There is a cult-like atmosphere at HDIS in which employees are constantly fed talking points about how wonderful the company is. Anyone who questions this or stands up for themselves is blacklisted. They believe free t-shirts and food days make up for the unfair QA grading system, lack of schedule flexibility, and error culture that makes the job unpleasant and dreadful.
Support from management
This is the worst aspect of HDIS because of the rampant favoritism and clique atmosphere. Supervisors can be overheard gossiping about employees all the time and there is NO SECRET who they like & dislike.
The hourly employees, at least in customer service, are very nice people and help each other.
Freedom to work independently
This all depends on if you're a PET or not. Supervisors and QA coaches can be extremely petty and ride your back if they don't like you, or if you have stood up for yourself and questioned their "do as I say, not as I do" methods.
Supervisors are good at team communication, however their "pets" culture makes that irrelevant.
Mostly females in the customer service department.
Attitude towards older colleagues
Seems to be very respectful.
All based on favoritism and office politics.
Overall compensation for your work
Too many responsibilities lumped under the umbrella of "customer service". This is how they get by with not paying proper trainers, collections specialists, salespeople, etc. Bonuses are based on completely subjective criteria.
Office / Work Environment
A drudgery unless you are part of their sorority.
Seems up to par.
This is the one good thing about HDIS. You dont feel like you have to "take the job home" with you. However, having a no-exceptions attendance point system wrecks it for many employees. And there is no logical reason to not have a work-from-home program.
Phony! Sales pitches are exaggerated and slanted towards the house brand, which is presented as an upscale brand when it is not. "Alternative facts" given to customers about the house brand products just to sell them. Constant, cult-like promotion of the company internally. Employees always drilled on how lucky they are to work there yet the pay, the cost of benefits, and the ridiculous attendance policy are not in their best interest. "Family atmosphere" does not include taking advantage of your employees' kindnesses & pitting them against each other.
Job security is good but your advancement prospects are literally slim to none unless you are a pet.
The office is in an old, out of date warehouse building.
The only challenges are from the inconsistent "facts" presented by HR during the hiring process (for example, I was told up front that I could choose my own late shift day and that there would be no sales involved, both false) and the contradictory policies that set employees up to fail ("we have no script" yet the focus of QAs is what you DO NOT say, therefore lowering your score and keeping you from bonusing).
Inclusive / Diverse
Certain employees sail through the monthly bonus metrics, like QAs, while others are flat out targeted (depending on if you're an office pet or part of their clique, or not).
Suggestions for improvement
- Instead of just saying positive things about your company, actually implement positive policies instead of "gotcha" policies that empower your employees. Stop forcing employees to train each other and log errors on each other. Let people speak freely without putting them on a management blacklist. Prove that you're a family atmosphere instead of constantly ramming it down people's throats verbally. Revamp your management style so that employees don't feel alienated by office favoritism.
What I like about the company
My coworkers in customer service were sweet & caring, and everyone got along.
What I dislike about the company
The supervisors act like they are above everyone else and above having to work. They pick favorites then sit back and slack off. It never felt fair that most of my training was conducted by my peers, nor that I was required to log errors on my peers. QAs are completely subjective and inconsistent among coaches. Blind submission is expected & encouraged.