The company itself is great. CLD made a habit of putting employees down. You will get written up or pulled into an office with at least 3 managers/supervisors over the pettiest things like clocking in 1 minute late, even what is on your desk.
3 of us had printed a picture of a meme from Jersey Shore as a goof between us and management had a 2 hour meeting about it when they came out each of them purposely walked past our desks and acted as though this were the first time seeing this and said "that's offensive, you have to take it down."
The meme was of someone yelling "Oh my God, Nobody cares"
It had nothing to do with management - but this just shows you the childish, petty and plain ridiculous people that are in charge of this place.
Support from management
In the Consumer Loan Dept management was usually the cause of the issue. Supervisors bait and instigate and do little else. Any time you bring an issue to management they found a way to spin it around on you.
Goals were a joke. They would regularly add work that was out of our department - but not count it toward your goal or give you credit for it. You would spend half of your day doing something that isn't really your job then get pulled into the office to explain why you aren't getting your goals.
The management team has no idea how to perform any task within the realm of underwriting or processing, yet insists on dictating how you do it, and are NOT open to suggestions. Suggestions for improvement are met with extreme hostility.
We had a good knowledgeable staff that has (to my knowledge) all left. Most people got along pretty well in a team atmosphere until management started fostering an unhealthily competitive atmosphere.
The department manager is probably the most manipulative person on Earth. She regularly turned people against each other.
Between the ridiculous competitiveness, pressure, and general miserable atmosphere there were a lot of fights.
Freedom to work independently
We once had a team meeting where we were told that we are responsible for taking membership applications as well as opening them. Someone on my team expressed concern about not getting credit for this and not changing our goals. Our supervisor said "Come to us with any concerns if you feel like it's too much" to which I said "that's what he's doing" to which everyone laughed and the meeting ended. with no resolution.
supervisors regularly will drop work on your desk that you won't get credit for and then pull you into the office to ask why you didn't get your goal.
We had regular meetings for ideas for efficiency/ideas that would consist of writing valid ideas down, and never hearing about any progress regarding them. Then out of the blue we would get "upgrades" nobody asked for like a second monitor or hiring someone to just make Fed Ex labels.
Yes, I am serious.
There is NO consistency in training. Policies and procedures vary from one person to another, even though they should be uniform across the board.
Also, the right hand often never knows what the left hand is doing. I have gotten multiple calls asking where I am when I have switched hours with someone because the person calling never bothered to check with anyone beforehand and supervisors who were told never let anyone else know etc.
Consumer Loans was brutal for working mothers. There is little to no regard for family. Multiple parents had to deal with HR just to get anywhere. Multiple parents got spoken to or written up for missing work if their kids were sick, or if there were a snow day etc. and this would also impede promotions as well.
Attitude towards older colleagues
Management opted to not hold a job 2 weeks longer than legally required for another coworker who had been with the company over 14 years while she was recovering from surgery.
management regularly blocks movement to other departments and does NOT hire from within. Instead they hire outsiders who know nothing about the company or work and are often trained by their subordinates - who applied for the position and were not selected.
Overall compensation for your work
The pay isn't great but the benefits are pretty decent.
Office / Work Environment
The building is fairly new. It's clean and up to date. Our department had a vent that always blew cold air no matter what season. Facilities "fixed" it about 5 times before most of us bought blankets or space heaters
One supervisor made regular cracks about a gay coworker that were brought up to dept. manager who in turn told him "I hope this is water under the bridge"
Another coworker with an accent had her accent mocked to her face.
Also. there is a pretty large indian membership and it was not uncommon to hear people mocking them.
But they recycle...
I requested vacation for July in January (for my brother's wedding mind you) and when I left in June it still hadn't been approved, despite about 4 or 5 emails about it with no response.
I know a coworker who was denied paternity leave until he went to HR.
Another who was written up for missing too much time while dealing with health issues.
I myself was written up for missing work for attending a funeral- even though it had been approved ahead of time.
Usually if you want to use your time you have to go to HR and cause a fuss.
I was also hired for "Occasional" Saturdays but was getting scheduled every other and multiple consecutive Saturdays. When I complained it got turned around on me and was told to "ask nicely"
As far as I know they are good on this. I am only giving 4 stars and not 5 because as I was told in a review once "5 is perfect, and nobody is perfect"
I felt very accomplished whenever I taught myself something new since I didn't have leadership to do it.
Suggestions for improvement
- I think a good start would be hiring competent management rather than the current staff who regularly jokes about how they "have no clue" how to do our jobs. This would be helpful because when it is really busy instead of the resolution being mandatory overtime, maybe stop doling out busy work or maybe instead of having a supervisor designated to sit in the watchtower making sure nobody is talking or out of their seats have them try and help out and take a couple calls. The way management acts as if they are so above the work of the department is completely demoralizing - especially since they refuse to validate ANY suggestions as to how to make the process easier/faster/better
- Instead of HR listening to story after story about what goes on in this department and basically offering up a "I know, there have been other complaints" they should step in and make real change. The rest of the company has such a great energy, I don't understand why nothing can be done in CLD.
I personally started documenting incidents and brought a few pages to my exit interview where my interviewer definitely was receptive and understanding to my complaints but also unsurprised, as she has heard this all before.
What I like about the company
DCU as a company is great. HR and the CEO do a great job of organizing events and planning other perks of working there. There are regularly employee appreciation days with events and gifts.
The pay isn't great but it's not terrible either. The raises and bonuses are decent. The benefits are pretty good though.
What I dislike about the company
The consumer loan department is absolutely ridiculous. Anyone who works or has worked there could tell you some horror stories. I have never had an anxiety disorder or panic attacks and while working there I was getting hives and having panic attacks. There were others as well.
Working in Consumer Loans will be like your own personal Vietnam; before you know it it's been years of fighting with no progress and nothing to show for it other than PTSD.