- Enterprise01.Jan 2018
Support from management
While management aims to aid representatives in becoming better sales agents they lack in compassion. Managers get paid an extra $100 for each agent that ranks in the top 100. This leads to some managers becoming more aggressive to lower performing agents due to the stress of competition and self interest. It is difficult for some managers to separate their interests from the needs of the lower performing agent. This leads to harassment and bullying of the agent which ultimately results in even lower performance and efficiency.
Lack of communication between departments leads to a fissure between them. Local offices are often annoyed by the reservation team for relaying incorrect information.