- Dumac Business Systems, Inc02.Feb 2016
You were commended for picking up live calls but past that, actual technician work,degree of call difficulty and time spent on call were rarely taken into consideration. There was no fairness or trust, everyone for themselves, be cut throat.
Support from Management
The supervisors were a joke. There was one exception, he was smart enough to quit. They had unrealistic expectations for a help desk situation and if you didn't meet their "standards" they would call you into the office and try to make you feel like junk even if you were busting your butt. Their system of training and transferring was next to non existent. If you got out of helpdesk you were lucky.