The upper management and supervisor's do not even know the meaning of this. Customer service is terrible, upper management consistently degrades all employee's.
Support from management
Employee's have zero support from supervisor's and upper management. They are never congratulated on work well done, only disgraced in front of guests when they do wrong.
If you need help supervisor's will not answer radio's, excuse is I didn't hear. To much favoritism goes around, if upper management likes you, you can do whatever you want, if they don't like you, you are always under scrutiny.
Freedom to work independently
Upper management to supervisor's, do not trust employee's to know what they are doing at work. Very micromanaged store, unhappy employee's.
Total lack of communication among the supervisor's to upper Management. A lot of times I heard changes to items or prices from the employee's instead of my fellow supervisor's.
Attitude towards older colleagues
No one respects anyone in the store.
No chance of advancement! No Human Resources available to talk to.
Overall compensation for your work
None at all!!
Office / Work Environment
The new management has really created a very hostile and unfriendly work environment. Employee's do not enjoy going to work like they did before.
Upper management tells it like this "You say you can work you better work when scheduled or told no excuses!"
If they don't like you they will find a way to fire you, they did it several times I was there.
Store fixtures are too close to each other making it hard to move around if you are in a wheelchair or electric scooter.
If the health department and public only knew! Hand sinks that are broken, Hot water that doesn't come out in hand sink to over 100 degrees, refrigerators that hold pastries on the line that don't meet temperature, soft serve machine that never makes temperature but still is served, etc....
Trying to keep your mouth shut to superiors or you'll be fired.
Suggestions for improvement
- Get rid of new General Manager and Assistant General Manager along with Warehouse Manager. Find someone who can work there develop the employees to be better and improve the workplace environment.
What I like about the company
What I dislike about the company