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Defenders:What's it like to work here?

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Review averages

  • 46 employees say

    Excellent (33)
    71.739130434783%
    Good (2)
    4.3478260869565%
    Satisfactory (3)
    6.5217391304348%
    Subpar (8)
    17.391304347826%
    4.15
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Defenders

Reviews - What employees say

4.15 Employees say
0.00 Applicants say
  • 17.Jul 2018
  • Employee

Suggestions for improvement

  • Travel and spend time with the field workers and see our troubles and customer concerns. It is not that we can't sell it some times the cm can't afford it.

What I like about the company

I love getting up each morning knowing I am going to help someone today. I like protecting families and gain satisfaction when customers say they will sleep better at night. The business provides many learning experiences and abilities to learn and to grow by self improvement and improvement of others.

What I dislike about the company

It is all about the bottom line and meeting the mark. I understand the business has to make money but when installing a power series which takes more time and education aND you get paid less it is not right. I am not a big seller and could loose my job but I am consistently called by other techs because I have the knowledge and experience. It seems that the job has turned to what you make not who you are.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00
  • Company
    Defenders, Inc.
  • City
    Indianapolis
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Others

Suggestions for improvement

  • Great job! I am so happy to be here and thank you for the opportunity to work and grow with Defenders.

What I like about the company

The culture day is an amazing way to welcome new employees. I felt so welcomed and apart of the company. This is more like a family orientated organization instead of a business, which is great! I like that the company is not just about making money but they're about giving back to the community as well as taking care of their employees.

What I dislike about the company

There was so much information given on culture day that I'm not sure how to take advantage of the opportunities that were presented to the employees. For example I'm not sure how to locate the books online or the different workshops that I can attend. I do not recall how to request to be apart of the workshop either. I really wish we could have been a little more interacting on culture day instead of just sitting and listening but overall good day.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00
  • Company
    Defenders, Inc.
  • City
    Indianapolis
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    PR/communication
  • 25.Feb 2018
  • Employee

Company Culture

Great culture in the beginning. Declined over the years even tho they still preached it daily. Originally it’s what made them great!

Freedom to work independently

Although they micro-manage excessively with phone calls, conference calls, forms that have to be filled out at installs and checked (graded) by managers...on and on.

Internal Communication

Depends on what needs communicated. All the stuff that effect the managers and technicians negatively, (ALL THE PAY CUTS), they put off as long as possible.

Attitude towards older colleagues

Old managers and old technicians have “old habits” and they’re all about change whether the new stuff works or not. Out with the old, in with the new. The new doesn’t know the old, tried and true ways.

Career Development

Promoted from within, from tech to top tier management in the early years, started hiring from outside when they got greedy. People that didn’t know anything about our job...all the guys that worked they’re A$$ off for years to get to the top all of sudden getting demoted back down to keep their jobs.

Overall compensation for your work

Started out awesome!! You were paid nicely for all the time, travel and work. They appreciated the fact that the managers and technicians were the core of the success. Then they greedy and the money and incentives got less and less. $25,000-$30,000 less a year with the same amount work and responsibilities was the final straw. And I mean my entire branch (Fort Worth, Tx) left! As well as the ENTIRE Dallas branch...Gone! Super Star rated employees...SEE YA!

Office / Work Environment

Drama, drama, drama. Created thru the constant, unnecessary change.

Work-Life Balance

They say they work hard to have a good balance but it’s all smoke and mirrors. NOTHING is more important to them than getting another install in.

Company Image

Top ADT Dealer in the nation. Had to “Change our name to create our Brand”. Read the reviews. The employees know the reason.

Job Security

This is a joke! Best techs in country one year. Goals keep going up and up until it’s a struggle for guys to meet them. Put them on a performance plan and get rid of them if they fail. Nobody cares if they’re the same techs that have been top performers and made the super star trip the last 5 years.

Challenging Work

Love the work, my team, and meeting different people every day.

Suggestions for improvement

  • IF IT AIN’T BROKE, DONT FIX IT!!! You idiots took a great company that EVERY employee LOVED working for and was loyal to and ruined it with your greed and BS. Lost practically every super star tech and manager that you had that put the numbers on the board that made the company successful because you lost appreciation for THEM and what they did FOR YOU! Change DOESN’T have to happen! If it’s working like a champ, LEAVE IT ALONE until it’s not!

What I like about the company

Comments above

What I dislike about the company

Comments above

Company Culture
4.00
Support from management
4.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
3.00
Gender Equality
4.00
Attitude towards older colleagues
3.00
Career Development
5.00
Overall compensation for your work
4.00
Office / Work Environment
3.00
Environmental Friendliness
5.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Stock or equity options is offered 401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Defender Security ADT Authoriz
  • City
    Indianapolis
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Health and wellness programs is offered Vehicle allowance is offered

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Review averages

  • 46 employees say

    Excellent (33)
    71.739130434783%
    Good (2)
    4.3478260869565%
    Satisfactory (3)
    6.5217391304348%
    Subpar (8)
    17.391304347826%
    4.15
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Defenders
4.15
46 reviews

Industry average (Other Industries)
3.28
155,644 reviews

kununu average
3.33
2,865,000 reviews