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Enterprise Rent-A-Car:What's it like to work here?

United States Industry Transportation and Logistics
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Review averages

  • 160 employees say

    Excellent (73)
    45.625%
    Good (38)
    23.75%
    Satisfactory (32)
    20%
    Subpar (17)
    10.625%
    3.56
  • 26 applicants say

    Excellent (9)
    34.615384615385%
    Good (6)
    23.076923076923%
    Satisfactory (5)
    19.230769230769%
    Subpar (6)
    23.076923076923%
    3.05

Reviews for Enterprise Rent-A-Car

Reviews - What employees say

3.56 Employees say
3.05 Applicants say

Company Culture

Very friendly co-workers and upper management is generally helpful and resourceful. My one big draw is that due to the pyramid-like structure of hierarchy, which is fully motivated by sales performance, it can be a very competitive landscape. Branch and area managers generally have to select favorites to groom for the next step.

Support from management

Management will support you as long as you keep your intentions clear and will be fully vested into the company. Despite that, this is typically for selfish intentions. Your promotion and/or retention is a score metric for area and branch managers.

Teamwork

Upper management is generally helpful as your promotion is a requirement for theirs. With that being said, horizontal teamwork is competitive and downright nasty. Heavy sales culture which requires morally questionable actions in order to standout.

Freedom to work independently

You are heavily micromanaged. You may be given a task to work independently, but expect to complete reports and reports of reports of what you have been doing. You will honestly spend an equal amount of time documenting what you are doing compared to actually doing it.

Internal Communication

Extremely archaic communication system. You have to contact 4-5 different people in order to reach who you initially and solely need.

Gender Equality

Like most corporate settings, their is a layer of hedonistic misogynist culture amongst men who are upper management. You do hear occasional stories of sexual harassment or braggadocious claims of sexual conquest. Beyond this, you do see plenty of women in level three management and above.

Attitude towards older colleagues

Young environment. This is not a path for someone who is established with a family. Especially considering the level of commitment that is asked of you. It will be very hard to advance.

Career Development

There is a plan for you since day one. Just stick to the script and you should advance in no time. Avoid all distractions and truly focus on nothing but your sales numbers and you should be fine.

Overall compensation for your work

Not unless you hit branch manager. As an assistant branch manager you are working 55-60 hours a week to make 55k a year or less. Branch managers generally make a decent amount of money, but it is pennies when comparing it to the amount of revenue they are responsible for.

Office / Work Environment

“Professionally cleaned” once a week, which just means the garbage is taken out and the toilets got sprayed with Lysol. Beyond this many branches are in very bad shape outside of their front lobbies. Mine personally had several areas of mold in the kitchen and break room.

Environmental Friendliness

1 million tree pledge is nothing when considering the amount of gas and cleaning equipment that is wasted on a daily basis. Cleaner fluid is often disposed in public drains.

Work-Life Balance

The day starts at 6:45-7:00AM. You may or may not get a one hour unpaid lunch at some point (depends on how busy your branch is that day). Otherwise you’ll be subjected into taking a “working lunch” and continuously checking in and typing up customers until about 6:15-6:30pm. At this point you are expected to complete an endless list of micromanagement procedures in order to directly report the status of your branch to upper management. This is considering your car preps actually showed up for the day or have not quit. They generally have an incredibly high turnover rate, especially in areas of low socioeconomic development. If you are without car preps you must stay and wash cars in dress clothes for an additional hour (or more) after the last customer has left. At most locations you receive one day off during the regular business week and will be expected to work most weekends. Expect to miss major life events, weddings, funerals, new additions to the family, etc. Due to a majority of branches being heavily short staffed your team is dependent on your willingness to sacrifice. Expect to work 50-55 hours a week to earn less than 45,000 a year with only 7 vacation days.

Company Image

Recognized as the largest rental car provider. Other employees will see you as a workhorse especially knowing what you have gone through as an employee. Generally positive, although maybe not to consistent consumers.

Job Security

Lie, cheat, or steal. Only ways to get fired. Or atleast getting caught lying, cheating, or stealing. Still happens on a daily basis.

Handicapped Accessibility

I have never witnessed a handicap person get offered a job.

Workplace Safety

If you are in the office you’re generally safe. You do get an occasional aggressive customer but I have never seen a physically violent incident.

Challenging Work

Incredibly easy, monotonous, and repetitive tasks. Very rarely are you asked to creatively solve a problem or come up with your own solution.

