Expedia Group: What's it like to work here?

Expedia Group

70 reviews from employees

kununu Score: 3.9Recommendation: 76%
Breakdown

70 employees rated this employer with an average of 3.9 points on a scale from 1 to 5.

45 employees recommended the employer in their reviews. The employer was not recommended in 14 reviews.

Love Expedia

4.2
Recommended
EmployeeWorked at Expedia in Seattle, WA at the time of review.

What I like

Good vacation time and travel benefits! Vacation time goes up at the beginning of the earned year.

What I dislike

We have parental leave for both genders - 3 months - but I don't think it's paid. If it is, it's at disability (60%) rates in the US. Australia gets a year. And parking in Seattle isn't free - but that's required by the city because the streets are so packed.

Suggestions for improvement

I wish the company was freer with equity. Even more I'd like to see benefits around sustainability and sustainability as an integral part of the platform.

Company Culture

Everything has taken a hit with covid and our year before that was pretty awful, but prior to that and to all appearances going forward, the culture is great. It must be bad in some areas from what I see in these reviews, but throughout the core tech group - what used to be the central group, then brand Expedia - it's great. Minus one star for choosing people to lay off without consulting their managers. This is really a more than a one-star matter - it's huge - but not indicative of the overall culture or usual behavior.

Company Image

People mistake the travel agent for the airline or hotel, so there all kinds of issues that Expedia gets blamed for that are beyond its control.

Work-Life Balance

This has been a point of emphasis since I started. We are encouraged to take our vacations. None of this "unlimited time" in which everyone is afraid to take any time BS. More than that - managers who say, I know you didn't get all your time last year. Take some extra time this year. You earned it.

Career Development

Depends on your manager, but the structure is available

Handicapped Accessibility

Varies by site. The HQ interior is ok, though I wouldn't want to try to get into some of the conference rooms via a wheelchair, and the handicapped restrooms are oddly placed. There are no buttons to open the interiors to them, either. However, handicapped access via the shuttles and buses is abysmal. Shuttles are what they are- not good if you're on wheels or crutches. But they built the employee entrance up a lot of stairs or an ancient, creaky elevator, across an *arched* bridge, down the same way and then across a *gravel* yard. I can't count how many people on crutches of scooter I've seen do it. We have no wheelchair employees because our last site was so bad. Accommodates visual and hearing disabilities reasonably, I think - though that entry can't be fun with a cane and a dog. Accommodates size differences reasonably well - could use footrests for when we can't get an adjustable desk.

Inclusive / Diverse

The intent is there. The results could be better. I believe the new CEO will follow through on improving this.

Environmental Friendliness

This has long been a bone of contention. The last CEO agreed to offset all of EG's internal carbon and this continues. Currently the company is working with UNESCO to encourage sustainable tourism. There's a tremendous will among the employees to make EG a sustainable company, but not enough TLT members recognize sustainability as crucial to the company's success as well as to the planet.

Attitude towards older colleagues

So far, so good. Was a little worried

Challenging Work

You might have to ask for it. Growth mindset is encouraged.

Job Security

This one is hard to answer during covid. Up until now, I'd have given it 5 stars.

Internal Communication

More than I can keep up with. Constant opportunities to ask questions and give feedback. Weekly CEO and senior leadership emails.

Gender Equality

Same as above. It's been improving over the years and I expect it to continue.

Freedom to work independently

This is one of things I value most. Throughout my many-year tenure I've been treated like an adult. I'm not held accountable for my location or time, but my output.


Overall compensation for your work

Workplace Safety

Teamwork

Support from management

Office / Work Environment

Worst job ever

1.8
Not recommended
Former EmployeeWorked at Expedia in Seattle, WA.

What I like

Clients

What I dislike

Theft of my compensation of sales
Lies management told.

Suggestions for improvement

Complete overhaul of management
Don’t outsource your customer service agents


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Wretched management, wholly unchecked by the mainland-based parent company.

2.4
Not recommended
Former EmployeeWorked in Marketing/product management at expedia local expert in Honolulu until 2016.

What I like

Useful work experience, great networking opportunities, fun industry

What I dislike

Upper management is more concerned with hitting numbers to gain bonuses (for themselves) than they are with customer service, guest experience, or employee morale.

Suggestions for improvement

Management needs to be almost entirely overhauled, new HR put in place

Company Culture

A lot of talking the talk, but not walking the walk. Favoritism is rampant, communication between upper management and floor staff is terrible. Work/life balance is not what they advertise.

Work-Life Balance

In theory, and in their “mission statement” the job should have a great work life balance. In reality, they have a hard time holding on to quality employees because of the low pay and poor treatment. This leads to an almost constant state of understaffing, and employees are simply expected to work the OT to cover, no complaints.

Teamwork

Teamwork amongst lower level staff and management can be pretty good. Beyond that, there is actually more effort put into undermining others than supporting them.

Internal Communication

Communication between team members is good, for the most part. Communication from the team to management and vice versa is terrible. The local HR doesn’t communicate with regional or national HR, they just sweep issues under the rug. Personnel problems are never properly dealt with. Also, there is little to no positive feedback. But every week, they put lower performing employees on blast with a division-wide email, detailing sales metrics. Any infraction is harped on for weeks, while successes are rarely celebrated or rewarded.

