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Crystal Run Healthcare:What's it like to work here?

United States Industry Hospital & Health Care
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Reviews for Crystal Run Healthcare

Review factors

Feel-Good Factor

Company Culture
2.76
Support from management
2.69
Teamwork
3.07
Freedom to work independently
3.31
Internal Communication
2.34
Office / Work Environment
2.92
Environmental Friendliness
2.62
Work-Life Balance
2.10
Challenging Work
3.75
Inclusive / Diverse
3.07

Career factor

Gender Equality
3.75
Attitude towards older colleagues
3.17
Career Development
2.38
Overall compensation for your work
2.10
Company Image
2.82
Job Security
2.90
Handicapped Accessibility
3.48
Workplace Safety
3.36
Benefits

The following benefits are offered

Flex. working hours in 6 of 30 reviews Parking in 21 of 30 reviews Easy access to public transportation in 4 of 30 reviews Stock or equity options in 6 of 30 reviews 401(k) in 21 of 30 reviews No onsite daycare facility Reimbursed daycare in 1 of 30 reviews Ability to work remotely in 4 of 30 reviews Desirable office location in 13 of 30 reviews Tuition assistance in 12 of 30 reviews Paid Parental Leave in 12 of 30 reviews 401(k) Match in 12 of 30 reviews Flexible spending account in 16 of 30 reviews Paid time off in 24 of 30 reviews Healthcare (including vision and dental) in 25 of 30 reviews No relocation allowance Life insurance in 16 of 30 reviews

The following perks are offered

On site cafeteria in 11 of 30 reviews Free (company provided) Meals in 2 of 30 reviews Health and wellness programs in 21 of 30 reviews Employee discounts in 14 of 30 reviews Vehicle allowance in 3 of 30 reviews Employee events in 12 of 30 reviews No dogs allowed Fitness center on site in 2 of 30 reviews Free Snacks/Drinks in 1 of 30 reviews
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Reviews

Suggestions for improvement

  • Having regular meetings to hash out conflicts with in the dept with retribution from co workers

What I like about the company

I love working as an Echo Tech ...the ancillary staff was ok ..

What I dislike about the company

( some co workers ) views on certain topics or people of color

Company Culture
1.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
5.00
Internal Communication
3.00
Gender Equality
4.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall compensation for your work
2.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
4.00
Company Image
1.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Stock or equity options is offered 401(k) is offered Tuition assistance is offered Paid Parental Leave is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Crystal Run Healthcare L.L.P.
  • City
    Middletown
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered
Have a question about Crystal Run Healthcare? Get answers from others who know this company!

Company Culture

Low moral

Support from management

Not at all

Teamwork

Yes

Freedom to work independently

Agree

Internal Communication

Does not tell us anything

Gender Equality

Yed

Attitude towards older colleagues

Makes excuses to fire them

Career Development

No

Overall compensation for your work

No!

Office / Work Environment

Not at all

Environmental Friendliness

None

Work-Life Balance

Work is my life and I cant do anything else

Company Image

Somewhat

Handicapped Accessibility

Yes

Workplace Safety

None

Challenging Work

Depends on the day

Inclusive / Diverse

Sometimes

Suggestions for improvement

  • Pet friendly, daycare, higher pay, remote work

What I like about the company

They understand what it's like to be a single parent

What I dislike about the company

I disagree with the pay, not able to work from home

Company Culture
3.00
Support from management
1.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
2.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
1.00
Challenging Work
3.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Parking is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Crystal Run Healthcare L.L.P.
  • City
    Middletown
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Administration

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered

Company Culture

Great co-workers and working environment. Great place to gain experience.

Challenging Work

Some aspects are challenging.

Suggestions for improvement

  • I would increase the pay as more experience is gained. Hire some per-Diem employees for people who call out. Also hire more staff so sites can be fully staffed.

What I like about the company

Great place to gain experience. Friendly co-workers. Good hours to work.

What I dislike about the company

Pay is not desirable and is low for the work that is done. Short staffed a lot of the time.

Company Culture
4.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
4.00
Attitude towards older colleagues
2.00
Career Development
2.00
Overall compensation for your work
1.00
Office / Work Environment
4.00
Environmental Friendliness
3.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
3.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Stock or equity options is offered 401(k) is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Crystal Run Healthcare L.L.P.
  • City
    Middletown
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered Vehicle allowance is offered
  • 21.Apr 2019
  • Employee

Company Culture

In the customer service department there is no communication, team leads aren't available when needed, employees are unappreciated and treated like children, creating a very negative environment.

