work

Get 9.50 to take phone calls when the company gets $25 per person. And if you get health insurance, there goes half your paycheck.

Office / Work Environment

When Windows 10 came out, we were still using Windows Vista office. It took forever to get up to date equipment.

Environmental Friendliness

Honestly, no idea.

Work-Life Balance

Don't get sick! You might not have a job when you get better.

Company Image

What you sre is not what you get. Was glad when I left.

Job Security

It is a call center. There is a high turnover rate.

Workplace Safety

It is safe.

Challenging Work

The work is answering customer service phone calls for whatever 3rd party company hired convergys to do.

Inclusive / Diverse

If you have a heartbeat your in.

Company Culture
2.00
Support from management
2.00
Teamwork
3.00
Freedom to work independently
1.00
Internal Communication
2.00
Gender Equality
4.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall compensation for your work
2.00
Office / Work Environment
1.00
Environmental Friendliness
3.00
Work-Life Balance
1.00
Company Image
2.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
1.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered 401(k) is offered Tuition assistance is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Convergys
  • City
    Taylorsville, UT
  • Are you a Current or Former Employee?
    Former job since 2015
  • Position
    C-Suite / Leadership
  • Department
    Others

The following perks were offered to me

On site cafeteria is offered Employee discounts is offered Employee events is offered

Other company profiles

Review averages

  • 289 employees say

    Excellent (72)
    24.913494809689%
    Good (61)
    21.107266435986%
    Satisfactory (64)
    22.145328719723%
    Subpar (92)
    31.833910034602%
    2.84
  • 11 applicants say

    Excellent (2)
    18.181818181818%
    Good (4)
    36.363636363636%
    Satisfactory (1)
    9.0909090909091%
    Subpar (4)
    36.363636363636%
    2.80

kununu score comparisons

Convergys
2.84
300 reviews

Industry average (Information Technology/Software/Software Engineering)
3.70
162,048 reviews

kununu average
3.32
2,731,000 reviews