We do a lot for the community. Most get involved.
Support from management
each employee has a meeting with their direct team lead on a biweekly basis. There is always someone available to reach out to if you're not sure how to complete a task. There is always support available for me to do my job successfully.
There isn't much time to interact beyond job responsibilities.
Freedom to work independently
We have many home agents. I am one of them.
Is very clear about their expectations.
Many of the admins are females. Employment opportunities are open to all genders.
Attitude towards older colleagues
Many employees have been with company for a long time. They are aging right along with them.
All employees are encouraged to apply for other positions that may open up within the company. The company also offers assistance with tuition and will offer you a job in your field if you're going to school for that. There is a lot of room for advancement within the company I work for.
Overall compensation for your work
I feel like we are on the low end when it comes to compensation. Raises average two to two-and-a-half percent annually. I feel like I make approximately 3 to $5 less than other call center agents in my area.
Office / Work Environment
All of our locations are state of the art and very comfortable to work in.
like most offices, we use pod coffees. I'm not a fan because of all of the plastic. I think we could do better when it comes to recycling.
PRO is generous.
My company does a lot of giving back in my community. I am proud to be a part of that. We are always organizing backpacks for children, food baskets for the less fortunate, and holiday gifts for children who may not be getting one. That does make you feel good.
although my position is at entry-level, I am comfortable there. I feel secure in my position and feel that it is a stable position for me to stay if I choose to do so.
All buildings are handicapped accessible. Bathrooms also have handicap stalls. All entryways are wide enough for wheelchairs and other mobility devices. It's a medical facility.
There are many policies in place to ensure a safe work environment. They include a dress code and an ID badge that must be scanned prior to entering a building.
Call center work is very repetitive. Dealing with people us the challenge
Inclusive / Diverse
An innovation contest is held annually. All employees are encouraged to participate.
Suggestions for improvement
- I would encourage better salary increases and rewarding employees for good attendance.
What I like about the company
holidays are the best time of year. That includes at my job. We all get together and we bring stuff in and we get to share with people who are less fortunate in our community.we also have our own family celebrations in the office. People like to make things and bring them in and share with each other. We'll have special parties where people can bring in things that they've cooked and things that they like to share and it makes for a fun day at work.it also gives you a chance to get to know your co-workers on a more personal level and appreciate them for more than just the person that you work next to.
What I dislike about the company
I don't disapprove of any departments in my company. If I had to choose one that could use some constructive criticism it would be the urgent Care. I receive too many cause of patients whose medication is not sent in after their visits. That makes for a bad experience for the patient as well as us receiving the call from an angry patient. Other than that, I think our companies moves and serves pretty smoothly.