Support from management

It was based on a click the higher ups didn't show any concern for employees unless they were in their click it was totally biased

Teamwork

People were stealing accounts from other employees and they were not disciplined or terminated. One supervisor gave choice Accts to her favorites when the open acct payments that came in were to be equally distributed and were not

Internal Communication

Supervisors would not listen no matter how many times things were brought to their attention

Overall compensation for your work

3/4 of my pay went to medical benefits I didn't make enough money to survive

Office / Work Environment

Employees constantly are violating FDCPA HIPAA and have their cell phones at their desks and take photos of their computer screens

Work-Life Balance

They only care about their click everyone else was lucky if they were given any requested days

Inclusive / Diverse

They preferred Spanish speaking people and if you didn't speak Spanish you were snubbed

Suggestions for improvement

• To not allow cell phones on the floor to write up and discipline all employees and ensure all FDCPA & HIPAA regulations are followed and debtors are not threatened

What I like about the company

Nothing

What I dislike about the company

How they allowed employees to mistreat and disrespect debtors