The company has been going through an internal reorganization over the past 5+ years - including consolidating business structures, policies, procedures, flow of job descriptions, redefining internal reporting structures, determining who stays/who goes (i.e. are they really needed anymore within the new organizational structure) and even shutting down some locations (but keeping the data processing platform itself). However, one thing they are promoting is a "work from home" environment, which leaves less of a facility footprint for them and is great for staff. Unfortunately, there is NO longer any belonging to something element or teamwork promoted. No one feels part of any key thing - just a piece of the "machinery." The inter-personal relationships that were once there are now gone!
Support from management
This depends. If we're talking your immediate Manager? Then, I'd have to give it a 4-star because most of those people go out of their way to get to know all their subordinates (BTW, those subordinates may work all over the country, not just at their Manager's location) and most of the Managers do have weekly staff conference call meetings to stay on top of things. The problem is the next and even above that next level of Management that drops the ball sometimes for information.
Freedom to work independently
One of the good things with the organizational flux right now is that procedures across the company are being defined for any designated job. Another plus, of course, is being able to work from home!
This was lacking when I was there and I hear it is still lacking. If Fiserv could just define the "big picture" and channel that down through the ranks so that everyone could buy into the final goal, that would be awesome. It's a really great company, but it's in such a state of chaos. For now, it's just chaotic and no one seems to know what's really going on or if they'll even be reporting to the same person tomorrow - or...if they'll even have a job then.
Although Fiserv is pretty good on this, I believe they still need to work just a bit on their salary distributions! I mean they really do pay well. Their annual reviews are through an online program. It's all mapped out. There are also salary ranges for each job description in the company. And, there is a designated raise percentage guideline provided each year - say 2.5% or 3%. Reviews are based on 3 levels - Highly Effective (mandatory of about 5-10%), Effective (the majority of staff) and Needs Improvement (a mandatory 5% of staff, whether you like it or not). The latter will be the 1st people out the doors whenever a layoff is dictated (which, unfortunately was either once a year or every other year). Key players get the most, of course. Effective range maybe/maybe not as much. Lower level - zip. Yet, it is a human body doing the reviews each year and that person just might be more inclined towards giving a male more than a female in the same position...or their existing salaries are based on years before and haven't been updated to current ranges.
Attitude towards older colleagues
Like, "Bye!" But then again, it's a tech company. They really need new blood to stay on the edge of things.
They have (or, at least had) a program that helps pay for College courses for a degree. However, they may restrict that now to it being a course related to your job description. Like would an "elective" course you need for graduation, say on Religion, merit reimbursement? Or, say gymnastics? The reimbursement is actually a % based on your course grade. I do think they promote career development. For sure! It's just that they don't have a "normal" organizational structure anymore so I don't know what good that'll all do within Fiserv, but maybe...who knows? Plus, sometimes they just throw people into positions, even management anyway - like wherever they want you to be at whatever time. So, you just might be promoted to something due to your job skills,
Overall compensation for your work
It's fair and equal to alike businesses.
Office / Work Environment
Explained in more detail above. Most staff are remote.
Fiserv does care about many things outside of business, but I'm not sure this really applies to the company in general.
Being able to work from home is a bonus for a work-life balance. Fiserv promotes this type of accommodation. However, since Fiserv is a Fortune 500 company with offices all over the country (and even globally), with time-zones involved, don't EVEN expect a 9-5 scenario. Expect to work beyond any given core schedule. Some people are paid for those additional time-frames. But, for some, it's just part of their job description.
They are very prominent in the Financial Industry. They also have ads in various periodicals. I would say if you compared them - say from a Volkswagen to a Mercedes - they'd be the Mercedes!
Fiserv does everything to promote this functionality.
Really not an issue. I don't think you can get hurt sitting at a PC all day. Oh, but they also do make sure any office environment is safe to be in.
OMG - it's VERY challenging. Be prepared to wear many hats, though. Also be prepared for high demands on your time. Don't expect applause about it as it's just considered a "given" at Fiserv.
Inclusive / Diverse
There is NO prejudice in this company that I ever encountered. I can't speak for people in different positions, different locations, but the company itself promotes diversity. I know that our location was a random mix of everything/everyone and no one blinked an eye about it! It just WAS!
Suggestions for improvement
- Bring back the original Mantra, "The Client Comes First." And promote/live by it. I know for 25 years, at least, my office believed and lived by that motto and hard a hard time adjusting to them just being a Client and no more. We built relationships with clients. Relationships! Not just pushing more products down their throat so it was harder to leave Fiserv. Please bring that relationship with Clients back. Don't look at them as $$$.
What I like about the company
They have great benefits and you can work from home. Yay!!! This is actually a perfect company for Millennials or younger. Or, for anyone who already has advanced PC skills and wants to stay on the top-edge of banking technology! Such cool stuff coming out from them - like their Home Banking platforms, P2P transfers, tablet and phone programs, etc. Really exciting stuff.
What I dislike about the company
Don't look to Fiserv as a career move, wholesome employee interaction, job security or finding internal assistance for anything needed. Those days are gone.