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Convergys

United States Industry Service industry
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Reviews for Convergys

Reviews - What employees say

4.04 Employees say
0.00 Applicants say
  • 15.Sep 2016
  • Employee

I like about the employer

I'm very happy there. There are opportunities to advance. The pay is good. My supervisors are supportive.

  • 06.Aug 2016
  • Employee
Company culture
5.00
Support from Management
5.00
Teamwork
3.00
Level of Autonomy
2.00
Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
4.00
Career Development
4.00
Overall Compensation for your work
4.00
Office/Work Environment
5.00
Eco-consciousness
4.00
Work-Life Balance
3.00
Company Image
3.00
Job security
3.00
Handicap Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive/Diverse
5.00

Suggestions for improvement

  • Who you hire and promote actually matters. Sifting through heaps of low-quality people for low wages, including your OM that probably costed you a contract, is not worth it.

I like about the employer

It's a comfortable and diverse place, and things generally have a good pace and people aren't hard to connect with.

I dislike about the employer

First they just sometimes empty out whole programs. I lost my internet chat position and was expected to be part of the phone team three days later; not a position that chat agents want. Then, after some wacky leadership moves that contributed to that, they lost a contract that had them drop nearly 200 jobs. Seriously... After working there for a long time, it seems that they will dangle certain goals out there for bonuses that are the only thing that can make the low wages work on something that sometimes feels like a dice roll. Naturally hitting bonus is possible, but it's not something many depend on.


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Review averages

kununu score comparisons

Convergys
4.04
3 reviews

Industry average (Service industry)
2.93
31,301 reviews

kununu average
3.14
1,415,000 reviews