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Extended Stay America, Inc.:What's it like to work here?

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Extended Stay America, Inc.Extended Stay America, Inc.Extended Stay America, Inc.Watch video

Review averages

  • 18 employees say

    Excellent (2)
    11.111111111111%
    Good (2)
    11.111111111111%
    Satisfactory (3)
    16.666666666667%
    Subpar (11)
    61.111111111111%
    2.12
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Company summary

Who we are is all about you—about your comfort, about making your travel easier, about meeting the expectations of our savvy, self-sufficient, practical guests.

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In fact, Extended Stay America exists to provide people like you, who are building a better future for themselves and their families, with a place and a price that help them do that. We proudly serve all guests, from families looking for an affordable overnight getaway to government or military personnel on relocation, to business travelers who require temporary housing, to travel coordinators who need multi-location extended stay hotels with direct billing capabilities. No matter why you travel, an Extended Stay America suite has all you need to relax in comfort and convenience—without costing a fortune—for either a long-term or short stay.

Numbers

Employees

5,001-10,000 employees

Company info

Who we are

Products, services

We pride ourselves in providing our guests with clean, fresh and comfortable experiences that make their travels more enjoyable. From housekeepers and guest service representatives to maintenance engineers and night laundry associates, each team member plays an important role in our guest’s experience.

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Leading our frontline teams in our daily pursuit of providing comfortable, enjoyable and memorable stays for our guests is the responsibility of our Hotel Management. These roles include: District Managers, Multi-Unit/Single Property General Managers, Assistant General Managers and Team Leads.

Company outlook

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Working at Extended Stay America is unique and our culture is defined by a clear set of shared values. We believe that “our values make us special, and our behaviors make them real.”

These values guide how we work and interact with each other and our guests every single day.


Benefits

Full Time Benefits
  • Medical/Rx
  • Dental
  • Vision
  • Life / Accidental Death & Dismemberment (AD&D)
  • Disability – Long Term and Short
  • 401(k) with a match
  • Employee Assistant Program (EAP)
  • Flexible Spending Accounts (FSA)
  • Health Reimbursement Account (HRA)
  • Seven (7) Free ESA MyNights
  • Up to 30% Friends and Family Discount

Part Time Benefits

  • Aetna Vital Savings Program
  • Employee Assistance Program (EAP)
  • 401(k) Plan with a match
  • Vision Coverage
  • Seven (7) Free ESA MyNights
  • Up to 30% Friends and Family Discount
  • Employee Benefits
  • Employees at Extended Stay America enjoy a wealth of benefits, including:

Location


  • 11525 N. Community House Rd., Suite 100
    Charlotte, NC, 28277
    United States

For applicants

Videos

Why YOU Should Work at Extended Stay America
ESA 2.0 Slideshow Presentation

What we offer

What is special about working for us?

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In addition to serving our guests, we also support our associates by offering them unparalleled opportunities to grow professionally while working with some of the most talented professionals in the hospitality industry. As the largest hotel owner and operator in the U.S. and the leader in the mid-price extended stay hotel segment, we have a variety of job opportunities available at over 600 hotel sites located around the country, as well as our corporate headquarters located in Charlotte, NC.

How would we describe the company culture?

Our purpose and values

Extended Stay America exists to care for people who are building a better future for themselves and their families.

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What else should applicants know about us?

Extended Stay America is an Equal Employment Opportunity Employer. It is the policy of Extended Stay America to hire qualified applicants and treat Associates in all aspects of the employment relationship without regard to the following legally protected characteristics: race, color, religion, creed, sex, pregnancy (including childbirth and related medical conditions), age (as defined under applicable law), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing) or any other consideration protected by federal, state or local laws.


Application advice

Preferred application method

Reviews for Extended Stay America, Inc.

Reviews - What employees say

2.12 Employees say
0.00 Applicants say
  • 18.Oct 2017
  • Employee

Company Culture

If you did your job, they left you alone and seldom called to check up on you. Very little support & very little praise. Out of sight and no problems reported means you're on their good list.

Support from management

If you really needed something, you could call and generally get it. If you needed to borrow an employee for a day, I was generally told "no one is available" and we had to make do as best we could. If other hotels needed someone in HK, we generally were able to send someone to assist them. Helping others was almost always out of balance and seldom in our favor.

  • 13.Sep 2017
  • Employee

Teamwork

No

  • 30.Aug 2017
  • Employee

Stay away

1.11

Company Culture

The company doesn't care about u or ur well being

Support from management

What support? The manager can barely afford to buy an apartment

Teamwork

Some will actually help u others will back stab u

Freedom to work independently

Every little mistake u make is put under fire even if it wasn't ur fault

Internal Communication

What comunication? It's a free for all

Office / Work Environment

Ur working by ur self doing everything at all times so u are the enviorment


Review averages

  • 18 employees say

    Excellent (2)
    11.111111111111%
    Good (2)
    11.111111111111%
    Satisfactory (3)
    16.666666666667%
    Subpar (11)
    61.111111111111%
    2.12
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Extended Stay America, Inc.
2.11
19 reviews

Industry average (Restaurants/Hotels/Hospitality)
3.12
32,750 reviews

kununu average
3.19
2,275,000 reviews