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First Call Resolution (Roseburg, OR / United States):What's it like to work here?

United States Industry Telecommunications
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First Call Resolution (Roseburg, OR / United States)First Call Resolution (Roseburg, OR / United States)First Call Resolution (Roseburg, OR / United States)
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Review averages

  • 2 employees say

    Excellent (1)
    50%
    Good (1)
    50%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    4.25
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for First Call Resolution (Roseburg, OR / United States)

Reviews - What employees say

4.25 Employees say
0.00 Applicants say
  • 14.Apr 2018
  • Employee

Suggestions for improvement

  • Its a great model but they need a better training

What I like about the company

Its like a big family that is always there in case someone falls.

What I dislike about the company

Lack of some training programs.

Company Culture
5.00
Support from management
2.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
2.00
Overall compensation for your work
4.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
2.00
Company Image
4.00
Job Security
3.00
Handicapped Accessibility
4.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered Stock or equity options is offered 401(k) is offered Desirable office location is offered Paid Parental Leave is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    First Call Resolution (Roseburg, OR / United States)
  • City
    Grants Pass
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Free (company provided) Meals is offered Health and wellness programs is offered Employee events is offered Free Snacks/Drinks is offered
  • 25.Nov 2015
  • Employee

Support from management

Management team is understanding to most situations. Employees are very involved with how the company is ran is aspect to making the job more fun or comfortable. All management team has an open door.

Teamwork

Tons of resources available. Co-workers always willing to help each other out, whether it be taking over a call or educating each other.

Office / Work Environment

Each year the company does a employee survey asking what they can do to make our jobs more comfortable. When all the surveys are complete, the management team and CEOs gather and discuss topics brought up by the employees and try to accommodate those requests to the best of their ability.

Work-Life Balance

Fcr is Very Family oriented. Program managers will do their best to meet your scheduling needs while balancing the needs of production. If you're experiencing personal issues, they are always more than willing to work with you whether you need time off or if you need a little gas money, even Christmas presents for your child.

Job Security

This is an outsource center. Sometimes a client will over hire or a need isn't currently present. But if you are committed and do your best, the program managers and site director will do their very best to find another program to place you on.

What I like about the company

Fcr is committed to their employees. They understand if employees are happy, the client is happy.

What I dislike about the company

There isn't really anything I can say that I don't like about Fcr. It's the best company I've ever worked for or been a part of.

Company Culture
5.00
Support from management
4.00
Teamwork
5.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
4.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
4.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered 401(k) is offered Desirable office location is offered Paid Parental Leave is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    First Call Resolution (Roseburg, OR / United States)
  • City
    Grants Pass
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Others
  • Department
    PR/communication

The following perks were offered to me

Health and wellness programs is offered Employee events is offered

Other company profiles

Review averages

  • 2 employees say

    Excellent (1)
    50%
    Good (1)
    50%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    4.25
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

First Call Resolution (Roseburg, OR / United States)
4.25
2 reviews

Industry average (Telecommunications)
3.23
30,620 reviews

kununu average
3.30
2,675,000 reviews