Just another place to work. The talk is far better than the walk
Support from management
Non-existent. Management is always overriding UW decisions, and does not support the staff either internally in reviews and the like, or externally to customers.
Everyone actually on the floor does a good job to support each other and help out. Peer-to-peer, it's a great environment.
Freedom to work independently
Micromanagement has hit an all-time high, as they have introduced a new program called Enlighten to track every move like a manufacturing plant. It's widget counting, and their way or the highway.
Communication is just a miss. You find out more information from agents than you do your own management. They act as though they don't trust their own employees.
Heavy female management, workforce is more equal.
Attitude towards older colleagues
Many opportunities with tuition-assistance, CE courses, and learning you can take through the University of Farmers.
Overall compensation for your work
low pay, and despite being tasked with many sales and growth goals, there is no compensation for that.
Office / Work Environment
call-center set up. No privacy.
Plenty of PTO, and as long as you stand up for yourself, there's a good balance. If you don't, you'll get railroaded with requests to work more hours from home.
They just sold off their Independent Agency book, and with the constant changes in direction, feel very unsure about a stable future.
The work is relatively mundane, the hard part is constantly justifying basic decisions to an unsupportive management, and the agents have horrible attitudes and are hard to work with as a professional.
Suggestions for improvement
- Decide on a company direction and stick to it, trust the employees to do the job they were hired for, and support them when push comes to shove.
What I dislike about the company
It's one giant spoils system. Either you're well-liked and tow the line and you get promotions, above average ratings, and opportunities, or you're stuck for 20 years.