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Goodwill:What's it like to work here?

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Review averages

  • 521 employees say

    Excellent (154)
    29.558541266795%
    Good (101)
    19.385796545106%
    Satisfactory (122)
    23.41650671785%
    Subpar (144)
    27.63915547025%
    2.98
  • 6 applicants say

    Excellent (3)
    50%
    Good (1)
    16.666666666667%
    Satisfactory (1)
    16.666666666667%
    Subpar (1)
    16.666666666667%
    3.36

Reviews for Goodwill

Reviews - What employees say

2.98 Employees say
3.36 Applicants say
  • 13.Sep 2018
  • Employee

Company Culture

Management had their "group" and didn't worry about others. If you did not speak Spanish and were over 55 year old, you were totally mistreated and considered obsolete.

Support from management

Only if you were one of the "group".

Teamwork

Please see above.

Freedom to work independently

I had to work independently to be successful. Management had no time, money or assistance for the 3 centers I was in charge of.

Internal Communication

Only the "group" got the correct information, training, supplies and extra help during day to day operations and job fairs.

Attitude towards older colleagues

T-E-R-R-I-B-L-E

Career Development

At the time I worked for Goodwill they were stating they were placing people into positions and giving back with training's. I you would walk into a career center and ask for a bus ticket to get to work, they would have you sign into their system, create an account and then would place that as a job placement on their behalf. Numbers were altered to their favor and they never truly assisted SCSEP participants with job placement. That is why the grant was taken away from them and given to AARP.

Overall compensation for your work

Bad compensation and raises were given for merit.

Office / Work Environment

I was never given the additional assistance needed to operate my career centers and/or job fairs. Management always had a closed ear on suggestions and/or any problems that needed to be addressed.

Environmental Friendliness

T-E-R-R-I-B-L-E

Work-Life Balance

Definitely no over time. Once had a client go into a diabetic coma in my career center and by the time the ambulance got there and everything was done it was past 5:00pm. I got written up for not closing on time and told that for no reason should the career center be opened past 5 pm.

Job Security

I was always be asked when I was going to retire and/or District Manager would come in with bizarre accusations. When I would request more information I was told "no" but would then be told that my job was on the line.

Workplace Safety

One of my centers was attached to the outlet stores. The neighborhood is pretty bad, high in drugs and crime. There was no security guard on the facility and the only cameras they had were in the store protecting their sales items.

Challenging Work

Working without any assistance and/or funds. Lot's of diversity with the customers, strengthens your "drive" because you are truly working on your own to successfully assist these customers. I traveled between career centers located in 3 different cities and never was paid mileage. When I was hired on, nothing was said to me about becoming a travelling career services manager.

Inclusive / Diverse

If you are over 55+ you weren't considered for any advancement nor training's.

Suggestions for improvement

  • Get rid of your upper management. Secret shop the career centers and experience what the quality of services you will get. Pay according to education and experience and get rid of the "good ole boy" syndrome.

What I like about the company

Really nothing and I'm so happy that past employee's have been taking this establishment to court for age discrimination, sexual advances, etc. The public needs to know.

What I dislike about the company

Please see above answers.

Company Culture
2.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
2.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
3.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
5.00
Inclusive / Diverse
1.00
  • Company
    Goodwill Industries of Central Arizona
  • City
    Phoenix
  • Are you a Current or Former Employee?
    Former employee
  • Position
    C-Suite / Leadership
  • Department
    Others
  • 31.Jul 2018
  • Employee

Company Culture

The amount of worker's compensation claims filed for stress is unbelievable. Upper management just sweeps them under the table and pays the people off hoping that there will be no negative publicity or tarnesses to the image they try to convey to the public.

Support from management

Management only cares about themselves. If something goes wrong, they will look for a scapegoat to blame and never take any responsibility.

Teamwork

If you were considered a favorite, then the others would work with you. If you fell out of favor, you were not given the time of day.

Freedom to work independently

This was good but only because nobody takes the time to train you. I was on my own from day 1 with very little support.

Internal Communication

I have held several jobs and never came across one where the communication was as poor as this one. Policies are changed by upper management but the effective date of the change and distribution of the changed policies/procedures are never deciminated to staff!

Employees are let go from their positions yet the Company does not inform staff. There was one Department head who just disappeared one day and never returned. When his subordinates asked about this person, they were told that this person had been transferred and was now working for another department. A staff person contacted the person in question via personal cell phone and, when asked what department he was now working for, was told that he/she had been let go by the Company. Yet they told everyone this person was still working for the organization. What a joke!

Gender Equality

See inclusive/diverse comments

Company Image

What a joke this is. All upper management cares about is themselves and how they can look better than others. Way to much backbiting and throwing each other under the bus to be successful. All of upper management should be tossed to the side. The CEO doesn't know what is going on half the time.

Job Security

People were let go for no reason other than being told, "we have to cut back."

