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Ebsco Information Services:What's it like to work here?

United States Industry Service and Support
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Review averages

  • 13 employees say

    Excellent (4)
    30.769230769231%
    Good (3)
    23.076923076923%
    Satisfactory (5)
    38.461538461538%
    Subpar (1)
    7.6923076923077%
    3.19
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Ebsco Information Services

Reviews - What employees say

3.19 Employees say
0.00 Applicants say
  • 11.Apr 2018
  • Employee

Suggestions for improvement

  • It would be good to have the kind of benefit where the health insurance would pay for a portion of things like a gym membership or weight loss program.

What I like about the company

The people at the GOBI office, part of EIS, are terrific. Hard working, good to work with, supportive.

What I dislike about the company

I wish more things were fixed or supported rather than leaning towards creating new things. It is just as important to keep the customers you have as to find new ones.

Company Culture
3.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
4.00
Internal Communication
3.00
Gender Equality
2.00
Attitude towards older colleagues
3.00
Career Development
3.00
Overall compensation for your work
3.00
Office / Work Environment
3.00
Environmental Friendliness
4.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
3.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
4.00
Inclusive / Diverse
3.00

The following benefits were offered to me

is offered is offered is offered is offered
  • Company
    Ebsco Information Service
  • City
    Hopkinton
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

Suggestions for improvement

  • Increase the base pay for sales representatives, provide bonus plans/contracts at the beginning of the fiscal year instead of half way through the fiscal year. Commission needs to be paid on renewals as well as new sales, commission pay should be monthly instead of twice a year. Provide flex time in the summer - perhaps a 4 day work week ( 4 ten hour days)?

What I like about the company

The people that are hired are amazing. The cafe food is great, public transportation reimbursement program is a bonus. Convenient location in Ipswich.

What I dislike about the company

Pay needs to be increased, management needs to be able to deal with conflict and better communication. Specifically, if someone is not doing their job it needs to be addressed in a positive manner. Annual raises should be given and not based on your previous overall income made - specifically in the sales department.

Company Culture
4.00
Support from management
2.00
Teamwork
2.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
2.00
Attitude towards older colleagues
2.00
Career Development
2.00
Overall compensation for your work
1.00
Office / Work Environment
3.00
Environmental Friendliness
5.00
Work-Life Balance
3.00
Company Image
2.00
Job Security
3.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
2.00

The following benefits were offered to me

is offered is offered is offered is offered is offered
  • Company
    Ebsco Information Service
  • City
    Ipswich
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

is offered is offered is offered is offered

Suggestions for improvement

  • Better pay, better benefits, making an effort to include non-tech people and not treat them like they don't deserve anything nice because they're not tech people.

What I like about the company

Nothing in particular comes to mind.

What I dislike about the company

Compensation is low and anyone who is not a programmer is not respected. Health insurance copays are high (it is a "grandfathered" plan which is not required to comply with the ACA). Sick days are the bare minimum required by law. Paid maternity leave was only implemented in 2017; parental leave for men is not offered. My group is shrinking and there have been layoffs in the larger department, so I'm concerned about job security.

Company Culture
4.00
Support from management
4.00
Teamwork
3.00
Freedom to work independently
4.00
Internal Communication
1.00
Gender Equality
2.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
4.00
Environmental Friendliness
4.00
Work-Life Balance
3.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
2.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
2.00

The following benefits were offered to me

is offered is offered is offered is offered is offered is offered is offered is offered
  • Company
    Ebsco Information Service
  • City
    Ipswich
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

is offered is offered is offered

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Review averages

  • 13 employees say

    Excellent (4)
    30.769230769231%
    Good (3)
    23.076923076923%
    Satisfactory (5)
    38.461538461538%
    Subpar (1)
    7.6923076923077%
    3.19
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Ebsco Information Services
3.19
13 reviews

Industry average (Service and Support)
3.21
75,951 reviews

kununu average
3.29
2,607,000 reviews