- Frontier Communications19.Jan 2017
Poor, Management sets the CSR'S up to be competitive against each other. Instead of working together, they are pitted against one another.
Support from Management
There are often many times when there is no management on the floor to assist when needed because many managers will take lunch at the same time, or go out to the parking lot to smoke for extended periods of time. When they are on the floor they act as if you are disturbing them when you try to ask for assistance.