They hold cast events but they have slowly lowered the level of excellence of these events. A lot of the in park jobs favor selling out other cast members in order to get what you want in the company.
Support from management
Management here, most of the time, are untrained in what it means to be a good leader. Sadly, the good ones are moved away from "less important" areas onto bigger better things. That leaves an overwhelming amount left in those areas that would rather sit in an office and not be bothered with something too difficult to deal with.
Depends on the Lead team and the attraction or area. If you have a great Lead team that put their hearts into bringing everyone in and making them feel included then teamwork moves like a well oiled machine. However, there are leads teams that are purely there because of favoritism or because they badgered the right manager for too long. That leads to bad environments centered around more favoritism, incompetence, gossip, and in-fighting.
Freedom to work independently
In attractions, for the most part you are communicating with 2 other cast members at a time and must maintain that for safety reasons. Individual work is usually found in photo pass, security or custodial
Consistency and communication are a VERY weak point. Too many moving parts and not enough people willing to go out of their way to make sure everyone is on the same page.
Attitude towards older colleagues
If it's an older cast member that is still at base level, there are not a lot of favorable moments between the thousands of 18 year olds they bring in a month and the 80 year old cast members.
If you want to move up and become a manager, it is not for the money and very rarely does it go past that level onto higher positions.
Overall compensation for your work
The pay is terrible for the amount of bad situation and angry people you deal with on the day to day.
Office / Work Environment
Depends on the location. If the majority of the cast members and leads like you, it's great. But they're incredibly clique-y and if you aren't well liked they turn on you very quickly and make it a hostile environment.
They have green programs, like carpool and bus incentives.
They tell you as an incentive that they will work with your school schedules or other job schedules. They don't. When it's "peak season" or if they FEEL like it might be a busy day, they schedule you whatever suites them. If you want to make enough money to afford a vacation, you will not have a social life from the amount of over time you will have to work until said vacation. Even then, they might deny your request to take that vacation.
It MAGICAL, to the outside.
If you are in a union location and full time you are set. If you are part time you will be scheduled as low as 8 hours or as high as 40 depending on the time of year.
They are ADA compliant
It's their number one key.
The work is easy and repetitive
Inclusive / Diverse
Depends on the area. Diverse, definitely, but whether or not it feels inclusive is dependent on if you fit in.
Suggestions for improvement
- Think about the people who work in your parks. Go, actually go into your parks and watch how hard some of them work. It is incredibly sad to watch people come in with magic in their hearts have it leave them because they feel unheard, put upon, or helpless.
What I like about the company
You meet and work with a lot of interesting people. I love the stories and bonding with them over perceived slights by the company. Free entrance to the park is nice.
What I dislike about the company
They are slowly making every resort cast member feel close to worthless. Besides menial pay for the amount of stress most deal with day to day, they have limited cast events to once or twice a year we get free food. We used to get a cast member only holiday in the park. That is gone. We are blocked out from entrance more three time more than we are allowed in. You must work over time in order to support yourself, especially if you have a family. Everyone, from management to Leads and Trainers, to base level Cast members feel like they have too much to deal with for not enough pay. If you complain or raise an issue, they hold a publicity stunt to try and make cast members forget what they were upset about in the first place.