City San Diego
Are you a Current or Former Employee? Former job since 2015
Started out great and it set them apart from other companies. Since the consolidation of CA call centers, morale and culture are very low. Local leadership seems to have their hands tied on setting a local culture. It's all standardized.
Support from Management
A lot of changes since 2013 have resulted in standardization with the decision making process. No decisions are made without "center" approval in Atlanta.