Inclusive / Diverse

Very diverse from the ground level all the way to upper management.

Suggestions for improvement

  • Increase pay. Higher more people. Fresh graduates should make more than 15 an hour.

What I like about the company

Career path designated for your since day one. Generally helpful coworkers who are supportive.

What I dislike about the company

Underpaid, overworked. It is simple. Unless you become an area manager within 4-5 years you are wasting your time. Plenty of companies will pay you 45-50k a year base plus commissions while asking for the same level of sales and only requiring 40 hours a week.

Company Culture
2.00
Support from management
2.00
Teamwork
2.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
4.00
Attitude towards older colleagues
3.00
Career Development
4.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
3.00
Job Security
4.00
Handicapped Accessibility
1.00
Workplace Safety
3.00
Challenging Work
1.00
Inclusive / Diverse
5.00

The following benefits were offered to me

401(k) Match is offered
  • Company
    Enterprise Rent A Car
  • City
    Miami
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Distribution/sales

The following perks were offered to me

Free (company provided) Meals is offered Employee events is offered

Support from management

While management aims to aid representatives in becoming better sales agents they lack in compassion. Managers get paid an extra $100 for each agent that ranks in the top 100. This leads to some managers becoming more aggressive to lower performing agents due to the stress of competition and self interest. It is difficult for some managers to separate their interests from the needs of the lower performing agent. This leads to harassment and bullying of the agent which ultimately results in even lower performance and efficiency.

Teamwork

Lack of communication between departments leads to a fissure between them. Local offices are often annoyed by the reservation team for relaying incorrect information.

Freedom to work independently

While majority of the work is independent you do have set hours, monitoring, and live chats which are used to intervene calls. The monitor for quality assurance is a given when working over the phone but to be harassed via the live chat during each call is stressful and exhausting.

Internal Communication

The communication between the reservation team and the local branches is lacking. Information between the two is inaccurate leaving customers disappointed.

Office / Work Environment

This company strives for a fun competitive environment which it seems to achieve.

Environmental Friendliness

My particular manager makes the work environment stressful and unfavorable.

Work-Life Balance

While the company celebrates major holidays representatives in the sales department have little choice in working those holidays. The sales department also has little choice in availability options. We have to chose between the shifts the company is willing to give us and not shift based on our availability leaving little time for personal life or personal care. I personally have had to seek medical attention for illnesses incurred as a direct result from working within this company’s policies.

Job Security

While the sales department continues to grow the amount of agents does not coincide with the amount of customers who call into the offices. During the week the calls are steady but on the weekends they are scarce. This leads me to believe that they will cut down on the number of weekend agents leading to cut backs.

Suggestions for improvement

  • More ethics training is needed for management. Being competitive and aggressive works well if you’re fighting for individual performance but in a team based atmosphere you have to lead by encouragement. Helping the member of your team succeed through practice, participation, and guidance not harsh punishment.

What I like about the company

Not much. It tries to be fun with challenges and competitions but at the end of the day this is not a place where I believe I can build my career.

What I dislike about the company

High pressure, high stress, environment where management and Human Resources adhere to policies that are illegal in most states.

Company Culture
3.00
Support from management
2.00
Teamwork
3.00
Freedom to work independently
2.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall compensation for your work
2.00
Office / Work Environment
3.00
Environmental Friendliness
2.00
Work-Life Balance
1.00
Company Image
5.00
Job Security
2.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
2.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Ability to work remotely is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Enterprise
  • City
    Saint Louis
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Distribution/sales

The following perks were offered to me

Employee discounts is offered
  • 13.Sep 2017 (Last edit 14.Sep 2017)
  • Employee

Company Culture

Enterprise likes to put on a great façade about their company culture. They have great intentions, but it merely comes down to if you don't need produce, you dont matter. If you do produce, it's never enough. Enterprise has a yes and give away the farm mentality, which leads to making them work the entry level employees to the bone, but chastising them for working too hard or too many hours. It's a great big circle of contradictions.

