Skip over menu?
  

Defenders:What's it like to work here?

United States Industry Other Industries
Skip over sub-menu?
DefendersDefendersDefenders
This company does not
provide content for this profile
Is this Your Company?
Claim your profile now

Review averages

  • 12 employees say

    Excellent (0)
    0%
    Good (1)
    8.3333333333333%
    Satisfactory (3)
    25%
    Subpar (8)
    66.666666666667%
    1.91
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Defenders

Reviews - What employees say

1.91 Employees say
0.00 Applicants say
  • 25.Feb 2018
  • Employee

Company Culture

Great culture in the beginning. Declined over the years even tho they still preached it daily. Originally it’s what made them great!

Freedom to work independently

Although they micro-manage excessively with phone calls, conference calls, forms that have to be filled out at installs and checked (graded) by managers...on and on.

Internal Communication

Depends on what needs communicated. All the stuff that effect the managers and technicians negatively, (ALL THE PAY CUTS), they put off as long as possible.

Attitude towards older colleagues

Old managers and old technicians have “old habits” and they’re all about change whether the new stuff works or not. Out with the old, in with the new. The new doesn’t know the old, tried and true ways.

Career Development

Promoted from within, from tech to top tier management in the early years, started hiring from outside when they got greedy. People that didn’t know anything about our job...all the guys that worked they’re A$$ off for years to get to the top all of sudden getting demoted back down to keep their jobs.

Overall compensation for your work

Started out awesome!! You were paid nicely for all the time, travel and work. They appreciated the fact that the managers and technicians were the core of the success. Then they greedy and the money and incentives got less and less. $25,000-$30,000 less a year with the same amount work and responsibilities was the final straw. And I mean my entire branch (Fort Worth, Tx) left! As well as the ENTIRE Dallas branch...Gone! Super Star rated employees...SEE YA!

Office / Work Environment

Drama, drama, drama. Created thru the constant, unnecessary change.

Work-Life Balance

They say they work hard to have a good balance but it’s all smoke and mirrors. NOTHING is more important to them than getting another install in.

Company Image

Top ADT Dealer in the nation. Had to “Change our name to create our Brand”. Read the reviews. The employees know the reason.

Job Security

This is a joke! Best techs in country one year. Goals keep going up and up until it’s a struggle for guys to meet them. Put them on a performance plan and get rid of them if they fail. Nobody cares if they’re the same techs that have been top performers and made the super star trip the last 5 years.

Challenging Work

Love the work, my team, and meeting different people every day.

Suggestions for improvement

  • IF IT AIN’T BROKE, DONT FIX IT!!! You idiots took a great company that EVERY employee LOVED working for and was loyal to and ruined it with your greed and BS. Lost practically every super star tech and manager that you had that put the numbers on the board that made the company successful because you lost appreciation for THEM and what they did FOR YOU! Change DOESN’T have to happen! If it’s working like a champ, LEAVE IT ALONE until it’s not!

What I like about the company

Comments above

What I dislike about the company

Comments above

Company Culture
4.00
Support from management
4.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
3.00
Gender Equality
4.00
Attitude towards older colleagues
3.00
Career Development
5.00
Overall compensation for your work
4.00
Office / Work Environment
3.00
Environmental Friendliness
5.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

is offered is offered is offered is offered is offered
  • Company
    Defender Security ADT Authoriz
  • City
    Indianapolis
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

is offered is offered
  • 14.Oct 2016
  • Employee

Company Culture

That have a culture but they don't stand up to it.

Teamwork

No because as an installer you are 100% Commission based so no one will help you as they are working for free unless you pay them to help you out of your pocket.

Internal Communication

No it is more of a learn as you go. It is really sad considering you're there to protect families lives

Gender Equality

They don't care what you are is long as you can do the job

Attitude towards older colleagues

Again nobody really gets to that type of level of communication it's pretty much every man for themselves

Career Development

Career development is more of a joke you can be promised a promotion advancement in someway through the company but it will never happen for an a half years of being the top in the entire country for the company and it was always promised but never appointed

Overall compensation for your work

I can't complain about the compensation is the commission rate was phenomenal the only problem is sometimes self morals kick in when you know that the customer is well over paying for every part as we are not to show them the true pricing when they're charged tax and they are only charged the tax on company cost not the profit

Office / Work Environment

The work environment was great because you're working in customer homes in the office only in the morning to pick up your ticket and tell you where you're going for the day

Environmental Friendliness

No any alarm panels or any batteries it is just thrown in the regular every day dumpster in the parking lot they do not recycle properly the boards the panels or the batteries by far and eco-friendly come

Work-Life Balance

The company motto is you work until the job is done if you job last until midnight you will work until midnight again it is 100% commission And if you do not complete the job it will go against you. But working from 6 AM till midnight puts a very hard thing is personal life and a family

Company Image

The company has an image it's OK but if the more customers that see this scam that is pulled their image continues to descend

Job Security

Here there is no job security there is no loyalty your number if they don't like your number they will replace you that is all you are as an employee there is a number

Handicapped Accessibility

Yes

Workplace Safety

The company really doesn't provide any PPE gear per OSHA anything you need or want you do need to buy and pay out of your own pocket if you want to be safe

Challenging Work

No it is very easy as they only do wireless

Inclusive / Diverse

Yes

Suggestions for improvement

  • Tried to do more promoting with in the company people with the knowledge of the business not the numbers anybody can make numbers but to make numbers you need to know what you're selling what you're providing in the level of quality and what you're doing so

What I like about the company

I like the free trip I went on once a year for being a top performer there superstar trips

What I dislike about the company

I don't like the fact that the management has no general clue of what's going on has no field experience in the simple fact of there is no company loyalty you're just a number

Company Culture
3.00
Support from management
1.00
Teamwork
1.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
3.00
Career Development
2.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
3.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
2.00

The following benefits were offered to me

is offered
  • Company
    Defender Direct
  • City
    Arlington Heights
  • Are you a Current or Former Employee?
    Former job since 2012
  • Position
    Employee
  • Department
    Production

The following perks were offered to me

is offered is offered

Company Culture

Talking is easy than doing.

Support from management

yes.

Teamwork

Sometimes, i strongly believe anywhere there's drama.

Freedom to work independently

No, all calls are monitored.

Internal Communication

NOT AT ALL.

Office / Work Environment

it's ok.

Environmental Friendliness

yes, for soda cans ans plastic bottles.

Work-Life Balance

I did not feel pressure working more hours, i fell pressure all the time .

Challenging Work

it is challenging every day, working with angry customers is always challenging and i would be more proud if received more training even along the years as a reinforce on the knowledge gained over the years.

Inclusive / Diverse

i prefer not to make any comments.

Company Culture
3.00
Support from management
2.00
Teamwork
3.00
Freedom to work independently
2.00
Internal Communication
1.00
Gender Equality
4.00
Attitude towards older colleagues
2.00
Career Development
2.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
2.00
Workplace Safety
2.00
Challenging Work
1.00
Inclusive / Diverse
2.00

The following benefits were offered to me

is offered is offered is offered is offered is offered is offered
  • Company
    DEFENDER DIRECT INC
  • City
    Indianapolis
  • Are you a Current or Former Employee?
    n/a
  • Position
    Not specified


Review averages

  • 12 employees say

    Excellent (0)
    0%
    Good (1)
    8.3333333333333%
    Satisfactory (3)
    25%
    Subpar (8)
    66.666666666667%
    1.91
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Defenders
1.91
12 reviews

Industry average (Other Industries)
3.26
148,582 reviews

kununu average
3.29
2,614,000 reviews