- Dana Farber Cancer Institute30.Aug 2018
Call center environment, part of a pilot program that was poorly summarized. Very disappointing experience.
Suggestions for improvement
- Hire managers who are sympathetic to the needs of their disabled employees, and drop the attitude of "the institute comes first, before our employees."
What I like about the company
Got to work with cancer patients and felt I had a meaningful, positive impact on their lives.
What I dislike about the company
The pilot program I worked for was poorly handled and changed scope dramatically in the year I was there. During the course of my time in the position I felt increasingly dehumanized. In the beginning I believed I was a part of something important and noteworthy to the institution, and 1 year later I felt like an insignificant cog in a machine.
I am chronically ill and legally protected under the ADA. My manager was not understanding of my disability and repeatedly blamed me for issues in phone coverage, while the job was making me too stressed out to function, which caused me to miss work on a regular basis. The call center was understaffed and employees were underpaid.
The following benefits were offered to me
- CompanyDana Farber Cancer Institute
- Are you a Current or Former Employee?Former employee