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Golden Customer Care:What's it like to work here?

United States Industry Telecommunications
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Review averages

  • 4 employees say

    Excellent (3)
    75%
    Good (1)
    25%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    4.50
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Golden Customer Care

Reviews - What employees say

4.50 Employees say
0.00 Applicants say

Company Culture

The culture here is one of respect and fun. We all do what we can to help each other and get work done, but also laugh with each other and make it fun.

Teamwork

They have an open door policy and are very open about issues.

Freedom to work independently

We are given license to do what we need to in order to assist the customer, save certain circumstances and promises.

Internal Communication

There are emails and announcements made in the team huddles to communicate any changes/updates, and also let us know when there are birthdays, promotions, anniversaries, and kudos calls for others.

Gender Equality

They work with expecting mothers and they are able to come back after having their baby.

Attitude towards older colleagues

Its a matter of competency, not age, that they look at for any promotions.

Office / Work Environment

They have a continental breakfast for their employees on Monday, a lunch on Fridays, and snacks they keep stocked so their employees can have food on their stomachs and focus on work.

Work-Life Balance

We work our schedules and don't have to sign up for overtime if we don't want to and don't miss our shifts. They also have get-togethers outside of work with coworkers, like a pool party this last summer and the holiday parties.

Challenging Work

The work in and of itself isn't terribly difficult. There will be some calls that frustrate you in trying to solve the problem, but for the most part it's routine work.

Inclusive / Diverse

So many unique people!

Suggestions for improvement

  • They implement feedback we give them on improvement, so this isn't really an issue.

What I like about the company

This has been hands-down the best place I've ever worked. The people are friendly and help if you need it, the bosses care about the employees and ask for and implement feedback given, and the people who call in are nice for the most part. The supervisors will help any way they can and understand the frustrations on the calls and make sure you have the resources you need to do your job.

What I dislike about the company

I have not yet found anything about this company I disapprove of, and I've been there almost a year.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
3.00
Work-Life Balance
4.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
4.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered 401(k) is offered Paid Parental Leave is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Golden Customer Care
  • City
    Midvalley
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Free (company provided) Meals is offered Employee discounts is offered Employee events is offered Fitness center on site is offered Free Snacks/Drinks is offered

Company Culture

Team leaders were very helpful and the work was simple

Suggestions for improvement

  • When new information comes I would like to be in a meeting before the shift.

What I like about the company

They always have a catered meal once a month to celebrate birthdays.

What I dislike about the company

The way the sales team handles customers and promises things to them that can't be promised.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
4.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
4.00
Environmental Friendliness
3.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered 401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Golden Customer care
  • City
    South Salt Lake
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Free (company provided) Meals is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered Fitness center on site is offered Free Snacks/Drinks is offered

Suggestions for improvement

  • I literally dont think there is anything I would change it was almost a perfect environment that anyone who desires to work in that field would want

What I like about the company

The company was different from any other call center environment. You were allowed to wear more variety of casual clothes with a decent dress code. You could eat at your desk. They catered their employees daily with snacks, beverages & sometimes meals. Great ammenities on sight for break time. Compensation was suitable for the work done. Great environment with happy people because of how they go above and beyond to take care of their employees and it showed. It was close to public transportation for anyone who needed it. Onsight parking for all employees. Fitness center on sight. Great incentives for achieving goals. Employee discounts for many companies outside of work. The people in charge and supervising the floor were people with great leadership skills. Advancement opportunities were always available. I loved working at this company it was unlike any other place I've worked.

What I dislike about the company

Just needed more available parking for employees

Company Culture
5.00
Support from management
5.00
Teamwork
4.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
4.00
Work-Life Balance
5.00
Company Image
4.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered Stock or equity options is offered Ability to work remotely is offered Desirable office location is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Golden Customer Care
  • City
    Salt Lake City
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Free (company provided) Meals is offered Health and wellness programs is offered Employee discounts is offered Vehicle allowance is offered Employee events is offered Fitness center on site is offered Free Snacks/Drinks is offered

Other company profiles

Review averages

  • 4 employees say

    Excellent (3)
    75%
    Good (1)
    25%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    4.50
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Golden Customer Care
4.50
4 reviews

Industry average (Telecommunications)
3.34
41,600 reviews

kununu average
3.38
3,571,000 reviews