Communication with management including with direct driver manager contact. Getting someone from corporate to call you back is futile.
Support from management
No support from driver managers. They have "checked out" of their position and are now there to earn a paycheck only. Troubling as this is the only connection a driver really has with the company.
Atmosphere, in my experience, is adversarial.
No room for advancement and this is not communicated with drivers. If this exists, drivers are not made aware of any opportunities.
Overall compensation for your work
Company uses bait and switch tactics with promises (in advertised writing as well as verbal confirmation) that a new driver will make X amount of money. Once new driver is swayed into working for this company the actual job they applied and were hired for slowly dissipates and the driver is left with the options to do another position they hadn't applied for or sit home and not make money. Spurious. After talking to other company drivers, they also had the exact same experience illustrating a pattern by this company of bait and switch, deception and false promises to get drivers on board.
In my experience, this is a mixed bag. Some drivers have been with the company for years and seem happy. I have also met drivers that have a contrary and more negative opinion about this company.
Absolutely no job security. I was hired and sold a position that made X amount of money. Everything was questioned by me repeatedly before signing on with this company and I was repeated reassured that the income and miles were there for me. Once I signed on with the company I never saw the amount of money promised with the exception of one time. Eventually the freight on the dedicated route I was on slowly went away and my paychecks dropped so considerably while I wasn't offered an alternative by the company other than to run the dreaded NE regional corridor. Not what I or the other drivers on this account signed up for. So job security? None. Everything sold by this company was a literal lie. This company has used this same tactic time and time again as I have talked to other drivers that were hired on to this account in the years past and were forced into running the NE region due the slower freight on that account.
Not sure about this but at my particular terminal there is no elevator yet there is a second floor.
Suggestions for improvement
- Care for you drivers or at least pretend. Answer your phones or at least call drivers back. Don't lie in your advertisements and don't have your recruiters misrepresent positions - this is someone's life we are dealing with. Stop the bait and hook hiring practices. This should be illegal.
What I like about the company
Absolutely nothing except the company beater car at one terminal that we can use to run personal errands.
What I dislike about the company
This company is shady and their practices are unethical. I have no doubt about this as I've tried to be objective and look at what this company has done from an outsider's perspective. It still fails. It's funny that the general consensus is that the larger the trucking company, the more you as a driver are perceived as "just another number" to the company. And, likewise, the smaller the company the more the company gets to know you and treats you like an individual. However, with Epes Transportation, I have found the opposite to be true. I came to Epes from a very large "mega" truck firm. I was happy there but I needed to work somewhere different due to personal family reasons. At the mega trucking company I worked for I always felt like my driver manager, my one real connection to the company, cared about me and cared about my success. I never felt alone in the position and I never felt like another number. However, switching to Epes which is a much smaller company, I've never felt more like just a number and felt more like no one in this company cares about my success or happiness. This is true from my driver manager whom has "checked out" of his position a very long time ago and gives the impression he is just doing time to earn a paycheck to most of those at the corporate level that never return phone calls. Specifically, and most discouraging, is the lack of return phonecalls from anyone and everyone in Human Resources. Aren't these people, if anyone, the ones that should have at least a feigned sense of compassion or caring for a company driver? Pay promised was never earned despite doing everything on my end to run quickly, safely and legally. I have absolutely nothing good to say about this company. I came in so ambitious, so open minded, so excited for this new opportunity. Within days I purchased company polos with my own money just to be that 100% guy, the company guy, to show my ambition, drive and professionalism. At this point I'm so beaten down by this company that almost any other driving job I'm applying for would suffice and be a vast improvement over working for this nightmare company.