Freedom to work independently

On the contrary, employees are often micro-managed


Company Image

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Gender Equality

Not great for contractors, excluded from a lot of resources that are FTE only

2.4
Not recommended
Temp / ContractorWorked in IT at Expedia in Bellevue, WA at the time of review.

Suggestions for improvement

- Increase diversity and gender equality with women in leadership roles.
- Offer commute options to vendors and shuttles from more than just Bellevue to Seattle and within Seattle to the campus.
- Include all employees in decision making process, have surveys with open-ended answers not funneled into multiple choice questions.
- Increase transparency across teams and more collaboration and communication regarding changes that will impact multiple teams.

Company Culture

Not much of a company culture, as a vendor I can’t speak to much of this because I haven’t seen much. Some teams do small events after work but not much else.

Work-Life Balance

Work stays at work very well at Expedia but commute times eat into personal time with few options given for people outside Bellevue. No access to company commute programs for vendors.

Career Development

Few opportunities for vendors other than being there and gaining some experience.

Overall compensation for your work

Vendors are paid about 2/3 of what their agencies charge Expedia for their time.

Inclusive / Diverse

Very diverse, mostly inclusive, a lot of improvement needed to have more women in leadership roles.

Environmental Friendliness

Expedia isn’t doing enough to improve its environmental footprint, there will be some solar panels on the new Seattle HQ but that’s it. Insufficient carpool, shuttle and commute options, and none at all for vendors.

Teamwork

Great teamwork within my own team, across the company and departments there is a lot of room for improvement.

Support from management

Employees are not involved enough in the decision process made by leadership teams. Human capita isn’t tapped enough for new ideas and process improvement ideas.

Office / Work Environment

Good for now, the new campus has odd ideas - like no desk personalization, and putting your mouse and keyboard in a locker each day. Neighborhoods for teams and no assigned desks or spaces. Mixture of ergonomic and conference style desks in open areas for people to work and it is first come first serve.

Job Security

Rare that vendors can get extensions to contracts.

Internal Communication

A lot of teams do not know what others do. There isn’t much cross-company communication about high-impact projects and changes made that affect other people’s work. Usually have to find out after-the-fact.

Gender Equality

A lot of room for improvement, leadership team includes very few women and few are in high-level leadership roles.

Freedom to work independently

Very structured work.


Company Image

Handicapped Accessibility

Workplace Safety

Attitude towards older colleagues

Challenging Work

My feel like my company is very focused on inclusion and culture.

4.6
Recommended
EmployeeWorked at Expedia Inc in Austin, TX at the time of review.

What I like

Affinity programs. Tuition reimbursement and paid time off

What I dislike

I can't think of any at the moment

Suggestions for improvement

I think leadership and organization changes should be communicated in team meetings


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Enjoyed my job while I was employed. Felt the company did not treat me fair involving the reasoning I was let go

4.0
Recommended
Former EmployeeWorked at Expedia, Inc. in Springfield, MO.

What I like

Liked the job I was hired to do, was able to bid on shifts I wanted to work, pay was great as well as insurance

What I dislike

The way they end up letting people go when they come back from medical leave

Suggestions for improvement

Treat people with medical issues better

Company Culture

Helpful and friendly

Challenging Work

Had to support hotel staff with issues


Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Expedia is a wonderful company to work for with incredible benefits. I do not know of any company with better benefits!

4.9
Recommended
EmployeeWorked at Expedia Inc in Orlando, FL at the time of review.

What I like

I am male and received 3 months of paid paternity leave when we had our son!

What I dislike

Commission could be higher on certain products

Suggestions for improvement

More thorough training for new hires.


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

The company is diverse and cares for the employees. Challenging work and productive days.

5.0
Recommended
EmployeeWorked at Expedia Inc in Austin, TX at the time of review.

What I like

The company has many of the perks of any software company, but they care for the employees. Health and wellness is important. They have a wonderful holiday party. We touch peoples lives in the thing they love to do most - travel!

What I dislike

Too much of the leadership was pulled within. They do a great job at promoting, but they don't have as much experience as hiring external candidates.

Suggestions for improvement

Unlimited PTO is desired. Not having to log time in a tracking system would be nice.

Company Culture

culture is important

Support from management

culture is important

Challenging Work

multiple teams


Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Office / Work Environment

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Lots of great perks and benefits directly from company and perks from outside partners. Growth is challenging but doable

4.7
Recommended
EmployeeWorked at Expedia Inc in Orlando, FL at the time of review.

What I like

Being promoted after my dedication and hard work

What I dislike

Senior managers stuck in old ways and not very open to outside ideas

Suggestions for improvement

Better growth and routes to other departments if possible


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

working in the company is how to work as a family we are a team rich in vocation to serve our customers

4.9
Recommended
EmployeeWorked at Expedia in Seattle, WA at the time of review.

What I like

the company gives me and the team a pleasant climate and a flexible and recreational space to work in addition to food in variety, fruit juices and breakfast at my choice

What I dislike

I am not in disapproval with anything, both the service and the attention of the company is really excellent

Suggestions for improvement

in non-business hours the company keeps the office lights on I think it can improve a lot if you turn them off to save money

Company Culture

happy

Support from management

happy

Challenging Work

every sale made is a great satisfaction


Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Office / Work Environment

Job Security

Internal Communication

Gender Equality

Freedom to work independently

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