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Frontier Communications:What's it like to work here?

United States Industry Internet/multi-media
Frontier CommunicationsFrontier CommunicationsFrontier Communications
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Review averages

  • 8 employees say

    Excellent (3)
    37.5%
    Good (1)
    12.5%
    Satisfactory (0)
    0%
    Subpar (4)
    50%
    2.64
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Other company profiles

Reviews for Frontier Communications

Reviews - What employees say

2.64 Employees say
0.00 Applicants say
  • 27.Jun 2017
  • Employee

Company culture

The office culture is unpleasant because policy states you are pitted against coworkers in competition for sales. Also you are required to complete customer calls beginning to end within 8.5 minutes, If you don't you will be disciplined and threatened with termination.

Suggestions for improvement

  • Understand that while time is quite important so are the customers. Goaling to start and complete calls with in 8.5 minutes on some calls is fine. BUT when a customer calls in to complain or get new service it is not possible to do a 8.5 minute call.
  • 11.May 2017
  • Employee
Company culture
4.00
Support from Management
4.00
Teamwork
4.00
Level of Autonomy
4.00
Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall Compensation for your work
4.00
Office/Work Environment
4.00
Eco-consciousness
3.00
Work-Life Balance
5.00
Company Image
4.00
Job security
4.00
Handicap Accessibility
5.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive/Diverse
4.00
  • 19.Jan 2017
  • Employee

Company culture

Poor, Management sets the CSR'S up to be competitive against each other. Instead of working together, they are pitted against one another.

Support from Management

There are often many times when there is no management on the floor to assist when needed because many managers will take lunch at the same time, or go out to the parking lot to smoke for extended periods of time. When they are on the floor they act as if you are disturbing them when you try to ask for assistance.


Review averages

  • 8 employees say

    Excellent (3)
    37.5%
    Good (1)
    12.5%
    Satisfactory (0)
    0%
    Subpar (4)
    50%
    2.64
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Frontier Communications
2.64
8 reviews

Industry average (Internet/multi-media)
3.80
39,728 reviews

kununu average
3.13
1,673,000 reviews