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Review averages

  • 4 employees say

    Excellent (1)
    25%
    Good (0)
    0%
    Satisfactory (2)
    50%
    Subpar (1)
    25%
    2.59
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for DCU

Reviews - What employees say

2.59 Employees say
0.00 Applicants say

Suggestions for improvement

  • Just inter-department communication. There is a focus on efficiency and getting this done quickly, which usually takes priority over good teamwork and considering the impact of an action or change on other areas.

What I like about the company

I have always felt stable in my position here. For the most part, if you come in willing to work and want to do a good job, you will be well-respected.

What I dislike about the company

We do have a good culture overall. I wish there was a bit more encouragement between departments to work together. The departments & individuals that are naturally good at communicating do, however it would be great if there were just a bit more encouragement from the top.

Company Culture
4.00
Support from management
5.00
Teamwork
4.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall compensation for your work
3.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
1.00
Company Image
5.00
Job Security
4.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered 401(k) is offered Desirable office location is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    DCU
  • City
    Marlborough
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Fitness center on site is offered Free Snacks/Drinks is offered
  • 19.Aug 2016
  • Employee

Company Culture

The company itself is great. CLD made a habit of putting employees down. You will get written up or pulled into an office with at least 3 managers/supervisors over the pettiest things like clocking in 1 minute late, even what is on your desk.

3 of us had printed a picture of a meme from Jersey Shore as a goof between us and management had a 2 hour meeting about it when they came out each of them purposely walked past our desks and acted as though this were the first time seeing this and said "that's offensive, you have to take it down."

The meme was of someone yelling "Oh my God, Nobody cares"

It had nothing to do with management - but this just shows you the childish, petty and plain ridiculous people that are in charge of this place.

Support from management

In the Consumer Loan Dept management was usually the cause of the issue. Supervisors bait and instigate and do little else. Any time you bring an issue to management they found a way to spin it around on you.

Goals were a joke. They would regularly add work that was out of our department - but not count it toward your goal or give you credit for it. You would spend half of your day doing something that isn't really your job then get pulled into the office to explain why you aren't getting your goals.

The management team has no idea how to perform any task within the realm of underwriting or processing, yet insists on dictating how you do it, and are NOT open to suggestions. Suggestions for improvement are met with extreme hostility.

Teamwork

We had a good knowledgeable staff that has (to my knowledge) all left. Most people got along pretty well in a team atmosphere until management started fostering an unhealthily competitive atmosphere.

The department manager is probably the most manipulative person on Earth. She regularly turned people against each other.

Between the ridiculous competitiveness, pressure, and general miserable atmosphere there were a lot of fights.

Freedom to work independently

We once had a team meeting where we were told that we are responsible for taking membership applications as well as opening them. Someone on my team expressed concern about not getting credit for this and not changing our goals. Our supervisor said "Come to us with any concerns if you feel like it's too much" to which I said "that's what he's doing" to which everyone laughed and the meeting ended. with no resolution.

supervisors regularly will drop work on your desk that you won't get credit for and then pull you into the office to ask why you didn't get your goal.

Internal Communication

We had regular meetings for ideas for efficiency/ideas that would consist of writing valid ideas down, and never hearing about any progress regarding them. Then out of the blue we would get "upgrades" nobody asked for like a second monitor or hiring someone to just make Fed Ex labels.
Yes, I am serious.

There is NO consistency in training. Policies and procedures vary from one person to another, even though they should be uniform across the board.

Also, the right hand often never knows what the left hand is doing. I have gotten multiple calls asking where I am when I have switched hours with someone because the person calling never bothered to check with anyone beforehand and supervisors who were told never let anyone else know etc.

Gender Equality

Consumer Loans was brutal for working mothers. There is little to no regard for family. Multiple parents had to deal with HR just to get anywhere. Multiple parents got spoken to or written up for missing work if their kids were sick, or if there were a snow day etc. and this would also impede promotions as well.

Attitude towards older colleagues

Management opted to not hold a job 2 weeks longer than legally required for another coworker who had been with the company over 14 years while she was recovering from surgery.

Career Development

management regularly blocks movement to other departments and does NOT hire from within. Instead they hire outsiders who know nothing about the company or work and are often trained by their subordinates - who applied for the position and were not selected.

Overall compensation for your work

The pay isn't great but the benefits are pretty decent.

Office / Work Environment

The building is fairly new. It's clean and up to date. Our department had a vent that always blew cold air no matter what season. Facilities "fixed" it about 5 times before most of us bought blankets or space heaters

Environmental Friendliness

One supervisor made regular cracks about a gay coworker that were brought up to dept. manager who in turn told him "I hope this is water under the bridge"

Another coworker with an accent had her accent mocked to her face.

