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Dialamerica:What's it like to work here?

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Review averages

  • 28 employees say

    Excellent (8)
    28.571428571429%
    Good (8)
    28.571428571429%
    Satisfactory (9)
    32.142857142857%
    Subpar (3)
    10.714285714286%
    3.26
  • 11 applicants say

    Excellent (5)
    45.454545454545%
    Good (3)
    27.272727272727%
    Satisfactory (1)
    9.0909090909091%
    Subpar (2)
    18.181818181818%
    3.49

Company summary

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Headquartered in Mahwah, N.J., DialAmerica is one of the nation's largest privately owned teleservices companies offering multi-channel customer and sales services. Our Company offers a full range of B2B and B2C solutions for healthcare, financial services, fundraising, communications, government, consumer products, publishing and more. We have more than 5,000 highly trained contact center agents and seasoned managers in more than 20 call centers across the U.S. Consistently exceeding client expectations, we make 200 million calls a year, averaging 100,000 phone hours a week. We make the human connection with current and potential customers. And we deliver the highest conversion rates in the industry and the best customer satisfaction scores.

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Numbers

Employees

1001-5000 employees

Company info

Who we are

Products, services

At DialAmerica, we bring more than 50 years of expertise in providing call center outsourcing services to our clients. We offer a full range of B2B and B2C services. Our persuasive, well-spoken sales and customer service agents work with seasoned managers on your behalf in 19 state-of-the-art U.S. call centers.

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Company outlook

DialAmerica uses a strategic, customized approach to every program we work on through a distinctive style of business management called ThinSourcing. The power of ThinSourcing is that we deliver cost-effective services for our clients in a manner that is virtually indistinguishable from the way the company itself would provide it.

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Benefits

Work-Life Balance In our call centers, we work with you to determine the right schedule and offer programs to help you balance your work and personal obligations.

We recognize and reward your hard work with a competitive base salary and generous incentive programs including raises, bonuses and team celebrations.

Learn more about our specific benefits. 

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Location

For applicants

Videos

DialAmerica Culture

What we offer

What is special about working for us?

We deliver call center solutions that lead to the highest conversion rates in the industry and the best customer satisfaction scores. Our customer service outsourcing provides innovative business and marketing solutions for maximum profitability. We train skilled sales teams to perform at a higher level, supporting optimal revenue generation that benefits your bottom line.

What do our creative call center solutions offer? A legacy of success. World-class people. The finest facilities. A full service offering. Results that can't be beaten.

How would we describe the company culture?

Our employees work on behalf of our clients every day, making millions of calls -- and millions of dollars in transactions. Today’s top brands partner with us over and over again because of three unwavering principles that drive us:

We are passionate about what we do

Many of us started out working the phones and we love being on the front line. Every customer is different -- it's something we've learned, respected, and thrive on. In today's market, there's no room for error. So we push ourselves to outperform. It's who we are. It's in our DNA.

Our people go beyond the call

We are 100% committed to having the very best people engaged in every aspect of what we do. From hiring to training, to analysis and insight, the people of DialAmerica know how to connect with you and your customers. In this business, you're only as good as your people. Ours, fortunately, are outstanding.

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What else should applicants know about us?

Our reputation was built on providing a superior product at a fair price. And despite today's competitive pressures, we refuse to treat our business like a commodity. We take the responsibility of representing our clients very seriously. We see your brands and products as valued assets, not commodities to be left in the hands of the cheapest vendor.

The bottom line: We truly invest ourselves in you and your success. We treat your customers and your brand the same way you do - with the care and respect they deserve. And we refuse to stop short of success, no matter what it takes. It's a different way of doing business in today's challenging environment, but don't worry, you'll get used to it.

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Application advice

Preferred application method

Reviews for Dialamerica

Reviews - What employees say

3.26 Employees say
3.49 Applicants say
  • 23.Jan 2018
  • Employee

Company Culture

All outbound calls. Required to read a sales script verbatim on each outbound sales call. Very repetitive and you will lose enthusiasm over time due to this type of sales technique. NO health benefits! Calls are monitored by DialAmerica every week! And SiriusXM. Monitor errors aren't consistent . Manager approves call, SiriusXM will give you bad marks for same call! High employee turnover. Mostly teenagers and early 20's . Dress code is almost none existent at PHX. AZ. Team Lead walks around wearing a lingerie spaghetti strap camosole, virtual ly braless with DDD's only 19 yrs old. TL's take a smoke break Every 20 minutes. Yet you're time is micromanaged. Some tl's go looking for you in the bathroom if you go over 10 minute brk. Highly unprofessional and TL's are recruited too quickly. Within 3 months! Zer

Teamwork

None. You're on your own

  • 15.Jan 2018
  • Employee

Suggestions for improvement

  • Need to be paid on an hourly basis vs salary.

Review averages

  • 28 employees say

    Excellent (8)
    28.571428571429%
    Good (8)
    28.571428571429%
    Satisfactory (9)
    32.142857142857%
    Subpar (3)
    10.714285714286%
    3.26
  • 11 applicants say

    Excellent (5)
    45.454545454545%
    Good (3)
    27.272727272727%
    Satisfactory (1)
    9.0909090909091%
    Subpar (2)
    18.181818181818%
    3.49

kununu score comparisons

Dialamerica
3.33
39 reviews

Industry average (Telecommunications)
3.21
28,902 reviews

kununu average
3.28
2,542,000 reviews