I've been with Fairfield for several years. At first, the company was great. There has been a change in the executive management and now it is managed by intimidation.
Support from management
Fairfield owns and manages apartment communities. The executive management has lost touch with what it's like to be on-site.
The on-site teamwork is excellent. The upper management does not attempt to team build. It's more like a do what you are told mentality.
Freedom to work independently
Upper management is out of town, so you are pretty much on your own to achieve the goals that have been set.
Lots of emails and meetings!
Office / Work Environment
This is a customer service based business. That translates into a large amount of time spent taking care of the resident's needs, which is fine. The problem comes in when you don't have enough staff to ensure good customer service while getting the rest of your tasks accomplished.
They are fine with being eco-conscious as long as it doesn't cost any money.
As a salaried employee, you are expected to work long hours. This is a direct result of not having enough staff to handle customer service, so you are forced to take care of the administrative part of your job after the office closes. This creates 10 to 12 hour work days.
This work is very challenging. It is fast paced with lots of problem solving. You handle everything from budgets and expense control to employee and resident issues. The day goes by quickly and it is never boring.
Inclusive / Diverse
They are fine with everything except older employees.
Suggestions for improvement
- Upper management used to be supportive. Now they are managing by intimidation. Perhaps they should sign up for an episode of Under Cover Boss.
What I like about the company
They have good benefits and offer a fair amount of paid time off.
What I dislike about the company
The number of employees per property is too low to ensure excellent customer service along with getting the rest of the job done.