- Flame Furnace Co12.Jan 2016
Overall compensation for your work
The salary is not that great for the amount of hours worked and dedication required. Senior techs are expected to be available over the phone after hours to help less experienced employees with no additional compensation. Service techs do get company work vans to take home, but have to help pay for the upkeep through payroll deductions. A pay cut was given for about a year when the company wasn't doing well. Employees are expected to maintain certifications or are threatened with pay cuts; however little training is offered.
Office / Work Environment
HVAC service techs must work six days a week, including Saturdays, most months of the year. Saturdays are ordinary working days in which in which all types of service calls are scheduled (not just emergencies). Hours are often long leaving little time for family and home. During slower months employees are sent home during the week when their hours approach 40 to avoid paying overtime on Saturday. Service techs are expected to sell service plans and make referrals for replacement furnaces and A/C's, and they are evaluated on their sales numbers. The rules for on - call and sales incentives constantly change. The company has 24 hour service, and employees on call are dispatched over a large area spanning several counties, sometimes getting slammed with calls with no backup. On - call employees have to work regular hours as well, often working every day for two weeks without a day off. Service techs spend a good portion of their day driving, as the service area is large. They are sent into unsafe neighborhoods that most other companies won't service. The company often requires service techs to work afternoons, as well as on-call, although the rules keep changing. By the way, this review comes from the wife of a service technician.