- First Call Resolution (Roseburg, OR / United States)25.Nov 2015
Support from Management
Management team is understanding to most situations. Employees are very involved with how the company is ran is aspect to making the job more fun or comfortable. All management team has an open door.
Tons of resources available. Co-workers always willing to help each other out, whether it be taking over a call or educating each other.
Each year the company does a employee survey asking what they can do to make our jobs more comfortable. When all the surveys are complete, the management team and CEOs gather and discuss topics brought up by the employees and try to accommodate those requests to the best of their ability.