Also. there is a pretty large indian membership and it was not uncommon to hear people mocking them.

But they recycle...

Work-Life Balance

I requested vacation for July in January (for my brother's wedding mind you) and when I left in June it still hadn't been approved, despite about 4 or 5 emails about it with no response.

I know a coworker who was denied paternity leave until he went to HR.

Another who was written up for missing too much time while dealing with health issues.


I myself was written up for missing work for attending a funeral- even though it had been approved ahead of time.

Usually if you want to use your time you have to go to HR and cause a fuss.

I was also hired for "Occasional" Saturdays but was getting scheduled every other and multiple consecutive Saturdays. When I complained it got turned around on me and was told to "ask nicely"

Handicapped Accessibility

As far as I know they are good on this. I am only giving 4 stars and not 5 because as I was told in a review once "5 is perfect, and nobody is perfect"

Challenging Work

I felt very accomplished whenever I taught myself something new since I didn't have leadership to do it.

Suggestions for improvement

  • I think a good start would be hiring competent management rather than the current staff who regularly jokes about how they "have no clue" how to do our jobs. This would be helpful because when it is really busy instead of the resolution being mandatory overtime, maybe stop doling out busy work or maybe instead of having a supervisor designated to sit in the watchtower making sure nobody is talking or out of their seats have them try and help out and take a couple calls. The way management acts as if they are so above the work of the department is completely demoralizing - especially since they refuse to validate ANY suggestions as to how to make the process easier/faster/better
  • Instead of HR listening to story after story about what goes on in this department and basically offering up a "I know, there have been other complaints" they should step in and make real change. The rest of the company has such a great energy, I don't understand why nothing can be done in CLD. I personally started documenting incidents and brought a few pages to my exit interview where my interviewer definitely was receptive and understanding to my complaints but also unsurprised, as she has heard this all before.

What I like about the company

DCU as a company is great. HR and the CEO do a great job of organizing events and planning other perks of working there. There are regularly employee appreciation days with events and gifts.

The pay isn't great but it's not terrible either. The raises and bonuses are decent. The benefits are pretty good though.

What I dislike about the company

The consumer loan department is absolutely ridiculous. Anyone who works or has worked there could tell you some horror stories. I have never had an anxiety disorder or panic attacks and while working there I was getting hives and having panic attacks. There were others as well.

Working in Consumer Loans will be like your own personal Vietnam; before you know it it's been years of fighting with no progress and nothing to show for it other than PTSD.

Company Culture
2.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
2.00
Career Development
1.00
Overall compensation for your work
3.00
Office / Work Environment
3.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
2.00
Job Security
2.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
2.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Parking is offered 401(k) is offered Tuition assistance is offered Life insurance is offered
  • Company
    DCU
  • City
    Marlborough
  • Are you a Current or Former Employee?
    Former job since 2016
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

On site cafeteria is offered Employee discounts is offered Employee events is offered Fitness center on site is offered Free Snacks/Drinks is offered
  • 19.Aug 2016
  • Employee

Company Culture

The company is great, the pay isn't great but the benefits are. Consumer Loans is just in its own insufferable world. HR is somewhat ineffective because the policy is to let the dept manager have the final say on certain things so all they can really do is make note of things.

HR will flat out tell you that they know the department is bad and everyone complains and leaves.

I worked in a branch for a while and have zero complaints.

Support from management

The management in Consumer loans is at best ineffective and at worst psychologically abusive. Certain people get singled out and questioned for the pettiest reasons- such as "being out of your seat to often" or using too much of your earned (and approved) time off. Meanwhile completely neglecting the actual role of management of making productivity a priority.
Any time anyone ever had an issue with a supervisor management would turn it back around on them. Supervisors are instructed to walk up and down the rows to ensure nobody is talking or out of their seat. You literally can't even go to the bathroom without being questioned more than once on your walk to and from.

Teamwork

Despite having a great team of knowledgeable staff management still found a way to squelch team work by creating a toxicly competitive atmosphere that caused fights regularly by assigning everyone the same task while neglecting multiple other tasks.

Freedom to work independently

While in this department they more than doubled our work load while not changing our goals and not giving you credit for the extra work you are now tasked with. When one of us questioned this at a team meeting he was told to "come to management if there are any concerns and if you feel overwhelmed" to which someone else replied "that's literally what we're doing now" and management literally laughed (they literally laugh all day long in the offices... To the point customers over the phone question it because it's that loud) and then ended the meeting with no answers.

