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first call resolution:What's it like to work here?

United States Industry Service and Support
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Review averages

  • 6 employees say

    Excellent (2)
    33.333333333333%
    Good (1)
    16.666666666667%
    Satisfactory (2)
    33.333333333333%
    Subpar (1)
    16.666666666667%
    3.23
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Other company profiles

Reviews for first call resolution

Reviews - What employees say

3.23 Employees say
0.00 Applicants say
  • 05.Sep 2018
  • Employee

Suggestions for improvement

  • Just making everything wheelchair/walker accessible. Its an older building, so modifications arent easy, but should be explored.

What I like about the company

I feel very supported, and our company culture is amazing. There is room to grow, and I feel I could move higher in management if i chose. At this time, i feel good in a supervisor role, with the support and encouragement from upper management that i need.

What I dislike about the company

I feel there isnt enough concern for colleagues who are not fully able bodied. There could be some more work towrds making a safe and encouraging work environment for all.

Company Culture
5.00
Support from management
4.00
Teamwork
5.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
4.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
4.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00
  • Company
    First call resolution
  • City
    Coos Bay
  • Are you a Current or Former Employee?
    Current employee
  • Position
    C-Suite / Leadership

Suggestions for improvement

  • Stop taking points off of my rbecause I didn't go to the company picknik. I'm sorry... a

What I like about the company

We have fun dress up days. Opportunity for overtime.

What I dislike about the company

No performance incentive. Health insurance provider is expensive.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
4.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
4.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
4.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
4.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive / Diverse
5.00
  • Company
    first call resolution
  • City
    Grants Pass
  • Are you a Current or Former Employee?
    Current employee
  • Position
    C-Suite / Leadership
  • 23.Nov 2017
  • Employee

Suggestions for improvement

  • Don't be so greedy within the company. Bring back your core values. Along the way they have been lost.

What I like about the company

They used to have core values and the management was amazing. The big management was changed and colleagues weren't cared about any longer. I watched it all happen over a 2 year period.

What I dislike about the company

Only promotes their favorites into leadership positions. Most of the time doesn't even hold interviews for leadership/supervisor/program manager positions. They only post listings to make it look good and then hire their favorites.

Company Culture
1.00
Support from management
1.00
Teamwork
4.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
2.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
2.00
Company Image
1.00
Job Security
2.00
Handicapped Accessibility
1.00
Workplace Safety
4.00
Challenging Work
2.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Paid time off is offered
  • Company
    First call resolution
  • City
    Coos Bay
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

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Review averages

  • 6 employees say

    Excellent (2)
    33.333333333333%
    Good (1)
    16.666666666667%
    Satisfactory (2)
    33.333333333333%
    Subpar (1)
    16.666666666667%
    3.23
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

first call resolution
3.24
6 reviews

Industry average (Service and Support)
3.24
83,600 reviews

kununu average
3.32
2,904,000 reviews