Workplace Safety

In trying to cut back, this Company left one safety person for the entire organization. Safety violations were committed daily and nothing was ever done about. When a safety issue was finally addressed, there was never any follow up to ensure compliance. The affected supervisors knew that and had no incentive to make the changes as they knew they would not be held accountable.

Inclusive / Diverse

Yes, for rank and file; however, most of upper management is made up of 'good ol boy' white folk.

Suggestions for improvement

  • Replace upper management with those who care about the employees, not themselves. And make some diverse appointments when doing so.

What I like about the company

The rank and file people are great to work with; however, they are taken advantage of.

What I dislike about the company

See my above comments, but they all point to upper management and the way they(try to) run the Company

Company Culture
1.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
3.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
2.00
Career Development
2.00
Overall compensation for your work
2.00
Office / Work Environment
2.00
Environmental Friendliness
2.00
Work-Life Balance
2.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
3.00
Workplace Safety
1.00
Challenging Work
2.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Parking is offered 401(k) is offered Paid time off is offered Life insurance is offered
  • Company
    Goodwill Southern California
  • City
    Los Angeles
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others
  • 30.Jul 2018
  • Employee

Company Culture

What culture?

Support from management

They were too busy trying to cover up their own screw ups to care about the workers

Teamwork

I worked alone, so there was no team.

Freedom to work independently

I don't know about freedom, but I never had help, even when I was so swamped i couldnt get a break for 10hrs. Although there were about 6 cameras on me at all times.

Internal Communication

Virtually none.

Gender Equality

They worked women just as hard as men, if not harder. We had one female truck driver. She was worked particularly hard due to the fact the manager didn't like her. I always feel bad for her.

Attitude towards older colleagues

Not sure they even really know if they have older ppl working. I was in my 60s, but I didn't meet my manager for the first 7 months I worked there.

Career Development

The only thing I developed was callouses and tendonitis in my hands.

Overall compensation for your work

Dont let them fib about what they pay. 8.25prhr is it. With no chance of a raise. I met ppl that had worked 3 to 4 years without a raise or even a review. That is not a living wage. Just enough to keep me off food stamps, yet not enough to buy much food.

Office / Work Environment

Very dirty. Bed bugs, lice, scabies, and rodents. Not to mention the brown recluse spiders! They would let a donation center pile so high that there would be only pathes to walk in. I worked in 3 different centers. I can say they were all a fire hazard. OSHA was called in on them numerous times.

Environmental Friendliness

They touted the fact they recycled. I found out that they spent 40,000 a month in dump fees. I don't think there was much recycled.

Work-Life Balance

If you don't mind 10hr days, I worked 4 days and off 3.

Company Image

It's a lie.

Job Security

You are a dime a dozen to them. Unfortunately many ppl like me thought this was a good company. One that helped ppl out. I was very disillusioned and disappointed.

Handicapped Accessibility

It was okay. Most of the donation centers and stores were in store fronts or a building previously run by a grocery store. The handicapped ramps and parking were already there.

Workplace Safety

As I mentioned before, there was no concern about safety. I fell backwards using a hook like tool to pull the heavy totes. The hook slipped off and I ended up in the er. Needless to say,, they collected all those hooks in the donation centers due to the fact they were unsafe the next day. My manager told me they had been talking about getting rid of them due to the fact they were unsafe, but they just hadn't done it yet.

Challenging Work

The biggest challenge was if I would have time to get a lunch in on busy days, and trying not to fall asleep on the slow days.

Inclusive / Diverse

They were certainly diverse. Although I never quite figured out their way of hiring. They would employ ppl still in a work release program. Yet many ppl who had finished their time and were out they wouldn't hire. I know they hire the mentally ill, as in one case employees were threatened with their life by one lovely person.

Suggestions for improvement

  • I really don't have any. That place is so badly run that the only thing to do is educate the public on what a greedy uncaring place it is.

What I like about the company

I did enjoy the ppl that donated nice things. They truly thought they were helping a good company.

What I dislike about the company

The fact that it's not what is portrayed. Managers are overworked to the point they don't care, and that is felt all the way down the line. Really kind of says it all when the general manager is let go due to embezzlement.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
3.00
Internal Communication
1.00
Gender Equality
2.00
Attitude towards older colleagues
2.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
3.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
3.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Flex. working hours is offered Easy access to public transportation is offered 401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Goodwill of Oklahoma city
  • City
    Oklahoma city Oklahoma
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Logistics/materials management

The following perks were offered to me

Employee discounts is offered

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Review averages

  • 521 employees say

    Excellent (154)
    29.558541266795%
    Good (101)
    19.385796545106%
    Satisfactory (122)
    23.41650671785%
    Subpar (144)
    27.63915547025%
    2.98
  • 6 applicants say

    Excellent (3)
    50%
    Good (1)
    16.666666666667%
    Satisfactory (1)
    16.666666666667%
    Subpar (1)
    16.666666666667%
    3.36

kununu score comparisons

Goodwill
2.98
528 reviews

Industry average (Civic & Social Organizations/Non-profits)
3.55
11,513 reviews

kununu average
3.32
2,835,000 reviews