Very friendly co-workers and upper management is generally helpful and resourceful. My one big draw is that due to the pyramid-like structure of hierarchy, which is fully motivated by sales performance, it can be a very competitive landscape. Branch and area managers generally have to select favorites to groom for the next step.
Support from management
Management will support you as long as you keep your intentions clear and will be fully vested into the company. Despite that, this is typically for selfish intentions. Your promotion and/or retention is a score metric for area and branch managers.
Upper management is generally helpful as your promotion is a requirement for theirs. With that being said, horizontal teamwork is competitive and downright nasty. Heavy sales culture which requires morally questionable actions in order to standout.
Freedom to work independently
You are heavily micromanaged. You may be given a task to work independently, but expect to complete reports and reports of reports of what you have been doing. You will honestly spend an equal amount of time documenting what you are doing compared to actually doing it.
Extremely archaic communication system. You have to contact 4-5 different people in order to reach who you initially and solely need.
Like most corporate settings, their is a layer of hedonistic misogynist culture amongst men who are upper management. You do hear occasional stories of sexual harassment or braggadocious claims of sexual conquest. Beyond this, you do see plenty of women in level three management and above.
Attitude towards older colleagues
Young environment. This is not a path for someone who is established with a family. Especially considering the level of commitment that is asked of you. It will be very hard to advance.
There is a plan for you since day one. Just stick to the script and you should advance in no time. Avoid all distractions and truly focus on nothing but your sales numbers and you should be fine.
Overall compensation for your work
Not unless you hit branch manager. As an assistant branch manager you are working 55-60 hours a week to make 55k a year or less. Branch managers generally make a decent amount of money, but it is pennies when comparing it to the amount of revenue they are responsible for.
Office / Work Environment
“Professionally cleaned” once a week, which just means the garbage is taken out and the toilets got sprayed with Lysol. Beyond this many branches are in very bad shape outside of their front lobbies. Mine personally had several areas of mold in the kitchen and break room.
1 million tree pledge is nothing when considering the amount of gas and cleaning equipment that is wasted on a daily basis. Cleaner fluid is often disposed in public drains.
The day starts at 6:45-7:00AM. You may or may not get a one hour unpaid lunch at some point (depends on how busy your branch is that day). Otherwise you’ll be subjected into taking a “working lunch” and continuously checking in and typing up customers until about 6:15-6:30pm. At this point you are expected to complete an endless list of micromanagement procedures in order to directly report the status of your branch to upper management. This is considering your car preps actually showed up for the day or have not quit. They generally have an incredibly high turnover rate, especially in areas of low socioeconomic development. If you are without car preps you must stay and wash cars in dress clothes for an additional hour (or more) after the last customer has left. At most locations you receive one day off during the regular business week and will be expected to work most weekends. Expect to miss major life events, weddings, funerals, new additions to the family, etc. Due to a majority of branches being heavily short staffed your team is dependent on your willingness to sacrifice. Expect to work 50-55 hours a week to earn less than 45,000 a year with only 7 vacation days.
Recognized as the largest rental car provider. Other employees will see you as a workhorse especially knowing what you have gone through as an employee. Generally positive, although maybe not to consistent consumers.
Lie, cheat, or steal. Only ways to get fired. Or atleast getting caught lying, cheating, or stealing. Still happens on a daily basis.
I have never witnessed a handicap person get offered a job.
If you are in the office you’re generally safe. You do get an occasional aggressive customer but I have never seen a physically violent incident.
Incredibly easy, monotonous, and repetitive tasks. Very rarely are you asked to creatively solve a problem or come up with your own solution.
Inclusive / Diverse
Very diverse from the ground level all the way to upper management.
Suggestions for improvement
- Increase pay. Higher more people. Fresh graduates should make more than 15 an hour.
What I like about the company
Career path designated for your since day one. Generally helpful coworkers who are supportive.
What I dislike about the company
Underpaid, overworked. It is simple. Unless you become an area manager within 4-5 years you are wasting your time. Plenty of companies will pay you 45-50k a year base plus commissions while asking for the same level of sales and only requiring 40 hours a week.