Certain people get tasks that are not credited toward your goals regularly and subsequently hounded as to why they aren't achieving their goals. Daily.

Even though I had been making or was close to making my goal it was decided that I was t making enough calls. (Mind you the endgame here is to book loans) and was instructed to make 50 calls a day. To which I was told oh it's only 1 call every 10 minutes. Now since they added taking loan applications, membership applications, getting approval from a loan officer, visa applications as well as booking all of those applications, reaching out to other financial institutions for refinance info, one call can take up to an hour at times. And the only thing you get credit for is the booked loan.

Internal Communication

Ask a question and get the answer "well look into that" and never get an answer. They're very secretive over everything for no reason. Like a colleague who was leaving the company and they didn't announce it until 3 pm on his last day. Even though he gave 2 weeks notice.

Good luck getting time off approved. I requested vacation in July for my brothers wedding -in January and when I left in June it had still not been approved. Even after about 4 or 5 emails.

Also we had regular meeting for our suggestions. Suggestions were usually received hostilely and NEVER were brought to fruition. Instead we'd get an "upgrade" nobody asked for like a second monitor.

Gender Equality

There is zero understanding for working mothers. Men usually get a lot more slack.

Attitude towards older colleagues

My entire time in this department I think I saw one promotion. Every time a higher position was filled it was external.

People apply and apply and get passed over by outsiders with zero knowledge of the company, department or workload. Often times they get trained by subordinates because management is literally incompetent.

Career Development

The company offers opportunities. Consumer loans will do everything in their power to impede this though.

They block requests to switch departments routinely.

Overall compensation for your work

Good benefits, pay isn't great but it's a good place to gain experience

Office / Work Environment

The operations center is fairly new and comfortable. the cafeteria is great. Ample parking, always clean.

Environmental Friendliness

A gay coworker had a supervisor make a couple cracks about his sexuality and when it was reported to management was told "I hope it's water under the bridge" another coworker with an accent was teased by managers about it.

But they recycle.

Work-Life Balance

Good luck getting time off approved. I requested vacation in July for my brothers wedding -in January and when I left in June it had still not been approved. Even after about 4 or 5 emails.

I know a coworker who had issues taking paternity leave. Another who was hounded about taking time off for medical reasons. Another whose job they didn't hold an extra 2 weeks than legally required while she recovered from surgery.

I personally got written up for going to a funeral even though I told my boss about the death on Tuesday and the funeral was the following Monday.

Typically if you want to use you're vacation time you have to go to HR and cause a huge stink.

Also I was promised in my interview if work "occasional" Saturday's and was consistently scheduled every other and multiple back to backs.

And when they don't like you they put you on every holiday weekend.

Company Image

It's a great company. It really depends what department you're in but the CEO is great. The HR dept is great too. They always have employee appreciation days and gifts.

Handicapped Accessibility

As far as I know they're fine on this. I refrained from giving 5 stars because as my reviewing manager once told me "that means perfect, and nobody is perfect"

Workplace Safety

Badge required to get in basically anywhere.

Challenging Work

Personally yes, but it goes totally uncredited.

Inclusive / Diverse

The company does a good job with this. CLD: no. There's a large Indian population within the membership and it's pretty common to hear people mocking them.

Suggestions for improvement

  • Hire effective managers in CLD so that the work load is manageable. The resolution is always "they need to work harder" It might be a nice gesture to instead of having a supervisor in a literal watch tower monitoring everyone, have said supervisor maybe help out and take a couple phone calls.

What I like about the company

DCU as a company is great.

What I dislike about the company

The consumer loan department is allowed to behave the way they do. Myself and multiple others were getting stress hives, panic attacks etc over the atmosphere.

Company Culture
4.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
2.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
3.00
Office / Work Environment
4.00
Environmental Friendliness
1.00
Work-Life Balance
2.00
Company Image
3.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
1.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Parking is offered 401(k) is offered Tuition assistance is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    DCU
  • City
    Marlborough
  • Are you a Current or Former Employee?
    Former job since 2011
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered Fitness center on site is offered

Other company profiles

Review averages

  • 4 employees say

    Excellent (1)
    25%
    Good (0)
    0%
    Satisfactory (2)
    50%
    Subpar (1)
    25%
    2.59
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

DCU
2.59
4 reviews

Industry average (Banking/Investment Banking/Investment Management)
3.38
52,680 reviews

kununu average
3.30
2,670,000 reviews