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Fiserv, Inc.:What's it like to work here?

United States Industry Accounting/Financial Services
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Review averages

  • 150 employees say

    Excellent (41)
    27.333333333333%
    Good (30)
    20%
    Satisfactory (42)
    28%
    Subpar (37)
    24.666666666667%
    2.94
  • 1 applicant says

    Excellent (1)
    100%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    4.80

Reviews for Fiserv, Inc.

Reviews - What employees say

2.94 Employees say
4.80 Applicants say

Company Culture

I feel great here.

Support from management

I feel great here.

Teamwork

This is the key to work well with others

Freedom to work independently

My coworkers

Internal Communication

I'm always friendly

Gender Equality

EEO friendly

Attitude towards older colleagues

This is unless your over 35, then you can't be fit for duty

Career Development

I want to become a leader!

Overall compensation for your work

Absolutely fair

Office / Work Environment

I am comfortable

Environmental Friendliness

This is something that the city cares about

Work-Life Balance

I want to retire from this job

Company Image

I have almost 4 years on

Job Security

I am confortable and able to care for my family

Handicapped Accessibility

This is handicap accessible

Workplace Safety

Always trying to be safe so i can keep my job!

Challenging Work

Nothing is too challenging for me in my job.

Inclusive / Diverse

A lot of different backgrounds here

Suggestions for improvement

  • I think that one thing that I would change is to make the community and residents more aware as to what we do for the town. I believe many people lack knowledge (Not necessarily in a negative way) and more people should see first person.

What I like about the company

The best positive experience was when I was sworn in by the mayor to work for the city and my family was at city hall to watch my ceremony. It was definitely a very good feeling like no other. There were also other people from the city showing support for me.

What I dislike about the company

There is nothing that I disapprove of. I feel like I have always been taken cared of in my personal opinion. I find everything positive about this work environment.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
4.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
1.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Fiserv
  • City
    Perth Amboy
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered Employee events is offered
  • 22.Oct 2018
  • Employee

Company Culture

The company has been going through an internal reorganization over the past 5+ years - including consolidating business structures, policies, procedures, flow of job descriptions, redefining internal reporting structures, determining who stays/who goes (i.e. are they really needed anymore within the new organizational structure) and even shutting down some locations (but keeping the data processing platform itself). However, one thing they are promoting is a "work from home" environment, which leaves less of a facility footprint for them and is great for staff. Unfortunately, there is NO longer any belonging to something element or teamwork promoted. No one feels part of any key thing - just a piece of the "machinery." The inter-personal relationships that were once there are now gone!

Support from management

This depends. If we're talking your immediate Manager? Then, I'd have to give it a 4-star because most of those people go out of their way to get to know all their subordinates (BTW, those subordinates may work all over the country, not just at their Manager's location) and most of the Managers do have weekly staff conference call meetings to stay on top of things. The problem is the next and even above that next level of Management that drops the ball sometimes for information.

Teamwork

Not promoted.

Freedom to work independently

One of the good things with the organizational flux right now is that procedures across the company are being defined for any designated job. Another plus, of course, is being able to work from home!

Internal Communication

This was lacking when I was there and I hear it is still lacking. If Fiserv could just define the "big picture" and channel that down through the ranks so that everyone could buy into the final goal, that would be awesome. It's a really great company, but it's in such a state of chaos. For now, it's just chaotic and no one seems to know what's really going on or if they'll even be reporting to the same person tomorrow - or...if they'll even have a job then.

Gender Equality

Although Fiserv is pretty good on this, I believe they still need to work just a bit on their salary distributions! I mean they really do pay well. Their annual reviews are through an online program. It's all mapped out. There are also salary ranges for each job description in the company. And, there is a designated raise percentage guideline provided each year - say 2.5% or 3%. Reviews are based on 3 levels - Highly Effective (mandatory of about 5-10%), Effective (the majority of staff) and Needs Improvement (a mandatory 5% of staff, whether you like it or not). The latter will be the 1st people out the doors whenever a layoff is dictated (which, unfortunately was either once a year or every other year). Key players get the most, of course. Effective range maybe/maybe not as much. Lower level - zip. Yet, it is a human body doing the reviews each year and that person just might be more inclined towards giving a male more than a female in the same position...or their existing salaries are based on years before and haven't been updated to current ranges.

Attitude towards older colleagues

Like, "Bye!" But then again, it's a tech company. They really need new blood to stay on the edge of things.

