- Crotched Mountain Foundation Inc26.May 2017
The culture at CMF is scattered and confusing, with many different bosses saying conflicting things and no clear message. You have direct superiors, shift supervisors, department heads, and often it is difficult to tell who is responsible/accountable/in charge.
Support from management
The system of behavior management we use with clients emphasizes their safety to the exclusion of staff safety. There is no mechanism of proactively encouraging good behavior or reinforcing it in clients, and the safety system we use is inadequate for dealing with clients who are violent and seeking to cause real harm.
Among other workers there is an "in the trenches" feeling, but since there is a great deal of misinformation and "this boss said that, but that boss said this" it can be very difficult to be on the same page.
Freedom to work independently
If anything, I feel there is too much autonomy. Too often it seems like the administration is so removed from direct client care that they have no idea how hard it is.
There is ostensibly regular communication, but most of it is very "fluff." Information about raffles and music events are great, but information about policies tends to trickle down and then get suddenly announced three months after it goes live.
While women outnumber men significantly, the pay scale is dramatically skewed. Men make more and are more likely to be heard and believed when they say something is dangerous. After being attacked by a client and having my glasses broken, I was told that I was a "wuss" by a male supervisor, who then totally changed his tune when a male staff said that he had been hit.
Attitude towards older colleagues
CMF keeps their employees and supports their continued employment, but has been on a pay scale freeze for almost eight years. There are now employees starting at higher rates than their 30 year employees make.
With the pay scale freeze, there is little to no advancement or achievement to be found. Even when moving departments or taking on more responsibility, CMF administration will routinely refuse to up the pay.
Overall compensation for your work
My job was relatively well compensated. Others were less so. I was also lied to about raises. I was supposed to get a raise after my first good review, and after my first review the same person who told me that then denied ever saying it and said there would be no raises.
Office / Work Environment
Repairs often take 2-5 weeks. Work orders often go months without being fulfilled. Often, when the work is done, it is slipshod and "shoestring" rather than correctly fixed.
Most facilities use all paper and plastic products, and recycling is no longer a priority in most of the group homes.
CMF is relatively conscientious about time off, maternity leave, Family Leave, and so on. Their bereavement policy excludes anyone who isn't mother, father, sister, or brother. Having had a close relative die, I found that very upsetting.
CMF is viewed largely as a good "poaching ground" because other businesses appreciate the training they do and will offer jobs to their employees to tempt them away with better support and higher pay.
Job stability is uncertain at best. Often employees are shuffled from program to program not knowing if they'll be let go if they don't find a place to land.
While the programs are decently accessible for the clients, there is little to no support for disability in the staff.
CMF frequently ignores blatant OSHA violations and lets the requests to fix them get lost in a maze of work order requests and emails to superiors.
Unfortunately the greatest challenge I faced there was trying to maintain order in the house while following a set of rules that effectively hamstrung me and opened me up to violent attacks from clients.
Inclusive / Diverse
There is great racial diversity at CMF which is unfortunately completely undermined by the way in which management and other staff treat the non-white employees. White employees often complain about everything from their hair to their accents and rant about "speak english!" in breakrooms or right to the person's face.
Suggestions for improvement
- Raise wages. Offer training other than the current safety protocol to be used when a client is a threat to the staff's life. Streamline work orders so that vital things are fixed quickly, and prioritize OSHA violations. Reduce the bloated number of bosses each employee has and give them a single point of contact who is responsible and won't pass the buck.
What I like about the company
They do good work with clients enabling their quality of life and supporting their goals.
What I dislike about the company
They do not offer the same support to their employees and have refused to raise wages in 8 years.
The following benefits were offered to me
- CompanyCrotched Mountain Foundation Inc
- Are you a Current or Former Employee?Former job since 2016