Skip over menu?

first call resolution

United States Industry Service industry
first call resolutionfirst call resolutionfirst call resolution
This company does not provide any information.
Your company? Claim your profile now

Review averages

Other company profiles

Reviews for first call resolution

Reviews - What employees say

3.11 Employees say
0.00 Applicants say
  • 11.Mar 2016
  • Employee

Company culture

Diverse! No judgements. People from all walks work here and are appreciated for a job well done.

Support from Management

Leadership team seems to really care. Open door policy.


Great support in helping our client's customers. If we don't have the answer, we will find it and it will be accurate.


For the most part communication is great. If your lead doesn't have an answer for you they will do their best to get that information to you. Time off request, HR concerns, anything. Expectations of the client is constantly being brought up, surveys to obtain our opinions and suggestions are offered.

  • 29.Jan 2016
  • Employee

Support from Management

Good luck getting them to be held accountable


Defend yourself at all times

Suggestions for improvement

  • Better company training

I like about the employer

Paid medical after 6 months. Paid time off. Nice enough. Profit sharing after 2 years

I dislike about the employer

Lack of opportunities. leadership isn't held accountable. They try to indoctrinate you into their culture. Constantly in your face. Center is run poorly because of poor leadership

Review averages

kununu score comparisons

first call resolution
2 reviews

Industry average (Service industry)
30,922 reviews

kununu average
1,406,000 reviews