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Grande Communications Networks LLC:What's it like to work here?

United States Industry Telecommunications
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Grande Communications Networks LLCGrande Communications Networks LLCGrande Communications Networks LLC
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Review averages

  • 1 employee says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (1)
    100%
    Subpar (0)
    0%
    2.94
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Grande Communications Networks LLC

Reviews - What employees say

2.94 Employees say
0.00 Applicants say
  • 12.Nov 2015
  • Employee

Tech 1

2.94

Company Culture

I feel being in Tech support you are treated like the bottom of the food chain where you dont really matter. An example you have a ceremony to recognize employees and all of them where administrator considering tech support is the largest group there sounds unfair.

Support from management

Supervisors are nice people but dont have much control in getting you days off or promotions. Also if you go to school part time is difficult to get.

Teamwork

There isnt much teamwork since your stats are based on individual performance.

Freedom to work independently

Workload is outrageous always understaffed and QA gives you a specific structure you must follow.

Internal Communication

This area is misleading your doing a great job however no promotion in sight.An example my stats are great incomparison to everyone else but I need to be here for a year to be promoted to tech 2. I cant apply to other positions without being a tech 2 for 6 months. Then they change there metrics the time I invested doesnt count anymore.

Gender Equality

For a call center there is equality usually tech support are primarily men since most women are in customer service

Attitude towards older colleagues

Alot of seniors work at the call center

Career Development

You have to be a lifer to really advance in this company

Overall compensation for your work

For an entry level tech support job they pay good and benefit are really good as well

Office / Work Environment

The equipment is adequate and the call center is fine

Environmental Friendliness

Not sure about

Work-Life Balance

Vacation hours need to be 2 to 3 months in advance to have a chance. If something comes and would like to trade a shoft good luck getting that done

Company Image

In tech support people just don't like the company but other departments do.

Job Security

There is job stability never felt that was an issue.

Handicapped Accessibility

Not sure didnt pay much attention

Workplace Safety

This they do fine

Challenging Work

The work is easy but the only problem is how they label wireless. You have to pay extra for wireless to get support but customers arent aware of that and that we dont guarantee wireless speeds. The routers they have dont seem to provide good wireless signal.

Inclusive / Diverse

On this Im indiffent about

Suggestions for improvement

  • They need to hire a full staff so customers arent irate. Promotions need to be more accessible so employees have something to motivate them

What I like about the company

I like the free coffee employees do get free Internet,cable, and phone if in a serviceable area

What I dislike about the company

For a first time tech support job this is the job but if you want to move up this is not the job gor you

Company Culture
1.00
Support from management
3.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall compensation for your work
4.00
Office / Work Environment
5.00
Environmental Friendliness
2.00
Work-Life Balance
2.00
Company Image
3.00
Job Security
3.00
Handicapped Accessibility
4.00
Workplace Safety
5.00
Challenging Work
1.00
Inclusive / Diverse
4.00

The following benefits were offered to me

is offered is offered is offered is offered
  • Company
    Grande Communications Networks LLC
  • City
    San Marcos
  • Are you a Current or Former Employee?
    Former job since 2015
  • Position
    Others
  • Department
    IT

The following perks were offered to me

is offered is offered is offered is offered

Other company profiles

Review averages

  • 1 employee says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (1)
    100%
    Subpar (0)
    0%
    2.94
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Grande Communications Networks LLC
2.94
1 review

Industry average (Telecommunications)
3.22
29,718 reviews

kununu average
3.28
2,611,000 reviews