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Review averages

  • 501 employees say

    Excellent (149)
    29.740518962076%
    Good (94)
    18.7624750499%
    Satisfactory (120)
    23.952095808383%
    Subpar (138)
    27.544910179641%
    2.98
  • 6 applicants say

    Excellent (3)
    50%
    Good (1)
    16.666666666667%
    Satisfactory (1)
    16.666666666667%
    Subpar (1)
    16.666666666667%
    3.36

Reviews for Goodwill

Reviews - What employees say

2.98 Employees say
3.36 Applicants say
  • 10.May 2018
  • Employee

Company Culture

The word Goodwill outside and inside of the company is not all about them. They do give people work if they have a disability, but if the disability is not physical they don't believe you.

Support from management

Someone will constantly have a problem with Junior management, but if you go to a Store manager you can't even get help from them about a problem.

Teamwork

They have no idea what the word teamwork even means. They allow people to go about doing their jobs without assisting with the people who actually need help.

Freedom to work independently

They will always be looking over your shoulder. They don't trust you to do your job correctly.

Internal Communication

If there is a complaint about a manager you have to physically go up to headquarters and speak with someone in Human Resources.

Gender Equality

Guys do guys work and women to women work.

Attitude towards older colleagues

If you have had the job for over 5 years then you definitely get respect for when you work there.

Career Development

They do allow you to go on to being a manager.

Overall compensation for your work

At first, the compensation was wonderful. Now, half or more than half of their rewards have simply left the company. The healthcare is a lot worse than Obamacare. Their sick and vacation time is terrible.

Office / Work Environment

Bundle up, you will always be cold if you work in one of their environments.

Environmental Friendliness

They recycle everything. Donated items and non-donated items.

Work-Life Balance

They give you a work schedule, of course. If you want time off for a weekend you practically have to pull tooth and nail just in order to have that weekend off.

Company Image

For all the years that I have worked for this company. I have never been proud to be apart of the company.

Job Security

They definitely allow you to keep and have your job. If a manager doesn't like you then that's another story.

Handicapped Accessibility

Has a wheelchair ramp and the ground is completely flat on the inside.

Workplace Safety

If you have a mental disability you will fall down. I fell down three times when I worked there. It's different for everybody.

Challenging Work

The work is extremely boring if you are not even that smart.

Inclusive / Diverse

When you give your opinion to this company it's like going in one ear and then out the other.

Company Culture
3.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
1.00
Internal Communication
2.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
5.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
1.00
Challenging Work
2.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Flex. working hours is offered Easy access to public transportation is offered Paid time off is offered
  • Company
    Mers/Missouri Goodwill Industries
  • City
    Saint Louis
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Not specified
  • Department
    Others

The following perks were offered to me

Free (company provided) Meals is offered Employee discounts is offered Employee events is offered

Suggestions for improvement

  • First I would raise the pay levels so that employees are earning market rate or at least very close to it. I would offer a higher rate of vacation accrual, more comprehensive benefits, ability to use employee discount in all locations at any time. Offer educational courses and opportunities for employees to earn industry and general knowledge certifications as well as offering tuition reimbursement and a mentorship program for employees at all levels of the company. I would make sure there is an open door policy in place where employees can feel free to approach management with any concerns or ideas they have and work to correct those issue or implement those strategies and ideas that will help the company achieve its objectives.

What I like about the company

I've had a lot of instances where I felt I made a difference in the workflow and making customers/clients happy. I've had the opportunity to meet nice and interesting people and have learned more about the value of teamwork and collaboration and how to approach obstacles in inovative, creative ways.

What I dislike about the company

Sometimes upper management is disconected from the the lower rungs of the corporate ladder and don't fully understand the issues and obstacles support staff and middle management/supervisory staff face. They have high expectations but don't always provide the tools the employees need to accomplish their job more efficiently. Some managers keep a closed door policy and make staff feel like they cannot approach them for assistance in doing their work.
Another problem is the pay rates for many of the middle level and lower positions do not match market rate, therefore people doing the same or similar jobs at other companies are getting compensated more and in many cases 20% or more.
The company also takes a "if you don't like things here then leave" type of stance rather than looking to address and remedy the concerns and issues employees have and increase employee morale.

Company Culture
3.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
2.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
4.00
Career Development
4.00
Overall compensation for your work
2.00
Office / Work Environment
4.00
Environmental Friendliness
3.00
Work-Life Balance
2.00
Company Image
3.00
Job Security
4.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
4.00
  • Company
    Goodwill Industries Inc.
  • City
    San Francisco
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

Company Culture

It’s more about what they can save for themselves and the name not care for everyone else remember we need to help not just “run a business”

Support from management

Management just cares about themselves and only themselves if an employee has an issue management just looks the other way or sends them to Hr to figure it out Themselves

Teamwork

Management only looks at themselves as a team everyone else is fending for themselves which is really sad to say

Freedom to work independently

Oh trust me your gonna be on your own, because there’s no real training to begin with

Internal Communication

Management does not care only what makes them look good and trust me with donations and not having clean items and infestations of cockroaches around every corner the big boss doesn’t care as long as their money flow is moving they could care less

Attitude towards older colleagues

They were very picky with their seniority employees that they just wanted to get rid of them especially management complaining about them just because the employee knew the business and just wanted to help it was kind of like well they ask too many questions of well this is what we use to do and it made sense

Career Development

There’s nothing to show that you can succeed

Overall compensation for your work

They didn’t care

Office / Work Environment

No such thing

Environmental Friendliness

They don’t save what they could just trash

Work-Life Balance

If there’s no one to cover your lunch or a shift your pretty much out of luck for taking a break with the constant calls of I don’t where this is and I don’t know what to do about this customer, plus the long hours of no covers which makes it difficult cuz if you have a family good luck seeing them

Company Image

That’s the biggest joke of all

Job Security

What a joke they claim they give second chances but once you mess up it’s over no warning no correction just let go

Handicapped Accessibility

Great

Workplace Safety

No forklift training just figure it out

Challenging Work

It was always a challenge

Suggestions for improvement

  • Listen to your employees and the struggles/problems within the company and outside and how we can help them

What I like about the company

The healthcare plans were very affordable

What I dislike about the company

They are fake about everything they do!! They claim they are there to help but do they help their own employees, to be honest no they don’t!!!!

Company Culture
3.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
5.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00

The following benefits were offered to me

401(k) is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Goodwill of Southern California
  • City
    Los Angeles
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

Other company profiles

Review averages

  • 501 employees say

    Excellent (149)
    29.740518962076%
    Good (94)
    18.7624750499%
    Satisfactory (120)
    23.952095808383%
    Subpar (138)
    27.544910179641%
    2.98
  • 6 applicants say

    Excellent (3)
    50%
    Good (1)
    16.666666666667%
    Satisfactory (1)
    16.666666666667%
    Subpar (1)
    16.666666666667%
    3.36

kununu score comparisons

Goodwill
2.98
507 reviews

Industry average (Civic & Social Organizations/Non-profits)
3.56
10,453 reviews

kununu average
3.32
2,733,000 reviews