Unique and very concerned with client and employee satisfaction, especially among the old guard.
Support from management
Corporate decision-making on metrics and goals is completely divorced from reality, and has zero transparency as to how the goals are arrived at.
Generally good, some inter-departmental rivalries and squabbling.
Freedom to work independently
Spent about 95% of my time working solo after first two or three weeks.
I had no fewer than four sources of 'official' directives, which could and often did conflict. Work-affecting information was disseminated slowly or not at all, often requiring us to reach upwards for explanations.
Completely self-guided, very little to no opportunities for advancement unless you do all the footwork. Barely better than being an external applicant.
Overall compensation for your work
Competitive for retail, but completely unacceptable if you consider yourself an actual IT professional.
Office / Work Environment
Position was work-from-home
Better than most, but it's still retail and rotating schedules. Time off and leave is very accommodating.
I was, until they opted to go with outsourcing. Serious corporate doublethink on how they brand themselves and how they actually behave, and the propoganda is also aimed internally to the employees.
My position was 'completely safe' and there were 'no plans to cut positions' until the day they cut 90% of my coworkers.
60% of the work is answering the same three or four questions. 30% is manually filling out notes in triplicate. The last 10% is actually interesting.
Suggestions for improvement
- They need to stop trying to be all things to all people, and making promises to clients that cannot reasonably be fulfilled. Stopping and letting their business model breathe for more than three or four months on the run would also be helpful.
What I like about the company
Great culture, many of the people there genuinely care and are concerned about doing the best that they can for everyone they work for.
What I dislike about the company
The company is in a dying and changing market, run by a corporate head that's primarily concerned with sales over service. Leadership above your direct superior tends to have the organization of weasels on a sugar high.