Support from management

Management is not supportive nor are they easily accessible for problems

Teamwork

Again not communication and tense work environment and constant monitoring prevents employees from being able to intersct

Freedom to work independently

The calls and computers/monitors are recorded st alll times. If you go to the bathroom it's timed.

Internal Communication

They communicate what you do wrong but never praise the hardest workers

Gender Equality

Diversity doesn't appear to be an issue

Attitude towards older colleagues

Turnover rate is high even among nursing professionals due to the fact that there's no way to move up

Career Development

Maybe for some people but not from the call center. The turnover is so high, if you work hard they will never let you transfer out

Overall compensation for your work

Poor starting pay and then paying new hires more money, expecting experienced or 'seasoned' reps to train the new employees

Office / Work Environment

Call center reps are expected to sit for nearly 8 hours a day in the same position. Comfort isn't addressed, ergonomics should be the standard

Environmental Friendliness

Average

Work-Life Balance

Having the weekend off is not an option,

Company Image

The reputation of the company is so tarnished that it was not something to be proud of

Job Security

No stability, you are made aware you are replaceable

Handicapped Accessibility

Yes it is a healthcare company

Workplace Safety

Not applicable

Challenging Work

The job is so stressful the turnover rate is high. Management has created a call center environment and every single patient must wait on hold forever, they're often angry and curse. All of the abuse is taken by the call center rep while the nurses don't return calls

Inclusive / Diverse

They do not care about employees ideas or opinions

Suggestions for improvement

  • You get what you pay for! Pay your employees a working wage and take their comments and concerns, suggestions seriously!

What I like about the company

I have no positive comments working here, except for the few people I could really help

What I dislike about the company

Patients have to wait forever to get through to a call center and often get no call back from a nurse or doctor.they have taken over the healthcare in three counties making it pretty hard to find another place to go.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
3.00
Attitude towards older colleagues
2.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
2.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
3.00
Workplace Safety
1.00
Challenging Work
4.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Parking is offered 401(k) is offered Tuition assistance is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Crystal Run Healthcare L.L.P.
  • City
    Middletown
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee events is offered Fitness center on site is offered

Company Culture

We do a lot for the community. Most get involved.

Support from management

each employee has a meeting with their direct team lead on a biweekly basis. There is always someone available to reach out to if you're not sure how to complete a task. There is always support available for me to do my job successfully.

Teamwork

There isn't much time to interact beyond job responsibilities.

Freedom to work independently

We have many home agents. I am one of them.

Internal Communication

Is very clear about their expectations.

Gender Equality

Many of the admins are females. Employment opportunities are open to all genders.

Attitude towards older colleagues

Many employees have been with company for a long time. They are aging right along with them.

Career Development

All employees are encouraged to apply for other positions that may open up within the company. The company also offers assistance with tuition and will offer you a job in your field if you're going to school for that. There is a lot of room for advancement within the company I work for.

Overall compensation for your work

I feel like we are on the low end when it comes to compensation. Raises average two to two-and-a-half percent annually. I feel like I make approximately 3 to $5 less than other call center agents in my area.

Office / Work Environment

All of our locations are state of the art and very comfortable to work in.

Environmental Friendliness

like most offices, we use pod coffees. I'm not a fan because of all of the plastic. I think we could do better when it comes to recycling.

Work-Life Balance

PRO is generous.

Company Image

My company does a lot of giving back in my community. I am proud to be a part of that. We are always organizing backpacks for children, food baskets for the less fortunate, and holiday gifts for children who may not be getting one. That does make you feel good.

Job Security

although my position is at entry-level, I am comfortable there. I feel secure in my position and feel that it is a stable position for me to stay if I choose to do so.

Handicapped Accessibility

All buildings are handicapped accessible. Bathrooms also have handicap stalls. All entryways are wide enough for wheelchairs and other mobility devices. It's a medical facility.

Workplace Safety

There are many policies in place to ensure a safe work environment. They include a dress code and an ID badge that must be scanned prior to entering a building.

Challenging Work

Call center work is very repetitive. Dealing with people us the challenge

Inclusive / Diverse

An innovation contest is held annually. All employees are encouraged to participate.

Suggestions for improvement

  • I would encourage better salary increases and rewarding employees for good attendance.

