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Global Contact Services:What's it like to work here?

United States Industry Transportation and Logistics
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Review averages

  • 3 employees say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (1)
    33.333333333333%
    Subpar (2)
    66.666666666667%
    1.55
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Global Contact Services

Reviews - What employees say

1.55 Employees say
0.00 Applicants say
  • 08.Dec 2016
  • Employee

Company Culture

Diverse

Company Culture
3.00
Support from management
2.00
Teamwork
2.00
Freedom to work independently
2.00
Internal Communication
1.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
2.00
Overall compensation for your work
2.00
Office / Work Environment
2.00
Environmental Friendliness
2.00
Company Image
2.00
Job Security
1.00
Handicapped Accessibility
3.00
Workplace Safety
1.00
Challenging Work
3.00

The following benefits were offered to me

Life insurance is offered
  • Company
    Global Contact Services
  • City
    Long Island City
  • Are you a Current or Former Employee?
    Former job since 2013
  • Position
    Employee
  • Department
    Paramedic services

The following perks were offered to me

On site cafeteria is offered
  • 20.Jan 2016
  • Employee

Company Culture

There is no positive feedback ever given.

Support from management

Supervisors are not intelligent you may get a different answer everyday. There aren't enough workstations . Agents constantly cuss each other out daily for one. Management never gets involved. You can get written up for being 1 minute late. Supervisors don't have to be. There are no raises given. There is very little professionalism. Agents who have worked for many years are passed over for promotional opportunities in favor of relatives of management.

Teamwork

Agents are discouraged from helping one another. There is an unorganized union in place with no contract and no one seems to know what is going on. Morale is very low with so many people being fired or resigning on a regular basis. Team meetings are rare.

Freedom to work independently

Agents are clearly given favorable treatment some are allowed to read and sleep. Supervisors listen to music and text in their workstation.

Internal Communication

All agents are forced to take travel planning and travel service calls. We are rarely given feedback.

Gender Equality

Workforce is mostly women and most of the men there are supervisors.

Attitude towards older colleagues

Agents with the most experience are not appreciated and can be fired without warning.

Career Development

Promotions are clearly given to the clueless suck ups.

Overall compensation for your work

Duo trained agents are tremendously underpaid for the value being given.

Office / Work Environment

Very noisy sometimes overcrowded. Computers run Windows XP and some take over 10 minutes to load. It is extremely hot in summer and extremely cold throughout the rest of the year.

Environmental Friendliness

Upper management is from North Carolina and doesn't even attend negotiations with union.

Work-Life Balance

There is constant pressure from supervisors to work on your day off and stay later. If you like to work long hours this job is for you. You get 2 weeks vacation after working 3 years.

Company Image

Supervisors have attitudes when you ask for help. They wear crocs, jeans with holes, sunglasses and hats.

Job Security

Turnover is high. Every 2 or 3 weeks there is a new training class of 20 or more.

Handicapped Accessibility

There are 2 older slower elevators. The other is newer and express for 7th and 8th floor and is either overcrowded or not in service.

Workplace Safety

Due to prior incidents there are now armed security guards.

Challenging Work

Every 2 weeks there is a paycheck.

Inclusive / Diverse

Company has fired Russian and Chinese speaking agents in favor of using a language option on your phone to help translate. This is not very effective because it increases your call time.

Suggestions for improvement

  • Supervisors need to take their own work seriously so that they can be shown respect by newer agents.

What I like about the company

Some coworkers were nice.

What I dislike about the company

Management is unprofessional doesn't promote their best. Overcrowded, noisy, cold computers slow. Coworkers argue a lot over seats.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Global Contact Services
  • City
    Long Island City
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Others

The following perks were offered to me

Free (company provided) Meals is offered
  • 30.Nov 2015
  • Employee

Suggestions for improvement

  • Whole company needs to be revamped, starting with salaries and management.
  • Union needed for job security. Too easily fired and written up which delays or voids annual raises.

What I like about the company

I met some wonderful people while working there.

What I dislike about the company

The company rules kept changing, rules enforced for some while others did what they wanted. Workplace conditions were "horrible" not enough computers to many people. Pay too low, raises never gotten. Bedbugs!

Company Culture
2.00
Teamwork
2.00
Freedom to work independently
2.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
1.00
Challenging Work
4.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Healthcare (including vision and dental) is offered
  • Company
    Global Contact Services
  • City
    Long Island City
  • Are you a Current or Former Employee?
    Former job since 2014
  • Position
    Others
  • Department
    Others

Other company profiles

Review averages

  • 3 employees say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (1)
    33.333333333333%
    Subpar (2)
    66.666666666667%
    1.55
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Global Contact Services
1.55
3 reviews

Industry average (Transportation and Logistics)
3.02
57,447 reviews

kununu average
3.30
2,660,000 reviews