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GC Services:What's it like to work here?

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Review averages

  • 73 employees say

    Excellent (20)
    27.397260273973%
    Good (10)
    13.698630136986%
    Satisfactory (19)
    26.027397260274%
    Subpar (24)
    32.876712328767%
    2.80
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Other company profiles

Reviews for GC Services

Reviews - What employees say

2.80 Employees say
0.00 Applicants say

Company Culture

Management speaks daily of being "Above the Line" but is only words and nothing more. When the GM cam conjugate a complete sentence he is only regurgitating what he read and expects it to become culture.

Support from management

Upper management, none. Unless you went to the same college, engage in outside work activities, date or family to upper management you are on your own.

Teamwork

At the unit manager very good! Senior managers depends on who you are assigned 40% are good, the other 60% are self serving and lazy. Worse at the Collection manager position with only 2 good managers. The PM and GM are mentally absent and only looking to line his and her pockets.

Freedom to work independently

Gc is "old school" and suppresses thinking outside the box. Their belief in the "trust the process" mentally is making GC a relic in the industry and resulting in losing large and profitable clients.

Internal Communication

Outside a very select few no one knows what is really going on. Decisions are made at the last minute with very little forethought and poor execution. Constant changes to give the illusion things are being done but continually results in recycling previously failed initiatives.

Gender Equality

Again government contracts dictate and ensure equity. Many positions have been filled based on merit of checking a demographic box regardless of tenure, talent and ability.

Attitude towards older colleagues

Often seen as disposable and not keeping up, even though the tenured management are the pace setters of the office.

Career Development

Non existant. The MT program is a joke, poorly developed, executed and lacks commitment to training and developing people.

Overall compensation for your work

Previous bonus potential, yes! Salary for the position and tenure, a resounding NO! Unless you are an executive you are paid well below the industry standards and local wage tables.

Office / Work Environment

Ehhh, at the employee level great! Least responsibility and sweet perks of flexible scheduling based on performance, bonuses and contest. Managers are left out in the cold even when handing out recognition and opportunity to advance or get decent annual increase (which rarely covers the annual health insurance increase)

Environmental Friendliness

Relativity clean and modern facilities, at least in Knoxville. Other offices in other cities no so much.

Work-Life Balance

Employees work 40 hours, pretty easy work and good bonus potential. Managers are required to 45 to 50 minimum and spread thin doing administrative tasks.

Company Image

Poor in the communities inwhich they operate as an employer and within the industry.

Job Security

Unless you are in "the clique" or family to a senior executive there is no job security.

Handicapped Accessibility

Complaint

Workplace Safety

Compliant

Challenging Work

The student loan work as well as the first party client is straight forward and very repetitive.

Inclusive / Diverse

On the Student Loan contracts GC does not have a choice has they are very heavily regulated and audited.

Suggestions for improvement

  • The future for the student loan clients is all but dead so it could very well take care of itself. GC was not renewed for the next contract. Sadly this gives upper management an out but ultimately GC and it's lack of leadership have the client reasons not to select the organization. Get an operating system and IT platform within the last 10 years at least! Ditch the old antiquated DOS based system ducking the life out of your employees.

What I like about the company

The line level employees and managers for the most part are hard working people and are generally great to work beside.

The bonuses were great, although you earned them!

What I dislike about the company

Empty promises, The constant lack of communication and conflicting priorities. Upper management routinely makes decisions based on their casual observations and personal feelings without remotely being of the knowledge of day to day operations.

Cliques and nepotism run deep, very deep.

Company Culture
1.00
Support from management
1.00
Teamwork
3.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
2.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
3.00
Environmental Friendliness
4.00
Work-Life Balance
4.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
2.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Tuition assistance is offered 401(k) Match is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    gc services
  • City
    Knoxville
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

Support from management

None

Teamwork

Too many silo's

Internal Communication

Kept in the dark most of the time

Career Development

None, unless you are one of the chossen ones.

Overall compensation for your work

Well below average

Environmental Friendliness

They recycle

Work-Life Balance

They try

Company Image

It's a collection agency.

Challenging Work

The only challenge was trying to guess what stupid idea management was going to have next.

Suggestions for improvement

  • Get rid of all the old managers and get some new ideas.

What I like about the company

Easy work

What I dislike about the company

Everything

Company Culture
2.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
2.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
2.00
Company Image
1.00
Job Security
3.00
Handicapped Accessibility
2.00
Workplace Safety
3.00
Challenging Work
1.00
Inclusive / Diverse
2.00

The following benefits were offered to me

401(k) is offered
  • Company
    GC Services
  • City
    Houston
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

Suggestions for improvement

  • team support activities,games,recognition leader boards

What I like about the company

positive the managers are available for any questions or concerns that the client may have concerns for when escalated or upset. co workers are available to help me navigate to different screens to assist the customer for questions about their account.

What I dislike about the company

no paid time off, no pay differential, no 401 k, pay raise after 1 yr,n

Company Culture
3.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
3.00
Overall compensation for your work
3.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
3.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
1.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Flex. working hours is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    gc services
  • City
    Bethany
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered

Review averages

  • 73 employees say

    Excellent (20)
    27.397260273973%
    Good (10)
    13.698630136986%
    Satisfactory (19)
    26.027397260274%
    Subpar (24)
    32.876712328767%
    2.80
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

GC Services
2.80
73 reviews

Industry average (Consulting)
3.73
91,999 reviews

kununu average
3.32
2,915,000 reviews