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Discover Financial 
Services
Reviews

140 reviews from employees

kununu Score: 4.3Recommendation: 88%
Breakdown

140 employees rated this employer with an average of 4.3 points on a scale from 1 to 5.

120 employees recommended the employer in their reviews. The employer was not recommended in 16 reviews.

Worst company you can ever work for.

1.0
Not recommended
EmployeeWorked at Discover in Phoenix, AZ at the time of review.

What I like

Nothing, terribly hostile and fake all around .

What I dislike

Everything they are.

Suggestions for improvement

Hire people in management that actually have leadership qualities not just brown nosing belittling bullies who make employees not want to work for them much less talk to them. Management is Terrible. They make you feel stupid for asking a question... and even worse when you make a mistake . HR is bs too, they’re not there to help you at all don’t trust them either.

Company Culture

Fake culture, they force you to play stupid cubicle games and if you don’t want to it plays against you regardless of your numbers.

Company Image

It’s a façade they try to make you believe that it is a great company to work for its diverse and they actually care about you they discover values are BS and only there for looks management treats all employees select brown nosers like crap

Work-Life Balance

Ide give this ZERO STARS ... my manager texts me at all hours telling me about work when I am not salary and not on the clock sometimes for another 8 hours.

Career Development

Been doing the same thing for 4years

Handicapped Accessibility

One door. 5000 employees...

Overall compensation for your work

Not enough pay for the amount of crap we eat and deal with from both card members and terrible management

Inclusive / Diverse

Gender neutral bathrooms and transexuals , homosexuals, and gay pride parades. Anything about heterosexual love or clubs is considered sexual harassment .

Environmental Friendliness

This is a joke too. Worst environment I’ve ever been apart of...

Workplace Safety

Fat security officers , haven’t seen one last more than a month. And one retired cop who sits with the fatties in the security office.

Teamwork

Individual work combined into team numbers, if you don’t meet due to sheer chance of the dialer they write you up...when the only effect on your job is the sheer chance someone will pay you or not... some days no one even answers or they just hang up. All counts agains you.

Attitude towards older colleagues

Hahahahaha worst environment I’ve ever experienced .

Support from management

Management is a joke. And not a funny one. The support I get is laughable unless my numbers are down. When they’re up they don’t say anything.

Office / Work Environment

High stress calls and terrible management who wants you to get money from people who haven’t paid... even during this Covid 19 pandemic I still have to ask people 3 time for money.. even if they say they have nothing to eat ect. You can tell us you have no money at all... still have to ask 2 more times...

Challenging Work

Mentally maybe

Job Security

Laughable. Turn around rate is ridiculous. People can’t handle the stress.

Internal Communication

Management is out to get you not help. They belittle lie and harass you . My manager texts me at 6 am when I don’t work until 3 pm messing up work:life balance.

Gender Equality

They love the homosexuals and transexuals and Mexicans .

Freedom to work independently

Micro managers looking at your computer listening in to live phone calls , constant belittling and bullying from a codependent terrible management team. How do they get hired? Cliques.. sucking other mangers off belittling and bullying brown nosing is a must for management ... everyone walks around in fear of speaking up due to fear of losing this terrible stressful job.

Amazing company with great benefits, they care for your improvement and are there to always support you along the way.

5.0
Recommended
EmployeeWorked at Discover in Phoenix, AZ at the time of review.

What I like

Free food, amazing benefits, great people to work with

What I dislike

Nothing that I dislike about the company

Suggestions for improvement

Improvement I think all relies on different areas within management and other employees


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

High stress. You're graded on your calls and how long your on a call. Have to be upbeat and positive.

3.7
Not recommended
Former EmployeeWorked at Discover Financial in West Valley City, UT.

What I like

Great health insurance and benefits available

What I dislike

The lighting causes many many employees to get migraines. They never did anything about it

Suggestions for improvement

Need to change lighting. Need to be more positive about employees work and trying to better themselves. Computer systems go down to often.

Office / Work Environment

Lighting was horrible


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

I have worked for the company for 5 years. There is a lot of growth within the company and job stability.

4.2
Recommended
EmployeeWorked at Discover Card in Phoenix, AZ at the time of review.

What I like

Discover volunteers with many other companies to help make a change.

What I dislike

The bathrooms and cafeteria could be a lot cleaner. And the pay could be competitive with other companies.

Suggestions for improvement

Better pay and bonus and keeping the building more clean.


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Discover provides a diverse culture of growth and lea

3.8
Recommended
EmployeeWorked at Discover Financial in West Valley City, UT at the time of review.

What I like

Flexibility to care for family needs by adjusting work schedule while elderly parents.

What I dislike

Not alot don't like about the company. Very fair in compensation, benefits and facilities

Suggestions for improvement

Nothing to say that I can think to improve


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Very positive and great place to work

4.9
Recommended
EmployeeWorked at Discover financial in New Castle, DE at the time of review.

What I like

Management always open to hear your voice and concerns

What I dislike

None at all. Everything is going good

Suggestions for improvement

None Everything is going Great

Company Culture

Excellent

Company Image

Excellent

Work-Life Balance

excellent

Career Development

Excellent

Handicapped Accessibility

excellent

Overall compensation for your work

Excellent

Inclusive / Diverse

Excellant

Environmental Friendliness

Excellent

Workplace Safety

Excellent

Teamwork

Excellent

Attitude towards older colleagues

excellant

Support from management

Excellent

Office / Work Environment

Excellent

Challenging Work

Average

Job Security

Excellent

Internal Communication

Excellent

Gender Equality

Excellant

Freedom to work independently

Excellent

My experience has been positive. Like I have said before earlier in the survey. They really do care about their employee

4.4
Recommended
EmployeeWorked at Discover Financial Services in New Albany, OH at the time of review.

What I like

Discover does it's best to make you feel like family and believes in treating it's employees sell so we serve our customers well.

What I dislike

Scheduling is only drawback that I really see. I would like to see customer service roles have the option when business permitted to have a Monday-Friday Schedule.

Suggestions for improvement

Other than scheduling nothing really.

Company Culture

It is a great place to work. They really do care about their employees and by doing so help us better serve our customers.

Challenging Work

I think there are plenty of challenges with my role. Helping a customer solve their problem can be a challenge especially if the issue is due a recent policy change


Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Discover is a great place to work. The people are very friendly and everyone cares about one another. I love the company

4.7
Recommended
EmployeeWorked at Discover financial in New Castle, DE at the time of review.

What I like

All positive all great. Excellent people and great place to work

What I dislike

None the company is great and I agree with all practices

Suggestions for improvement

I do not feel any changes need to be made at this time


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

I have been given opportunities to grow and develop. In the past 5 years I have moved departments and been promoted.

4.6
Recommended
EmployeeWorked at Discover Bank in Columbus, OH at the time of review.

What I like

I've had the opportunity to move up and the 401k is a huge plus. Great leadership, environment, and company perks. The healthcare options are amazing and extremely affordable as well as the PTO is wonderful.

What I dislike

Company seems to be cutting back on incentives and bonuses due to a change in corporate leadership. Kick backs and perks aren't what they used to be

Suggestions for improvement

More recognition from leadership.


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Discover provides a fun, diverse atmosphere. They encourage growth and personal development.

4.9
Recommended
EmployeeWorked at Discover Financial in Salt Lake City, UT at the time of review.

What I like

My mom was having some serious health issues and they allowed me to move my schedule around to allow me to take care of her needs.

What I dislike

I can't think of any negative things at the moment.

Suggestions for improvement

An improvement would be an easier way to figure out commissions.


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

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