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3.00
  • Nov 24, 2015

Poor service to customers

company Family Christian Corporate Office
City Grand Rapids
Are you a Current or Former Employee? Former job since 2008
Position Others
Department Others

Company culture

Only gett support and verbal commendations from one of two supervisors and none from manager.

Support from Management

Time limit 3 minutes to servicing customers with complaints and concerns with little to no back-up from manager and one supervisor.

Teamwork

CSR's try to work together due to lack of support from management.

Level of Autonomy

Little to no say.

Communication

CSR's are often the last to know of upcoming changes and no input from CSR's about concerns.

Compare total score on kununu

This company in comparison to all other companies on kununu  based on 1,325,000 reviews

Family Christian Corporate Office
3.00
kununu average
3.18

This company in comparison to all other companies in its industry Other industries  based on 95,114 reviews

Family Christian Corporate Office
3.00
Average of Other industries
2.69

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