- Frontier Communications27.Jun 2017
The office culture is unpleasant because policy states you are pitted against coworkers in competition for sales. Also you are required to complete customer calls beginning to end within 8.5 minutes, If you don't you will be disciplined and threatened with termination.
Suggestions for improvement
- Understand that while time is quite important so are the customers. Goaling to start and complete calls with in 8.5 minutes on some calls is fine. BUT when a customer calls in to complain or get new service it is not possible to do a 8.5 minute call.