- Hilton Hotels & Resorts17.May 2018
Hilton is committed to excellence...this shows in the state of the majority of their properties, their QA standards, their employee benefits and success.
Support from management
There is a lot of support, but frequent mgmt changes. It varies, but in 10 years of hotel service, I've had no less than 2 different managers per year.
Teamwork is solid. That is the only way you can run a hotel.
Freedom to work independently
This is limited. You can go above and beyond for the customer, but Hilton has high standards already, so it is best to stay in line.
Communication is good and across the board, regardless of which of their brands you are with.
Honestly, this industry is inundated with women leadership. This is a good industry if you're Anglo and a woman.
Attitude towards older colleagues
This depends on the department you are with. The kids entering the workforce today want to be the VP by the time they are 23 years old. They can be nasty (brats) to the older colleagues who have paid their dues.
There are opportunities, but in truth, be ready and willing to move if you want to develop. It is rare to be a front desk agent, supervisor, manager, and executive manager at the same hotel. VERY rare.
Overall compensation for your work
Less than Intercontinental, more than Marriott.
Office / Work Environment
Clean, nice, and comfortable environment.
Most properties are well kept, and easy on the eyes.
This can be good or bad depending on which department you are with. Hotels never close, so if you're with operations, the balance can be tough at times.
I think many people really like Hiltons.
Regardless of the brands, or parent companies, the majority of the hotels in the world are actually franchised. They may bear the Hilton name, brand, and standards, but they're actually independently owned, and therefore, always for sale. New hotel ownership doesn't automatically let people go necessarily, but when this occurs (and it does often) be prepared for new mgmt to stop your growth, or try to force you out if you make a wage higher than they want to pay. The good news? All Hiltons use the same property management (computer) system, so if you work at one, you can work at any. And moving around is really a sure way to have job security. The days of being the General Manager of the same hotel for 20+ years are long gone.
Hilton has high standards for all customers, and is all inclusive.
Regular safety training provided, and there are lots of standards each property must abide by...no exceptions.
Definitely challenges. With hotels being buildings that have 200+ toilets flushing at the same time, there are bound to be troubles, so learn your properties well. Also, traveling affects people differently...and since we all know that travel plans can change in a flash, please know that many people can show up to the hotel quite cranky. Picture things from their perspective: They're far from home, flight was delayed, they left their debit card somewhere (no food) their car rental agency made an error, and their meeting (purpose for travel) was cancelled all before they arrive to the hotel. Be understanding. Be patient, and remember they matter to someone so smile and help them in any way you can.
Inclusive / Diverse
This is where they need a lot of work. The majority of Hilton's property managers and executive managers are Anglo. They denied this to me, until I showed them a company directory with page after page of pictures of Anglo people.
Suggestions for improvement
- More corporate owned hotels. More actual HR hires. It is not, in my opinion, a good practice to have your team interview candidates. I've seen front desk supervisors conduct interviews and determine if candidates are hired or not. Again, many women, and although this does not apply to all women, can be quite catty: "She (candidate) is too bubbly," "She is too pretty," "Something about her." I liked this part of Hilton the least, and fought hard to keep interviews out of supervisor hands and into ours (mgmt) only.
What I like about the company
The travel plan for employees, the properties, and the exceptional service standards. In my opinion, Hilton employees are more well rounded than the others. Intercontinental people tend to think they're too good for Hilton, Marriott people think Hilton has too many standards.
What I dislike about the company
Preference for females and Anglo people. White doesn't automatically mean "good employee." And sorry, but women in the workforce generally cause a lot of unnecessary drama. Also, due to close proximity to beds...there is SO MUCH infidelity in this industry. On both sides of the front desk. You have customers coming into conduct affairs, and I've seen many managers have affairs at our hotels too.
The following benefits were offered to me
- CompanyHilton Hotels & Resorts
- Are you a Current or Former Employee?Former employee