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first call resolution:What's it like to work here?

United States Industry Service and Support
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Review averages

  • 2 employees say

    Excellent (0)
    0%
    Good (1)
    50%
    Satisfactory (1)
    50%
    Subpar (0)
    0%
    3.11
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for first call resolution

Reviews - What employees say

3.11 Employees say
0.00 Applicants say
  • 11.Mar 2016
  • Employee

Company Culture

Diverse! No judgements. People from all walks work here and are appreciated for a job well done.

Support from management

Leadership team seems to really care. Open door policy.

Teamwork

Great support in helping our client's customers. If we don't have the answer, we will find it and it will be accurate.

Internal Communication

For the most part communication is great. If your lead doesn't have an answer for you they will do their best to get that information to you. Time off request, HR concerns, anything. Expectations of the client is constantly being brought up, surveys to obtain our opinions and suggestions are offered.

Office / Work Environment

You are provided with a work station. It's not the most comfortable but they do allow you to bring in your own ball or chair to use. A suggestion would be they provide monitor stands that allow the agent to sit or stand in a healthy position throughout the day.

Work-Life Balance

While meeting the needs of our clients is top priority, Fcr is diligent in understanding its employees do have lives and families outside of work. Things occur that just can't be helped. Fcr will do everything they can to help its employees meet those needs.

Job Security

Hey it's an outsource call center! While Fcr will do everything it can to keep valuable employees, sometimes a client will not need as many agents or it's needs will change. I personally have been laid off a couple of times for this reason, but Fcr did what they could to find me a new program to work on to keep me on their payroll. Unfortunately, it doesn't always work out that way.

Suggestions for improvement

  • Weekly pay rather than biweekly would be awesome! Monitor stands that allow agents to stand or sit at their work stations throughout the day would be helpful for our health.

What I like about the company

Working at Fcr is like being worth family. My leadership team and colleagues are wonderful.

What I dislike about the company

It's not really something I dislike as it's just the nature of the business; job security at Fcr is not guaranteed because it is an outsource center basing needs on what each client needs.

Company Culture
5.00
Support from management
4.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
4.00
Overall compensation for your work
4.00
Office / Work Environment
3.00
Environmental Friendliness
4.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
2.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
4.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Flex. working hours is offered Stock or equity options is offered Paid Parental Leave is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    first call resolution
  • City
    Grants Pass
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Others
  • Department
    Others

The following perks were offered to me

Employee events is offered
  • 29.Jan 2016
  • Employee

Support from management

Good luck getting them to be held accountable

Teamwork

Defend yourself at all times

Suggestions for improvement

  • Better company training

What I like about the company

Paid medical after 6 months. Paid time off. Nice enough. Profit sharing after 2 years

What I dislike about the company

Lack of opportunities. leadership isn't held accountable. They try to indoctrinate you into their culture. Constantly in your face. Center is run poorly because of poor leadership

Support from management
2.00
Teamwork
2.00
Gender Equality
2.00
Attitude towards older colleagues
3.00
Career Development
2.00
Overall compensation for your work
3.00
Office / Work Environment
2.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
3.00
Handicapped Accessibility
1.00
Workplace Safety
2.00
Challenging Work
2.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Paid time off is offered Life insurance is offered
  • Company
    first call resolution
  • City
    Grants Pass
  • Are you a Current or Former Employee?
    n/a
  • Position
    Others
  • Department
    IT

The following perks were offered to me

Employee discounts is offered Free Snacks/Drinks is offered

Other company profiles

Review averages

  • 2 employees say

    Excellent (0)
    0%
    Good (1)
    50%
    Satisfactory (1)
    50%
    Subpar (0)
    0%
    3.11
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

first call resolution
3.11
2 reviews

Industry average (Service and Support)
3.23
77,964 reviews

kununu average
3.30
2,660,000 reviews