- Gohealth, LLC05.Apr 2018
Relaxed attire, and not much micro-managing but not much room for advancement and pay structure can be easily manipulated in their favor. Lots of restruscturing, so muat be adaptable to various management styles
Support from management
It really depends on your team lead, and your relationship with them. Some supervisors will guess at a solution and give misinformation, so be careful, when in doubt just ask the most knowledgable team lead.
If you get placed on a good campaign with good earning potential and a team lead who is knowledgable and willing to help, you will enjoy the team work and benefit from the additional peer motivation. My Supervisor was excellent!
Freedom to work independently
You are taking inbound calls at your desk all day, and can set up call backs as needed. you are solely responsible for managing your time, sales, and info given about healthcare plans.
Attitude towards older colleagues
This company hires who ever passes the background check, with the skills needed, and awesome presentation skills. My co workers ages ranged from 23-65+
You get sponsored to get licenses for health and possibly life too and in multiple states. Sales and product training is useful. If nothing else you get valuable tools asca profession you can be successful at elsewhere if you desire to. If you get the chance to get your life license through GoHealth, take full advantage of it, because if you go to other companies after here they will require that. Not many companies only use many health licenses without having your life license like Go Health does.
Overall compensation for your work
The commission is capped on most campaigns and even if you hit that cap, this position is grossly underpaid in my opinion. Most people start at fourteen dollars per hour plus commissions. The pay structure during open enrollment is significantly higher than throughout the rest of the year.
Also there are major contests to win 60 inch tvs, playstations, and other fun electronics. Some Ancillary products could potentially create more earnings as well.
Office / Work Environment
The Chicago location for sales agents is tight but functional. Its not as nice as when we were at the Merchandise Mart. Its either way too hot or way too cold in the building. Bathrooms can sometimes get very dirty. The kitchenett is large and there is a snack station on the premises for a quick lunch since lunch is only 30 minutes.
On the phones all day, and computer systems track your logged time to aid in hourly pay, so its helpful the systems dont typically fail but if they do report it quickly.
Its a call center and seemingly with a lot of young or imature people, so it can feel like a big dramatic, rumor mill high school! For every ignorant person there, you can find 2 more people who are very friendly, and aid in a positive work environment.
Open Enrollment is when you will make the bulk of your money during the year or time of your contract. So overtime is expected and shifts can start as early as 7am or as late as 2pm depending on your campaign. All campaigns are open on weekends so its possible you could get a weekend shift starting late afternoon. Sundays are very relaxed work days and not too bad. Have reliable daycare set up if needed. Many agents will work from open to close the whole open enrollment period to get more sells and overtime. Its a temporary sacrifice.
This is a sales position as a health agent which is mostly for open enrollment season. 100's of agents hired and then let go after open enrollment. If you make a good impression you likely will be asked to return for the next season. Depending on when you are hired, a contract can last anywhere from 3-8 months. My last contract was from Aug-Feb.
There is an elevator. the building has 3 floors. You can access it right in front of the doors next to the elevator. there is also a freight elevator if there is an issue with the main one. Please take note the main elevator is small and slow.
Have to use badges to access building and each floor. Security guards always on duty and actively patrols building. I feel safe there.
Typical call center, except calls last longer and there is a specific process taken for enrollments. You may feel extremely tired by the end of the day.
Inclusive / Diverse
Very diverse, some locations are mostly minorities and woman. Upper management, not so much
Suggestions for improvement
- Higher pay scale during the year besides when open enrollment begins. higher hourly pay for returning agents as incentive to come back.
What I like about the company
Its a low risk way of beginning your career in insurance. You dont pay for leads or e&o insurance and the company will sponsor your licensing! You get an hourly pay so its not commission only. Great for if you just need a job and want to gain experience and knowledge in this profession.
What I dislike about the company
low pay, annual lay off, not offering life licenses to agents as much as in the past. Location is cramped and people they hire may pass a background check but are a bit unprofessional, so it makes the building feel even smaller. No real room for advancement and not much promotion from within to other departments like IT, HR, Licensing, Etc.
The following benefits were offered to me
- CompanyGohealth, LLC
- Are you a Current or Former Employee?Former employee