It's hard to say at this point. The culture used to be amazing but then some changes happened at a high-level and there was a huge turnover a few years ago. Things have definitely changed and I think now it varies more region by region and who is in charge to see what kind of culture you have. It's definitely the type of place where if you are not performing they will ride you.
Support from management
One could argue there is almost too much support. Upper management tracks everything you do as a metric, including reading your emails listening to your phone calls and having weekly conference calls with you about your performance. There is very little autonomy, everything is done by the book and not complying will get you on a "list". But once you memorize the book and all the policies it is very easy to succeed. There is very little gray area. You do everything correctly and you will move up the chain quickly and be compensated with awards, promotions and raises.
It is definitely a good team environment. They have a lot of Properties close to each other and you meet your colleagues at meetings and you can develop a nice team dynamic with other nearby properties.
Freedom to work independently
As noted above there is very little autonomy or decision making power. They will send fake "shoppers" to call you and stop in and then give a report back to your supervisors. There is no working from home or remote locations unless you are very high up the chain.
The dissemination of information is very clear and initiatives are rolled out in a way that are impossible to ignore. They are big on having everyone on the same page. 20 people will always tell you about your TPS cover reports.
I think it's OK. Fair mix of men and women.
Attitude towards older colleagues
Older people tend to hold of the higher positions of power as they have put in their dues and moved up the chain. Not as many older folks in entry-level positions. But property management is a high energy/potentially physical job which may not appeal as much to older folks. I have never seen anyone discriminated against because of age.
A lot of room for advancement from within.
Overall compensation for your work
I think the compensation is fair and there is a good opportunity to advance. They have a culture of rewarding their top performers so bonuses are tear structured with the top performers earning the most. Slackers are not likely to do well.
Office / Work Environment
The offices are typically clean and pleasant work environment. There is typically a kitchen and a decent place for a break area. Coffee and water are provided.
Could be better. They will invest in initiatives that will bring them money. So solar would be added if it will reduce their energy costs, they will market a building as "green "if they think they can charge higher rent, they have a paperless campaign because it saves them money on paper cost. But they won't do so just out of the principle, there has to be a monetary incentive.
Work Life balance is reasonable. Work day can be stressful as the company has high expectations but typically when you go home for the day you are done.
I think the company has a strong image in the industry. Having their name on your resume is good.
Good job security as long as you are performing. Very large focus on promoting from within.
They are ADA compliant want to comes to building entry access and providing units equipped for handicap tenants, however I have never seen a handicap person working at any of the locations I have been to. The job requires a higher level of mobility so it could be difficult for handicap person to perform the essential job functions.
There is a big focus on safety. You have to take a lot of online classes on the subject and when you get audited or inspected, if you don't have the proper safety items in place you will get in trouble
You will definitely be challenged both in terms of your work as well as your professional presentation skills.
Inclusive / Diverse
Seems OK probably about average. They did have a diversity Council.
Suggestions for improvement
- Less micromanagement and more decision making power would improve the experience of working there, especially as a manager.
What I like about the company
Structure works for some people and not others. Having been at other, more disorganized companies I find myself looking back and at times missing the structure. If you are right brained and creative you will probably struggle with the level of micromanagement. But if you are left brained and enjoy order, structure clear directives and to be rewarded for following them you will do well. I think the level of structure would probably appeal to military types.
What I dislike about the company
The micromanagement and structure is definitely a double edged sword. At times it makes you feel like a robot and like you were not using your brain.