- Follett Higher Education Group, Inc.23.Jan 2018
The focus is strictly sales, little on customer service. Technically I wasn't even bookstore worker, I was a barista in the licensed Starbucks in the bookstore. The values of Starbucks are very different from Follett, but we were made to adhere to both.
Support from management
Zero support, only criticism. Not even constructive criticism. The Follett Starbucks I worked at was the highest grossing in the country, yet our needs were never met and our problems hardly listened to.
Teamwork was conditional in my store. Us baristas were a separate team from the retail bookstore workers. Our job was harder, more stressful, and required much more training. Yet we were paid the same and treated the same as the simpletons that sat in front a computer all day or stacked books on shelves. We were only "co-workers" and "teammates" when it involved the bookstore retail workers to get free drinks....
The manager at my store was one of those old low-key racist southern"good ol boys". He also treated the women in the work place drastically different from the men.
Attitude towards older colleagues
They paid a lot of attention to the older colleagues, but not in a good way. Just because someone is older does not necessarily mean they are wiser. Plenty of us younger workers were ignored as being ignorant and "no experienced enough to contribute".
Overall compensation for your work
Official Starbucks locations start at $9 per hour. This location for awhile was minimum wage, but only in the recent couple of years was brought up to $8.50. While yes we technically worked for the bookstore, we were Starbucks workers. Skilled workers with a much more difficult job that the retail workers.
Office / Work Environment
We were made to keep working even though we had inches deep of sewage flooding our back room and work space (where drinks are prepared!).
Constant rushes of student and faculty. Mesmerizing recipes, techniques, and health code protocol. But if you're a retail worker, all they need is for you to be a breathing body that knows how to type on a computer.
Suggestions for improvement
- Stop treating baristas/food service the same as the retail workers. It is disrespectful to the work we put in every day. It is not rocket science, but food service is a bit more complicated than working a retail job that is only busy a couple times a semester.
- CompanyFollett Higher Education Group, Inc.
- Are you a Current or Former Employee?Former employee