They do not follow their own corporate values. Just lip-service and slogans that are never practiced.
Support from management
None. The regional managers don't care about helping you or how you can't get anything done because they push their work on you--they're only worried about renewing the contracts. They offer no help at all and expect you to figure out stuff on your own, they don't want to hear your problems.
It's every manager for themselves, there is no teamwork or collaboration between managers. Don't even try to get help from other managers in different accounts, they are only looking to get ahead at the expense of their co-workers.
Freedom to work independently
For the most part, you won't have to deal with the regional managers every day because they don't want to hear your problems. Best thing to do is send them email updates and they'll leave you alone.
If you like a full inbox full of useless emails, you'll love working for them. You'll receive dozens of emails every day from corporate blowing their own horns about how great they are and other time wasting emails, but if you email them about important issues, they never respond back. No one picks up the phone either so you leave countless voicemails until someone decides to call you back.
They need to do better in this area.
Attitude towards older colleagues
They'd rather hire less experienced people so they can pay them less.
None. There is no career development or opportunities for advancement. Your only chance to move up is to wait for Crothall to sign a new facility and hope you get transferred there.
Overall compensation for your work
They will try to pay you the least possible. For new hires, they start them off on average $10,000 less then competing companies. Even raises and bonuses are less than industry average. PTO is also below average. If you had more PTO coming in to Crothall, they will not honor that.
Office / Work Environment
Depends on what account you're placed in. As a contract management employee, you'll work with the hospital's employees with only a handful of other Crothall employees.
Corporate has policies but they are secondary to the policies of the facility you work in.
Non-existent. I would give zero stars if I could. Corporate talks a good game but rarely is this ever applied to front-line managers. 10 plus hour days are common, you're expected to be in by 7am and God help you if you leave the office at 4:30 or even 5pm. You're also expected to answer emails during the evenings and weekends.
Do not work for this company.
None. You can be pulled out of an account for any reason without notice.
N/A. Depends on facility you're assigned to.
Crothall's policies are secondary to the facility's policies. If you are injured on the job, they expect you to go through the facility's HR to file a worker's comp/OSHA claim.
The work is hard enough without Crothall placing restrictive and non-thought-out policies and procedures on you.
Inclusive / Diverse
Not diverse at all.