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HDIS:What's it like to work here?

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Review averages

  • 4 employees say

    Excellent (0)
    0%
    Good (2)
    50%
    Satisfactory (1)
    25%
    Subpar (1)
    25%
    2.63
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for HDIS

Reviews - What employees say

2.63 Employees say
0.00 Applicants say
  • 28.Apr 2018
  • Employee

Support from management

Zero support, not adequate training.

Freedom to work independently

It's all independent. That's nice but I like working as a team as well.

Internal Communication

No instant message service, behind on the times.

Gender Equality

It's 99% women on the call center floor.

Attitude towards older colleagues

It's 90% older women colleagues.....

Overall compensation for your work

Majority outbound sales. For adult diapers. High base pay.

Office / Work Environment

Business casual to sit on the phone and make outbound calls all day.

Environmental Friendliness

Print out everything. Could have double monitors for reference material.

Company Image

Rate best place to work in St. Louis six years running.

Job Security

Not really sure what their turnover is like.

Suggestions for improvement

  • Don't make your employees take an hour lunch and then no fifteens. That broke it for me honestly. More training.

What I like about the company

Everyone was super nice and had been there forever. That speaks volumes.

What I dislike about the company

The way they did lunch and breaks. Not a fan of taking a long break and no then short breaks. I couldn't adapt to it. The job for real wasn't worth it. Weird woman cliqueness, looked hard to be a guy there.

Company Culture
1.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
5.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
2.00
Overall compensation for your work
4.00
Office / Work Environment
1.00
Environmental Friendliness
2.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
2.00
Inclusive / Diverse
5.00

The following benefits were offered to me

is offered
  • Company
    HDIS
  • City
    Olivette
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Distribution/sales

The following perks were offered to me

is offered
  • 08.Apr 2018
  • Employee

Company Culture

There is a cult-like atmosphere at HDIS in which employees are constantly fed talking points about how wonderful the company is. Anyone who questions this or stands up for themselves is blacklisted. They believe free t-shirts and food days make up for the unfair QA grading system, lack of schedule flexibility, and error culture that makes the job unpleasant and dreadful.

Support from management

This is the worst aspect of HDIS because of the rampant favoritism and clique atmosphere. Supervisors can be overheard gossiping about employees all the time and there is NO SECRET who they like & dislike.

Teamwork

The hourly employees, at least in customer service, are very nice people and help each other.

Freedom to work independently

This all depends on if you're a PET or not. Supervisors and QA coaches can be extremely petty and ride your back if they don't like you, or if you have stood up for yourself and questioned their "do as I say, not as I do" methods.

Internal Communication

Supervisors are good at team communication, however their "pets" culture makes that irrelevant.

Gender Equality

Mostly females in the customer service department.

Attitude towards older colleagues

Seems to be very respectful.

Career Development

All based on favoritism and office politics.

Overall compensation for your work

Too many responsibilities lumped under the umbrella of "customer service". This is how they get by with not paying proper trainers, collections specialists, salespeople, etc. Bonuses are based on completely subjective criteria.

Office / Work Environment

A drudgery unless you are part of their sorority.

Environmental Friendliness

Seems up to par.

Work-Life Balance

This is the one good thing about HDIS. You dont feel like you have to "take the job home" with you. However, having a no-exceptions attendance point system wrecks it for many employees. And there is no logical reason to not have a work-from-home program.

Company Image

Phony! Sales pitches are exaggerated and slanted towards the house brand, which is presented as an upscale brand when it is not. "Alternative facts" given to customers about the house brand products just to sell them. Constant, cult-like promotion of the company internally. Employees always drilled on how lucky they are to work there yet the pay, the cost of benefits, and the ridiculous attendance policy are not in their best interest. "Family atmosphere" does not include taking advantage of your employees' kindnesses & pitting them against each other.

Job Security

Job security is good but your advancement prospects are literally slim to none unless you are a pet.

Handicapped Accessibility

The office is in an old, out of date warehouse building.

Workplace Safety

Seems fine.

Challenging Work

The only challenges are from the inconsistent "facts" presented by HR during the hiring process (for example, I was told up front that I could choose my own late shift day and that there would be no sales involved, both false) and the contradictory policies that set employees up to fail ("we have no script" yet the focus of QAs is what you DO NOT say, therefore lowering your score and keeping you from bonusing).

Inclusive / Diverse

Certain employees sail through the monthly bonus metrics, like QAs, while others are flat out targeted (depending on if you're an office pet or part of their clique, or not).

Suggestions for improvement

  • Instead of just saying positive things about your company, actually implement positive policies instead of "gotcha" policies that empower your employees. Stop forcing employees to train each other and log errors on each other. Let people speak freely without putting them on a management blacklist. Prove that you're a family atmosphere instead of constantly ramming it down people's throats verbally. Revamp your management style so that employees don't feel alienated by office favoritism.

What I like about the company

My coworkers in customer service were sweet & caring, and everyone got along.

What I dislike about the company

The supervisors act like they are above everyone else and above having to work. They pick favorites then sit back and slack off. It never felt fair that most of my training was conducted by my peers, nor that I was required to log errors on my peers. QAs are completely subjective and inconsistent among coaches. Blind submission is expected & encouraged.

Company Culture
2.00
Support from management
1.00
Teamwork
4.00
Freedom to work independently
2.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall compensation for your work
2.00
Office / Work Environment
1.00
Environmental Friendliness
4.00
Work-Life Balance
3.00
Company Image
2.00
Job Security
5.00
Handicapped Accessibility
2.00
Workplace Safety
4.00
Challenging Work
2.00
Inclusive / Diverse
3.00

The following benefits were offered to me

is offered is offered is offered is offered is offered
  • Company
    HDIS
  • City
    Olivette
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

is offered is offered is offered is offered
  • 22.Jun 2016
  • Employee

Suggestions for improvement

  • Pay and treat employees like adults and stop force feeding what employees are supposed to believe about the company, stop being so FAKE

What I like about the company

Friendly and caring coworkers

What I dislike about the company

LOW pay, unobtainable bonuses, management clique, childish atmosphere, job description does not accurately reflect actual responsibilities, dishonesty by HR, cult like atmosphere, lazy management

Company Culture
3.00
Support from management
3.00
Teamwork
4.00
Freedom to work independently
1.00
Internal Communication
4.00
Gender Equality
3.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
4.00
Environmental Friendliness
2.00
Work-Life Balance
4.00
Company Image
3.00
Job Security
3.00
Handicapped Accessibility
3.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

is offered is offered is offered is offered is offered is offered is offered is offered
  • Company
    HDIS
  • City
    Olivette
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

is offered is offered is offered is offered

Other company profiles

Review averages

  • 4 employees say

    Excellent (0)
    0%
    Good (2)
    50%
    Satisfactory (1)
    25%
    Subpar (1)
    25%
    2.63
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

HDIS
2.63
4 reviews

Industry average (Other Industries)
3.25
147,971 reviews

kununu average
3.29
2,607,000 reviews