Support from management

Anyone above your BRM is going to be extremely supportive. My BRM was supportive as a friend, and verbally took an interest in my development, but with how busy their schedule was, simple training for day to day needs and as well long term development were just nonexistent. I relied on my peer in my branch, and being an independent type employee to move along in my short career with enterprise

Teamwork

Read the title. I worked at a dual branch in an very rural area. I worked mainly with one other peer who started just before I did, and we were left by ourselves for the most part to gain our knowledge and experience. All while being yelled at for minor things from a distance while our BRM planted herself at our sister branch because they were a boat with a few holes taking on water. It was easy being yelled at because we didn't know any better with certain situations, and even when reaching out for help, we would be told we get training on it, and then it would not happen. Even after multiple attempts to reach out for it. Part of it is because the BRM is scatter brained and had a lot on her plate, part of it was from upper management wanting to "stay lean" for maximum profitability. That all came with a mental tax

Freedom to work independently

Even if i did not want to work independently, i Had no choice. Luckily i can easily work independently, but as stated above, since my BRM ran two branches, it was mandatory to be self sufficient.

Internal Communication

When communications come out (email, text, from your BRM, or even ARM) it's information that is already late, and you're behind the curve

Gender Equality

Enterprise definitely is gender equal, and proves that everyday.

Attitude towards older colleagues

Enterprise will definitely take on an older employee roster, but they prefer a younger staff roster, pretty much right out of college. It makes sense. Long hours, competitive environment, and a fast paced/always changing work place. It's easier to mold (manipulate) someone who is younger, as well as eager to get their career in motion. An older employee has more experience in the work place, so reluctant to some of the needs of the company, as well as push back on some of those needs.

Career Development

All up to you. My experience was poor.

Overall compensation for your work

For everything stated above, you can decide for yourself if what your introductory salary is worth basically being a human punching bag. Depending on what market you're in, as well as the position you take, you're salary can differ. As management trainee, my salary did not meet the personal taken when showing up and leaving everyday.

Office / Work Environment

The offices always needed to be in pristine condition. Problem was, no one wanted to keep on that. Our branch would always make sure the carpet was vacuumed, and the windows were cleaned, but past that, it would only be fully cleaned when our BRM would come in frantic because upper management were making their rounds to the branches. It's really awesome to start your day out getting yelled out for not being the branches resident cleaning person.

Environmental Friendliness

Enterprise has many initiatives to reduce their carbon footprint. The company understands they are in the business of vehicles, and dontheor part to give back.

Work-Life Balance

No such thing at enterprise until you either get out of the branches and into an actual corporate type position. Don't have kids until that point, or if you already have kids, sell them. You won't see them for at least a couple of years besides saying good morning/goodnight. Enterprise prided themselves on work-life balance when hiring me and in training. Once i got into the actual branch, I automatically started at 50-60 hours a week due to demand by customers, and lack of staff due to small size of fleet.

Company Image

The facade of their image is great. Very corporate, very professional. They just have the truest practices of an American corporate business. Good and bad.

Job Security

That's all up to you and how you own your career. It's as simple as that.

Handicapped Accessibility

Self explanatory. Enteprprise cars about the disabled.

Workplace Safety

The company cannot control if someone doesn't know how to drive. Outside of that, safety is always a key mark on enterprises list of requirements

Challenging Work

It depends on your thoughts on challenging. Putting up with the corporate politics was the challenging part. I had a decent numbers every month, and needed no corrective action with my time their.

Inclusive / Diverse

Enterprise is a very diverse company.

Suggestions for improvement

  • Stop lieing to your new hires. Instead of telling them, "this job has its obstacles", say, "you are required to work 90% of the time on your own. If you make plans day to day outside of work, cancel them all. We own you for no less than your first year."

What I like about the company

Driving new cars and meeting some interesting people.

What I dislike about the company

Read the survey.

Company Culture
3.00
Support from management
2.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
2.00
Gender Equality
5.00
Attitude towards older colleagues
2.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
5.00
Work-Life Balance
1.00
Company Image
5.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00
  • Company
    Enterprise
  • City
    Saint Louis
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

Other company profiles

Review averages

  • 160 employees say

    Excellent (73)
    45.625%
    Good (38)
    23.75%
    Satisfactory (32)
    20%
    Subpar (17)
    10.625%
    3.56
  • 26 applicants say

    Excellent (9)
    34.615384615385%
    Good (6)
    23.076923076923%
    Satisfactory (5)
    19.230769230769%
    Subpar (6)
    23.076923076923%
    3.05

kununu score comparisons

Enterprise Rent-A-Car
3.49
186 reviews

Industry average (Transportation and Logistics)
3.04
61,441 reviews

kununu average
3.32
2,772,000 reviews