- Equity Residential19.Mar 2018
Suggestions for improvement
- To see things more from the customer's viewpoint, and not the stock holders.
It's hard to say at this point. The culture used to be amazing but then some changes happened at a high-level and there was a huge turnover a few years ago. Things have definitely changed and I think now it varies more region by region and who is in charge to see what kind of culture you have. It's definitely the type of place where if you are not performing they will ride you.
One could argue there is almost too much support. Upper management tracks everything you do as a metric, including reading your emails listening to your phone calls and having weekly conference calls with you about your performance. There is very little autonomy, everything is done by the book and not complying will get you on a "list". But once you memorize the book and all the policies it is very easy to succeed. There is very little gray area. You do everything correctly and you will move up the chain quickly and be compensated with awards, promotions and raises.
Teams I’ve worked with have ranged from functional to disfunctional, but the managers have always worked to smooth out the weak points and help us grow professionally and as a team!