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Follett Higher Education Group, Inc.:What's it like to work here?

United States Industry Consumer Goods/Grocery/Retail
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Follett Higher Education Group, Inc.Follett Higher Education Group, Inc.Follett Higher Education Group, Inc.
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Review averages

  • 2 employees say

    Excellent (0)
    0%
    Good (1)
    50%
    Satisfactory (1)
    50%
    Subpar (0)
    0%
    3.05
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Follett Higher Education Group, Inc.

Reviews - What employees say

3.05 Employees say
0.00 Applicants say
  • 23.Jan 2018
  • Employee

Company Culture

The focus is strictly sales, little on customer service. Technically I wasn't even bookstore worker, I was a barista in the licensed Starbucks in the bookstore. The values of Starbucks are very different from Follett, but we were made to adhere to both.

Support from management

Zero support, only criticism. Not even constructive criticism. The Follett Starbucks I worked at was the highest grossing in the country, yet our needs were never met and our problems hardly listened to.

Teamwork

Teamwork was conditional in my store. Us baristas were a separate team from the retail bookstore workers. Our job was harder, more stressful, and required much more training. Yet we were paid the same and treated the same as the simpletons that sat in front a computer all day or stacked books on shelves. We were only "co-workers" and "teammates" when it involved the bookstore retail workers to get free drinks....

Gender Equality

The manager at my store was one of those old low-key racist southern"good ol boys". He also treated the women in the work place drastically different from the men.

Attitude towards older colleagues

They paid a lot of attention to the older colleagues, but not in a good way. Just because someone is older does not necessarily mean they are wiser. Plenty of us younger workers were ignored as being ignorant and "no experienced enough to contribute".

Overall compensation for your work

Official Starbucks locations start at $9 per hour. This location for awhile was minimum wage, but only in the recent couple of years was brought up to $8.50. While yes we technically worked for the bookstore, we were Starbucks workers. Skilled workers with a much more difficult job that the retail workers.

Office / Work Environment

uncooperative.

Workplace Safety

We were made to keep working even though we had inches deep of sewage flooding our back room and work space (where drinks are prepared!).

Challenging Work

Constant rushes of student and faculty. Mesmerizing recipes, techniques, and health code protocol. But if you're a retail worker, all they need is for you to be a breathing body that knows how to type on a computer.

Suggestions for improvement

  • Stop treating baristas/food service the same as the retail workers. It is disrespectful to the work we put in every day. It is not rocket science, but food service is a bit more complicated than working a retail job that is only busy a couple times a semester.
Company Culture
2.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
3.00
Internal Communication
2.00
Gender Equality
2.00
Attitude towards older colleagues
1.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Handicapped Accessibility
5.00
Workplace Safety
1.00
Challenging Work
4.00
Inclusive / Diverse
3.00
  • Company
    Follett Higher Education Group, Inc.
  • City
    Memphis
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Employee discounts is offered
  • 11.Dec 2015
  • Employee

Suggestions for improvement

  • Offer long term seasonal employees a chance at permanent positions

What I like about the company

Excellent support from management when dealing with difficult customers

What I dislike about the company

Temporary seasonal for 3 years never offered permanent employment

Company Culture
3.00
Support from management
5.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall compensation for your work
2.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
4.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
3.00
Challenging Work
3.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Desirable office location is offered Paid time off is offered Relocation allowance is offered
  • Company
    Follett Higher Education Group, Inc.
  • City
    Memphis
  • Are you a Current or Former Employee?
    Former job since 2011
  • Position
    Others
  • Department
    Others

The following perks were offered to me

On site cafeteria is offered Employee discounts is offered Free Snacks/Drinks is offered

Other company profiles

Review averages

  • 2 employees say

    Excellent (0)
    0%
    Good (1)
    50%
    Satisfactory (1)
    50%
    Subpar (0)
    0%
    3.05
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Follett Higher Education Group, Inc.
3.05
2 reviews

Industry average (Consumer Goods/Grocery/Retail)
3.17
114,573 reviews

kununu average
3.30
2,670,000 reviews