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  • Dec 22, 2015

Culture Failure

company Convergys.
City Phoenix
Are you a Current or Former Employee? Former job since 2015
Position Others
Department Production

Support from Management

I reached out to the Site Director prior to my terminaton stating my concerns, predicting my impending fate, and highlighted specifically what I needed to no response. Being this was the person to reach out to the deaf ears indicated a lack of care at the top.

Suggestions for improvement

  • From a purely business perspective the only possible conduit for change is to wipe the place clean of the incompetent leaders. Install a dynamic leader to give the place one voice. Clean out the majority of thr unprofessional and unmotivated employees. Bring in new clients that hire at a decent wage attracting better qualified candidates, producing better results. Convergys is wasting a potential showpiece facility, in a prime area, with an educated workforce available on the current inhabitants.

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