Support from Management
I reached out to the Site Director prior to my terminaton stating my concerns, predicting my impending fate, and highlighted specifically what I needed to no response. Being this was the person to reach out to the deaf ears indicated a lack of care at the top.
Suggestions for improvement
- From a purely business perspective the only possible conduit for change is to wipe the place clean of the incompetent leaders. Install a dynamic leader to give the place one voice. Clean out the majority of thr unprofessional and unmotivated employees. Bring in new clients that hire at a decent wage attracting better qualified candidates, producing better results. Convergys is wasting a potential showpiece facility, in a prime area, with an educated workforce available on the current inhabitants.