- Follett Higher Education Group, Inc.23.Jan 2018
The focus is strictly sales, little on customer service. Technically I wasn't even bookstore worker, I was a barista in the licensed Starbucks in the bookstore. The values of Starbucks are very different from Follett, but we were made to adhere to both.
Support from management
Zero support, only criticism. Not even constructive criticism. The Follett Starbucks I worked at was the highest grossing in the country, yet our needs were never met and our problems hardly listened to.