Suggestions for improvement

• Better training is needed. More parking. More personnel needed to ease call waits. Stats they use to rate you are more concerned about qty than quality. Speed of call is overemphasized

What I like about the company

Desirable schedule. Nice work environment. Casual dress. Some perks--free meals occasionally and snacks

What I dislike about the company

Too much training time is spent on background and needs to be more focused on actual computer work and job situations. Feels like most important info we need is rushed through

Job Security

Customer service is pretty stable. I hope so.

Work-Life Balance

Life happens and they don't seem to want it to at times. If you have a good relationship with your supervisor it may be a non issue.