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Discover Financial Services:What's it like to work here?

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Review averages

  • 66 employees say

    Excellent (48)
    72.727272727273%
    Good (11)
    16.666666666667%
    Satisfactory (4)
    6.0606060606061%
    Subpar (3)
    4.5454545454545%
    4.18
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Discover Financial Services

Reviews - What employees say

4.18 Employees say
0.00 Applicants say
  • 15.Jun 2018
  • Employee

Suggestions for improvement

  • I think communication between all departments would be better as well as instances to be able to cross train departments in certain issues so that we can better assist our customers.

What I like about the company

I got hired on and within 3 months of working on the floor, I was promoted because the hiring manager saw how excited I was for the progression of the company and provided me an opportunity that I may have not received solely based on stats. This company is so driven by making their employees really have a positive experience working with them because they know in turn, the employees will treat customers better.

What I dislike about the company

Training is important to this company, but sometimes, it is hard to see exactly what all of the policies are until you get dinged for it on your performance. The effort they put into having adequate time for training is good, but if there could be just one way to train instead of several different ways it would be more clear.

Company Culture
5.00
Support from management
3.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall compensation for your work
5.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
4.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00
  • Company
    Discover Financial Services
  • City
    Phoenix
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

Suggestions for improvement

  • I do not have any recommendations for improvement. Discover continues to self reflect and survey employees. Their ability to analyze the surveys received are reflected in the changes made throughout the organization.

What I like about the company

Discover is constantly evolving. As a result, I have had the honor of being part of various projects throughout the company. The organization is a huge advocate for innovation and collaboration, encouraging insight from all employees "think outside the box" attitude. It is an honor working for an organization that encourages employee professional growth.

What I dislike about the company

I believe Discover is on the right path. So long as they continue to work on the culture they are building, I believe the concept of "work smarter not harder" will become the norm within the next 5 - 10 years.

Company Culture
5.00
Support from management
5.00
Teamwork
4.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
3.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00
  • Company
    Discover Financial Services (inc.)
  • City
    Riverwoods
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

Company Culture

They talk out both sides of their mouths. To listen to management everyone is a valued employee; but if you are not meeting all the goals they have set for you you can be guaranteed that you'll get coached along with that coaches being considered your verbal, next you'll get a written warning and 3rd time your fired. Also back in the latter part of 2014 and early 2015 it appeared as if they were specifically getting rid of all the older employees. I was out for 3 months on a medical disability and when I returned 4 older co-workers that was on my team where no longer employed there and upon my return I realized that I was being targeted to also be terminated. It's funny that for 7 1/2 years I had always reach or exceeded my goal numbers then suddenly I wasn't meeting them, yet I was doing everything the same as before. Proving it was impossible since I was not in management.

Support from management

Only if you were considered one of the chosen ones to be groomed for another position that would help that team leader be recognized by upper management.

Teamwork

Low morale and unable to trust your team leader; lead to a miserable team environment

Freedom to work independently

Yes you had your own telephone/desk cubicle and you were answering calls so you could say we worked independently.

Internal Communication

Management would tell you one thing then turn around and say something entirely different so what and who do you believe.

Gender Equality

Since there are more women than men and the majority of managers/team leaders are women equality doesn't appear to be a problem

Attitude towards older colleagues

As I stated before they have eliminated a lot of the older employees. So what do you think the attitude towards older employees are.

Career Development

Other than educational reimbursement didn't see any

Overall compensation for your work

Not enough for the abuse you have to put upwith

Office / Work Environment

The lighting could e improved and the air ducts are terrible; depending on where you set you can either freeze from the air conditioning or burn up as nothing is blowing towards you.

Environmental Friendliness

The only thing that I ever saw was the alternative computing program. They used to help those who rode public transportation by giving employees a card that took care of the cost, employees paid nothing but this was eliminated.

Work-Life Balance

They didn't care about your life or needs; totally about what they wanted.

Company Image

For a credit card company that also does home loans and student loans and checking accounts you only hear and see their advertisements on the credit card.

Job Security

None

Handicapped Accessibility

This is laughable ; not enough parking spaces, only 1 or 2 restrooms that have handicapped stalls, only 1 entrance into the building if you use a wheelchair or have a large walker; which is really hard if you're work area is clear on the opposite side of the building.

Workplace Safety

I always felt safe.

Challenging Work

Oh it's challenging being yelled at, cussed out. Constantly talked over on phone calls where the customers are ignorant but you don't know what you're talking about, yet we're the emplaned they callous

Inclusive / Diverse

Only upper management

Suggestions for improvement

  • Eliminate the open floor plan, it's hard enough to hear the customers without hearing the employees that sit

What I like about the company

Good insurance and 401 k

What I dislike about the company

The negativity shown to their employees.

Company Culture
1.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
4.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
3.00
Environmental Friendliness
2.00
Work-Life Balance
2.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
5.00
Challenging Work
1.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Flex. working hours is offered Stock or equity options is offered 401(k) is offered Tuition assistance is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Discover Financial Services
  • City
    Phoenix
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Finance

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered

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Review averages

  • 66 employees say

    Excellent (48)
    72.727272727273%
    Good (11)
    16.666666666667%
    Satisfactory (4)
    6.0606060606061%
    Subpar (3)
    4.5454545454545%
    4.18
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Discover Financial Services
4.18
66 reviews

Industry average (Banking/Investment Banking/Investment Management)
3.38
52,659 reviews

kununu average
3.30
2,665,000 reviews