What I like about the company

holidays are the best time of year. That includes at my job. We all get together and we bring stuff in and we get to share with people who are less fortunate in our community.we also have our own family celebrations in the office. People like to make things and bring them in and share with each other. We'll have special parties where people can bring in things that they've cooked and things that they like to share and it makes for a fun day at work.it also gives you a chance to get to know your co-workers on a more personal level and appreciate them for more than just the person that you work next to.

What I dislike about the company

I don't disapprove of any departments in my company. If I had to choose one that could use some constructive criticism it would be the urgent Care. I receive too many cause of patients whose medication is not sent in after their visits. That makes for a bad experience for the patient as well as us receiving the call from an angry patient. Other than that, I think our companies moves and serves pretty smoothly.

Company Culture
5.00
Support from management
5.00
Teamwork
3.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
3.00
Office / Work Environment
5.00
Environmental Friendliness
3.00
Work-Life Balance
1.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered 401(k) is offered Ability to work remotely is offered Desirable office location is offered Tuition assistance is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Crystal Run Healthcare L.L.P.
  • City
    Middletown
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered

Suggestions for improvement

  • The only thing I would change is giving the nurses and doctors a little more time for breaks and the pay raise

What I like about the company

This company is a great company to work for they always give recognition to those who deserve it and you always have a great team that is there when you need it.

What I dislike about the company

The pay definitely needs to be raised.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
3.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Stock or equity options is offered 401(k) is offered Ability to work remotely is offered Desirable office location is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Crystal Run Healthcare
  • City
    Rock Hill
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee events is offered

Company Culture

Only good if you are just starting out in the healthcare field

Support from management

No

Teamwork

Yes

Freedom to work independently

Yes

Internal Communication

They do not communicate at all

Gender Equality

Yes

Attitude towards older colleagues

Yes

Career Development

Not at all

Overall compensation for your work

No

Office / Work Environment

Lighting too bright, chairs uncomfortable

Environmental Friendliness

No

Work-Life Balance

Not at all

Company Image

Used to, not anymore

Job Security

Mostly

Handicapped Accessibility

No

Workplace Safety

Yes

Challenging Work

Challenging if you are new

Inclusive / Diverse

Our ideas dont matter

Suggestions for improvement

  • Work from home 3 days per week,desks that raise, better pay and raises

What I like about the company

They hired me when I was fresh out if college

What I dislike about the company

They do not pay enough to live on

Company Culture
1.00
Support from management
1.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
2.00
Handicapped Accessibility
1.00
Workplace Safety
5.00
Challenging Work
2.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Parking is offered 401(k) is offered Desirable office location is offered Paid Parental Leave is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Crystal Run Healthcare L.L.P.
  • City
    Middletown
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered

Suggestions for improvement

  • Change leadership. Better communication.

What I like about the company

The people you work with daily are great and know what they are doing.

What I dislike about the company

For profit organization looking for profit. Lack of communication to the employees. Unfair hiring practice.

Company Culture
3.00
Support from management
2.00
Teamwork
4.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
2.00
Overall compensation for your work
2.00
Office / Work Environment
4.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
3.00
Handicapped Accessibility
4.00
Workplace Safety
3.00
Challenging Work
5.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Flex. working hours is offered Paid time off is offered
  • Company
    Crystal Run Healthcare L.L.P.
  • City
    Middletown
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

Suggestions for improvement

  • I would give people with seniority the option to work from home. I will for an on-site daycare. I will also make it pet friendly

What I like about the company

There are a great company to work for if you are fresh out of school and do not have experience. It will give everybody a chance

What I dislike about the company

I don't agree with the pay. They barely give raises need to not pay enough for us to live

Company Culture
2.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
5.00
Internal Communication
1.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
2.00
Overall compensation for your work
1.00
Work-Life Balance
1.00
Company Image
3.00
Job Security
1.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Stock or equity options is offered Desirable office location is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Crystal Run Healthcare L.L.P.
  • City
    Middletown
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered
  • 13.Nov 2018
  • Employee

Suggestions for improvement

  • Hire more people would improve the environment

What I like about the company

Many different departments to expand your career opportunities

What I dislike about the company

Being underpaid and overworked

Company Culture
4.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
2.00
Office / Work Environment
5.00
Environmental Friendliness
4.00
Work-Life Balance
2.00
Company Image
3.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
3.00

The following benefits were offered to me

401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Crystal Run Healthcare L.L.P.
  • City
    Middletown
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered