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CSAA Insurance Group:What's it like to work here?

United States Industry Insurance
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CSAA Insurance Group experience report

  • 12.Apr 2018
  • Employee

CSAA (AAA Insurance) treats it's employees with respect and dignity. Second only to the treatment of our...


Suggestions for improvement

  • End the referral program. Employees are given from $500 to $750 bonus for an employee they referred and was hired. Not only do I feel this is counter productive as in promoting nepotism or not interviewing the candidate as thoroughly as they might have. Further these bonuses could be put to far better uses. Definitely enforce and promote recycling. There are posters promoting it in all the break rooms, etc. As the employees separate out their trash from the desk and in the cafeteria, the maintenance crew refused to put them in separate containers. It is ALL thrown together and put in the trash. I've brought this up numerous times, to numerous managers, to no avail. (the maintenance crew was NOT happy with me even though it did not change.)

What I like about the company

They have very detailed training courses. They pay for all training and testing expenses to receive your Insurance License. These are skills you take with you even if you leave the company. AAA actually CARES about it's agents. There is support offered in nearly every area such as, dealing with a difficult client, coaching through perceived weaker points (as opposed to discipline), They absolutely DO NOT discriminate. We work together with all races, religions, ethnic backgrounds, political affiliations, transgender status, and much more. It is not done to "stay within the law" but because it's an honest principle and desire of the company. AAA also provides OUTSTANDING service and products. When an insured has a claim or question, the same agent will walk them through step by step. Even though we are an incoming call center, we are still free to give the insureds, that want it, your direct contact information to continue to help that customer personally. The company makes both the customer, and the employees understand that they are valued. Valued greatly. Thank you.

What I dislike about the company

Their failure to recycle. All of the equipment is already purchased and available, they just don't feel the time it takes to do it is productive. I disagree.
There is a fair amount of nepotism. The general manager gives a high supervisory position to her college roommate...whom has to complete the same training courses we do and has no insurance license. In the referral process for employment if you are referred by a current employee that person has over a 90% chance of being hired. Others about 30%. Many of these "automatic hires" don't pass the training academy or have even basic office, or people skills.

Company Culture
Support from management
Freedom to work independently
Internal Communication
Gender Equality
Attitude towards older colleagues
Career Development
Overall compensation for your work
Office / Work Environment
Environmental Friendliness
Work-Life Balance
Company Image
Job Security
Handicapped Accessibility
Workplace Safety
Challenging Work
Inclusive / Diverse

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered Stock or equity options is offered 401(k) is offered Ability to work remotely is offered Desirable office location is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    CSAA Insurance Group
  • City
    Oklahoma City
  • Are you a Current or Former Employee?
    Current employee
  • Position

The following perks were offered to me

On site cafeteria is offered Free (company provided) Meals is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered Fitness center on site is offered Free Snacks/Drinks is offered