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Frontier Communications:What's it like to work here?

United States Industry Internet/multi-media
Frontier CommunicationsFrontier CommunicationsFrontier Communications
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Review averages

  • 7 employees say

    Excellent (3)
    42.857142857143%
    Good (1)
    14.285714285714%
    Satisfactory (0)
    0%
    Subpar (3)
    42.857142857143%
    2.80
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Other company profiles

Reviews for Frontier Communications

Reviews - What employees say

2.80 Employees say
0.00 Applicants say
  • 11.May 2017
  • Employee
Company culture
4.00
Support from Management
4.00
Teamwork
4.00
Level of Autonomy
4.00
Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall Compensation for your work
4.00
Office/Work Environment
4.00
Eco-consciousness
3.00
Work-Life Balance
5.00
Company Image
4.00
Job security
4.00
Handicap Accessibility
5.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive/Diverse
4.00
  • 19.Jan 2017
  • Employee

Company culture

Poor, Management sets the CSR'S up to be competitive against each other. Instead of working together, they are pitted against one another.

Support from Management

There are often many times when there is no management on the floor to assist when needed because many managers will take lunch at the same time, or go out to the parking lot to smoke for extended periods of time. When they are on the floor they act as if you are disturbing them when you try to ask for assistance.

  • 09.Dec 2016
  • Employee

Company culture

Poor at best. This company sets an atmosphere of unnecessary competition between it's employees. which tends to elevate the stress levels of the employees greatly.

Support from Management

often times all supervisors would leave the floor for meeting and leave one or two leads on the floor to attempt to assist between 15 to 300 Reps. This was difficult at best. Often reps. would have to ask a customer if they could return a call as soon as a lead was available to assist. Unfortunately most of the time we had to get approval to go into outbound mode so we could return call, and frequently approval was not granted which would leave a customer upset and have to make a return call, often waiting 10 to 45 minutes in the que.


Review averages

  • 7 employees say

    Excellent (3)
    42.857142857143%
    Good (1)
    14.285714285714%
    Satisfactory (0)
    0%
    Subpar (3)
    42.857142857143%
    2.80
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Frontier Communications
2.80
7 reviews

Industry average (Internet/multi-media)
3.80
38,355 reviews

kununu average
3.12
1,593,000 reviews