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First Call Resolution:What's it like to work here?

United States Industry Service and Support
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Review averages

  • 1 employee says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (1)
    100%
    Subpar (0)
    0%
    2.19
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for First Call Resolution

Reviews - What employees say

2.19 Employees say
0.00 Applicants say
  • 01.Dec 2016
  • Employee

Company Culture

Lots of politicking, people holding grudges and playing favorites. Unqualified individuals being put into technical positions, and then leaving or being fired a few months later -- lots of revolving door positions.

Support from management

Management was uneven, ignored issues with certain employees and narrowed down on others for almost the exact same issues.

Teamwork

Coworkers were good, only reason the position was bearable for the time that is was, until that was broken up by management and the company losing accounts.

Freedom to work independently

HR was extremely untrustworthy, gossiped, shared internal information with friends outside of work. Highly unprofessional and nobody trusted confiding things with that department.

Internal Communication

Late information, incomplete information was commonplace. Customer review program was anti-employee entirely as there was no appealing a bad review even if the employee did literally everything correctly, because the way things were set up only thing the account cared about was what the customer reviewed at the end.

Overall compensation for your work

Had employees working with programming languages that should have been compensated much higher than they were for the effort put into it as well as the tasks handled.

Office / Work Environment

Temperature was usually too cold, air quality was poor -- extremely dusty, cat5 cables overhead never cleaned.

Company Image

Company image is one thing they are good at, which is due to the high turnover rate and desire to attract new people so often.

Job Security

Very little job security -- accounts come and go, and more often leave after not very long due to internal issues with this company as well as expectations from the client. Shuffled through multiple positions as were coworkers, whole teams broken up multiple times, almost no communication about this or forewarning except for favorite employees with the right connections in who to talk to, or upper management.

Challenging Work

At times the work was challenging and interesting, other times tedius -- decent balance.

Company Culture
1.00
Support from management
1.00
Teamwork
4.00
Freedom to work independently
1.00
Internal Communication
1.00
Attitude towards older colleagues
4.00
Career Development
2.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
1.00
Handicapped Accessibility
2.00
Workplace Safety
3.00
Challenging Work
3.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Parking is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    First Call Resolution
  • City
    Roseburg
  • Are you a Current or Former Employee?
    Former job since 2015
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Employee discounts is offered Employee events is offered

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Review averages

  • 1 employee says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (1)
    100%
    Subpar (0)
    0%
    2.19
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

First Call Resolution
2.19
1 review

Industry average (Service and Support)
3.24
78,298 reviews

kununu average
3.32
2,732,000 reviews