Career Development

They have (or, at least had) a program that helps pay for College courses for a degree. However, they may restrict that now to it being a course related to your job description. Like would an "elective" course you need for graduation, say on Religion, merit reimbursement? Or, say gymnastics? The reimbursement is actually a % based on your course grade. I do think they promote career development. For sure! It's just that they don't have a "normal" organizational structure anymore so I don't know what good that'll all do within Fiserv, but maybe...who knows? Plus, sometimes they just throw people into positions, even management anyway - like wherever they want you to be at whatever time. So, you just might be promoted to something due to your job skills,

Overall compensation for your work

It's fair and equal to alike businesses.

Office / Work Environment

Explained in more detail above. Most staff are remote.

Environmental Friendliness

Fiserv does care about many things outside of business, but I'm not sure this really applies to the company in general.

Work-Life Balance

Being able to work from home is a bonus for a work-life balance. Fiserv promotes this type of accommodation. However, since Fiserv is a Fortune 500 company with offices all over the country (and even globally), with time-zones involved, don't EVEN expect a 9-5 scenario. Expect to work beyond any given core schedule. Some people are paid for those additional time-frames. But, for some, it's just part of their job description.

Company Image

They are very prominent in the Financial Industry. They also have ads in various periodicals. I would say if you compared them - say from a Volkswagen to a Mercedes - they'd be the Mercedes!

Job Security

Zilch.

Handicapped Accessibility

Fiserv does everything to promote this functionality.

Workplace Safety

Really not an issue. I don't think you can get hurt sitting at a PC all day. Oh, but they also do make sure any office environment is safe to be in.

Challenging Work

OMG - it's VERY challenging. Be prepared to wear many hats, though. Also be prepared for high demands on your time. Don't expect applause about it as it's just considered a "given" at Fiserv.

Inclusive / Diverse

There is NO prejudice in this company that I ever encountered. I can't speak for people in different positions, different locations, but the company itself promotes diversity. I know that our location was a random mix of everything/everyone and no one blinked an eye about it! It just WAS!

Suggestions for improvement

  • Bring back the original Mantra, "The Client Comes First." And promote/live by it. I know for 25 years, at least, my office believed and lived by that motto and hard a hard time adjusting to them just being a Client and no more. We built relationships with clients. Relationships! Not just pushing more products down their throat so it was harder to leave Fiserv. Please bring that relationship with Clients back. Don't look at them as $$$.

What I like about the company

They have great benefits and you can work from home. Yay!!! This is actually a perfect company for Millennials or younger. Or, for anyone who already has advanced PC skills and wants to stay on the top-edge of banking technology! Such cool stuff coming out from them - like their Home Banking platforms, P2P transfers, tablet and phone programs, etc. Really exciting stuff.

What I dislike about the company

Don't look to Fiserv as a career move, wholesome employee interaction, job security or finding internal assistance for anything needed. Those days are gone.

Company Culture
2.00
Support from management
4.00
Teamwork
1.00
Freedom to work independently
3.00
Internal Communication
2.00
Gender Equality
3.00
Attitude towards older colleagues
1.00
Career Development
3.00
Overall compensation for your work
4.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
5.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Stock or equity options is offered 401(k) is offered Ability to work remotely is offered Tuition assistance is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Fiserv Solutions, LLC
  • City
    Brookfield
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Not specified
  • Department
    Administration

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered

Suggestions for improvement

  • Transportation when there is bad weather. I would also recommend making the cafeteria a little cleaner. The restrooms are sometimes cleaned during lunch or break times and with 500+ employees this makes it difficult as you may have to wait in line for the entire duration of your lunch, which then means you don't have enough time to eat.

What I like about the company

I love this company because they truly seem to care on a personal level. There are many opportunities for career advancement, and job security. They have employee events multiple times a year to help bring associates together and to show their appreciation. They often offer overtime and many benefits of working overtime by doing drawings for prizes, or by offering gift cards to each employee that helps work overtime when it is needed.

What I dislike about the company

Sometimes we have had bad weather, such as ice, snow, and flooding. In these cases they still require you to come to work, and if you aren't able to make it they give you attendance points and sometimes a write up. My friend wrecked her car trying to make it to work, even with proof, pictures and a police report she was fired.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered Stock or equity options is offered 401(k) is offered Ability to work remotely is offered Desirable office location is offered Tuition assistance is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    FISERV, Inc.
  • City
    Hickory
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Free (company provided) Meals is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered

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Review averages

  • 150 employees say

    Excellent (41)
    27.333333333333%
    Good (30)
    20%
    Satisfactory (42)
    28%
    Subpar (37)
    24.666666666667%
    2.94
  • 1 applicant says

    Excellent (1)
    100%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    4.80

kununu score comparisons

Fiserv, Inc.
2.95
151 reviews

Industry average (Accounting/Financial Services)
3.50
44,246 reviews

kununu average
3.38
3,350,000 reviews