- HANGER PROSTHETICS & ORTHOTICS WEST, INC07.Dec 2015
Support from management
The rules changed daily, they were never with in state compliance.
Office / Work Environment
PHI or HIPPA was not at all recognized, because they have been in business so long with little competition significant issues are overlooked. Audit was there while I was and the fact that charts/PHI was unprotected was not even addressed and that was the small issue.
While I worked there, there was a derange individual that came in the clinic and thought that someone in the front area was talking about him, the manager didn't appear until he had left the building. There is not any security in or around the building, and employees are required to work nights and weekends periodically. When I started working there I received 1 day of training and supposedly someone would be available for questions. Two of the managers sisters worked there, one was hired after me and when I left 3 weeks later she was still getting one on one training. I was covering the entire front area alone, she was verifying insurance with 2 other people doing the same job. She was hired in making more money that I, and again I have much more experience. I now work for a company making double what I was making there and I regulate schedules for over 120 providers along with many other duties. I assist taking care of the entire Ambulatory Division within MIHS. There are only 3 of us to handle this division; the Chair, the District Administrator and me (Executive Assistant). I am already in line for a promotion after only 7 months.
Inclusive / Diverse
Because alot of the clientele is hispanic, those of us that are not got put into low paying positions because we didn't speak spanish. Even though we were more qualified than those put into certain positions. I was replaced with a spanish speaker who was less than half my age, and minimal experience. I have been in the industry for 25+ years with massive medical administrative responsibilities. I wasn't planning to stay anyway, but I found it odd that this was the decision.
Suggestions for improvement
- Set policies and procedures and follow them. Follow HIPPA and PHI regulations. Refrain from greed and recognize that your employees have lives too, close the clinic when it is supposed to be closed. Add security or make sure all employees leave at the same time (this clinic is not in a desirable location). Executive should be more supportive of the office staff, investigate before accusing employees of something that didn't happen based on disgruntled patients. While I was there, one of the clinicians was threatened by a patient, he was so afraid he gave away the item instead of charging for it. This clinic provides orthotics and prosthesis, these are items that can be gotten from any hospital, ER, Urgent care facility. Doctors send patients to this clinic with scripts so they don't have to deal with them (it is their job). This clinic can't see patients without a script from the doctor, but if they have insurance or cash they will allow the patient to forge the script (they keep script pads at the facility) so they can see them. Doctors are allowed to come in and write their own scripts (unethical)if they didn't bring one from their prescribing doctor.
What I like about the company
What I liked was that the people were nice, they didn't expect much so everyone was treated the same.
What I dislike about the company
The put their employees at risk (cleanliness is an issue), patients come in with open wombs (the clinic is not designed for that), they run out of necessary items such as toilet paper, paper towels etc. There isn't any support for the employees; you never know the rules from day to day, it changes at patient request. The expectation for employees are high compared to the resources given; they don't restrict schedules for inapt employee capacity or for things like audit where the providers are not able to see patients like normal. The business states that it closes at 5p.m daily, yet they will allow patients to come in 5 minutes prior with procedures that knowingly will take at least 2hrs. And it may be several patients at once that come in. This is a clinic, therefore there should be a time when the last patient is allowed to come through the doors, like most all other clinics. At my current place of employment, we have 17 clinics just under Ambulatory care with internal medicine, Family Pratice, DNP's, NP's, PA's, Ped's and OBGYN; yet if the clinic closes at 5p the last patient is scheduled at 4:15p, this allows for charting and closing at a reasonable time. Hanger clinic doesn't have doctors etc. there is no reason for them to remain open until late because they didn't have a patient cut off time.
The following benefits were offered to me
- CompanyHANGER PROSTHETICS & ORTHOTICS WEST, INC
- Are you a Current or Former Employee?Former job since 2015