Supervisors hardly commend employees, newer DMs and RMs were filled with negative feedback regardless of how your store looked. I understand picking stores apart, but do it with a better attitude and more structure. Things would change from one visit to the other and it was frustrating.
Support from management
Corporate hardly backs you, and Regional management is horribly and overly critical, never gives positive feedback, only negativity that swirls throughout the region. It makes you not want to work there at all.
Very good with teamwork within stores, as long as you delegate and assign accordingly, your store will run smoothly if you're good enough.
Freedom to work independently
You can delegate the workload to your store staff's strengths. It's up to you, which is nice to build that experience in controlling things within the 4 walls.
Never held regular meetings unless prompted by our old DM. Company was not public, so no stock share results.
Anyone was considered to be moved up as long as you could do the job, regardless of race or color. Not very many women in store management roles though, but I never saw people passed over for others.
Attitude towards older colleagues
Saw a few 45+ people hired, never discriminated. If the app is good, I always called them in for an interview at the very least.
The training is INCREDIBLY poor. You basically start at your home store and learn things on the fly. Can be very stressful. Corporate needs to establish a training center, or use their most experienced Store Managers as trainers, and give them some monetary incentives to do this.
Overall compensation for your work
Insurance was great. 401k was AWFUL. Wages and salaries are below what some fast-food stores pay their employees, and salaries are at least 10-15% below what most retailers offer salary management.
Office / Work Environment
Technology is at least a decade behind what is current. In 2014 we finally switched to the newer PIN pads with chip capabilities (which of course aren't ready yet). Company needs to spend more on improving IT for stores or else it will fall behind and lose more and more customers. Building conditions were really just up to landlords.
Not very green, not socially aware.
Poor work-life balance. You worked way beyond the 50 hours required, and it takes a toll on your personal life beyond normal circumstances.
Most employees don't talk too fondly or too badly. It's just a job, not a career. Once you get to a certain point, you have no chance of moving up. Others who aren't deserving of the job will be considered and jumped ahead of you, especially if corporate officials play favorites.
As long as you show up, do your work, and are reliable, you are more than likely staying on board.
Stores never use stairs, everything is on one level. Could see stores that need wheelchairs for customers, though. That was a common complaint.
Complies with OSHA standards. However, the training is basically left up to store management, which can be good and/or bad. Need to have training DVDs/videos for employees, since payroll is low in stores and you can't get any added for new hires.
There were some challenging tasks given, and it was nice to complete them and see people be impressed by them.
Inclusive / Diverse
Company is not very diverse, sticking to their plan of being frugal and saving money, sacrificing better buildings/locations/good staff/keeping good managers
Suggestions for improvement
- Restructure the DC entirely. Restructure corporate and store management levels entirely, growing too fast to not do anything. Add established training managers/centers, or else customers will leave the stores for good.
What I like about the company
Fun place to work with people on a daily basis. Freedom of merchandising, improvisation where you can (and what is needed). Employee discount was really good.
What I dislike about the company
Technology in stores is subpar to say the least. Distribution center is in disarray, two people running it was frustrating in terms of communication on our trucks. Upper management favored people and pushed experienced people away to save money.