- Frontier Communications09.Dec 2016
Poor at best. This company sets an atmosphere of unnecessary competition between it's employees. which tends to elevate the stress levels of the employees greatly.
Support from Management
often times all supervisors would leave the floor for meeting and leave one or two leads on the floor to attempt to assist between 15 to 300 Reps. This was difficult at best. Often reps. would have to ask a customer if they could return a call as soon as a lead was available to assist. Unfortunately most of the time we had to get approval to go into outbound mode so we could return call, and frequently approval was not granted which would leave a customer upset and have to make a return call, often waiting 10 to 45 minutes in the que.