- first call resolution11.Mar 2016
Diverse! No judgements. People from all walks work here and are appreciated for a job well done.
Support from management
Leadership team seems to really care. Open door policy.
Great support in helping our client's customers. If we don't have the answer, we will find it and it will be accurate.
For the most part communication is great. If your lead doesn't have an answer for you they will do their best to get that information to you. Time off request, HR concerns, anything. Expectations of the client is constantly being brought up, surveys to obtain our opinions and suggestions are offered.