Very corporate. Don't care about anyone not in upper levels of company.
Support from management
No supervisor support. You are on your own and probably better off that way. Best to seek advice and direction from peers.
Although you might work in teams, were divided into different cliques. Not a good situation. Much backstabbing.
Freedom to work independently
No say in the workload and no more pay for more work. Goals and timeframes keep getting changed randomly so no logic or encouragement because the bar would get raised as soon as you reached it.
Info received via gossip was pretty much only reliable source.
Women probably had same opportunitys as long as best friends or related to certain people in company.
Attitude towards older colleagues
Definitely not treating long time employees well. We're being seriously underpaid for long term service. Pay raises in increments of under .25 per hour per year so no incentive to stay long.
Absolutely no room for advancement. For any one opening, might be twenty or more internal applicants. Many times, jobs not posted because supervisors had already picked someone to fill job. Usually someone that would do much of their work for no extra pay. Trying was minimal. You got thrown out on your own almost immediately and had to rely on peers for help or just guess about things because supervisors were never available. No continued training given.
Overall compensation for your work
Raises were a joke. Commissions were given to same few friends of supervisors whether or not earned. You had to keep track of your own sales and commissions so you didn't get shortchanged because that information was something only supervisors had and it wasn't shared or explained. Sales goals and incentives always changing and being raised so you could never make commission. New employees made more money than long time employees.
Office / Work Environment
In call center, basically forced to remain in seat all shift. Only scheduled bathroom breaks allowed or risk being written up. Dark, depressing room with many people crammed in. Often people coming in to work very sick and contagious and illness spread throughout. Poor lighting and outdated and faulty equipment with no technical help.
You would be written up if you called in and didn't have days available. Vacations were approved in a mysterious manner that couldn't be explained. If you were not best friends with supervisors or scheduler, probably will never get to spend Thanksgiving or Christmas with family again. Always same few people got their choice of holidays. Vacations could not be planned because good chance you wouldn't get days requested.
No one every spoke highly of company or image. Everyone always looking for new jobs. Most people didn't stay long. Revolving door.
Definitely. If clients not satisfied with job being done by employees, contract with company would not be renewed and people would be laid off. Had frequent walk throughs and inspections. When this occurred, were coached on answers to give if asked questions by a visitor. Often, not honest answers. Also were instructed on being careful about what might be overheard during a conversation with phone customer.
Had to do online course until passed. Otherwise, not given any freedom to go to bathroom or get a drink of water. Even standing up at desk was frowned upon.
I was not proud of my work unless I ignored company policies because you would be expected to not be honest with customers. Got tired of not being able to tell truth.
Inclusive / Diverse
Absolutely not. Their way or the highway and you'd better not have an opinion about anything. Just do as told and keep quiet.