- gpc12.Nov 2015
The company creates an atmosphere of fear and distrust. Employees are put in positions daily where they are expected to break the rules in order to provide good customer service but in doing so also put their jobs at risk.
Support from Management
Supervisors are more concerned with achieving unrealistic short term objectives while sacrificing long term goals. Decisions are more knee-jerk reactions rather than well thought out based on facts and relevant data. They generally do not involve employees in the decision making process but rather dictate to them usually without clear direction.