Skip over menu?
  

Hilton:What's it like to work here?

United States Industry Restaurants/Hotels/Hospitality
Skip over sub-menu?
HiltonHiltonHilton
This company does not
provide content for this profile
Is this Your Company?
Claim your profile now

Review averages

  • 522 employees say

    Excellent (278)
    53.256704980843%
    Good (103)
    19.731800766284%
    Satisfactory (69)
    13.218390804598%
    Subpar (72)
    13.793103448276%
    3.66
  • 4 applicants say

    Excellent (2)
    50%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (2)
    50%
    3.00

Reviews for Hilton

Reviews - What employees say

3.66 Employees say
3.00 Applicants say

Company Culture

Hilton is committed to excellence...this shows in the state of the majority of their properties, their QA standards, their employee benefits and success.

Support from management

There is a lot of support, but frequent mgmt changes. It varies, but in 10 years of hotel service, I've had no less than 2 different managers per year.

Teamwork

Teamwork is solid. That is the only way you can run a hotel.

Freedom to work independently

This is limited. You can go above and beyond for the customer, but Hilton has high standards already, so it is best to stay in line.

Internal Communication

Communication is good and across the board, regardless of which of their brands you are with.

Gender Equality

Honestly, this industry is inundated with women leadership. This is a good industry if you're Anglo and a woman.

Attitude towards older colleagues

This depends on the department you are with. The kids entering the workforce today want to be the VP by the time they are 23 years old. They can be nasty (brats) to the older colleagues who have paid their dues.

Career Development

There are opportunities, but in truth, be ready and willing to move if you want to develop. It is rare to be a front desk agent, supervisor, manager, and executive manager at the same hotel. VERY rare.

Overall compensation for your work

Less than Intercontinental, more than Marriott.

Office / Work Environment

Clean, nice, and comfortable environment.

Environmental Friendliness

Most properties are well kept, and easy on the eyes.

Work-Life Balance

This can be good or bad depending on which department you are with. Hotels never close, so if you're with operations, the balance can be tough at times.

Company Image

I think many people really like Hiltons.

Job Security

Regardless of the brands, or parent companies, the majority of the hotels in the world are actually franchised. They may bear the Hilton name, brand, and standards, but they're actually independently owned, and therefore, always for sale. New hotel ownership doesn't automatically let people go necessarily, but when this occurs (and it does often) be prepared for new mgmt to stop your growth, or try to force you out if you make a wage higher than they want to pay. The good news? All Hiltons use the same property management (computer) system, so if you work at one, you can work at any. And moving around is really a sure way to have job security. The days of being the General Manager of the same hotel for 20+ years are long gone.

Handicapped Accessibility

Hilton has high standards for all customers, and is all inclusive.

Workplace Safety

Regular safety training provided, and there are lots of standards each property must abide by...no exceptions.

Challenging Work

Definitely challenges. With hotels being buildings that have 200+ toilets flushing at the same time, there are bound to be troubles, so learn your properties well. Also, traveling affects people differently...and since we all know that travel plans can change in a flash, please know that many people can show up to the hotel quite cranky. Picture things from their perspective: They're far from home, flight was delayed, they left their debit card somewhere (no food) their car rental agency made an error, and their meeting (purpose for travel) was cancelled all before they arrive to the hotel. Be understanding. Be patient, and remember they matter to someone so smile and help them in any way you can.

Inclusive / Diverse

This is where they need a lot of work. The majority of Hilton's property managers and executive managers are Anglo. They denied this to me, until I showed them a company directory with page after page of pictures of Anglo people.

Suggestions for improvement

  • More corporate owned hotels. More actual HR hires. It is not, in my opinion, a good practice to have your team interview candidates. I've seen front desk supervisors conduct interviews and determine if candidates are hired or not. Again, many women, and although this does not apply to all women, can be quite catty: "She (candidate) is too bubbly," "She is too pretty," "Something about her." I liked this part of Hilton the least, and fought hard to keep interviews out of supervisor hands and into ours (mgmt) only.

What I like about the company

The travel plan for employees, the properties, and the exceptional service standards. In my opinion, Hilton employees are more well rounded than the others. Intercontinental people tend to think they're too good for Hilton, Marriott people think Hilton has too many standards.

What I dislike about the company

Preference for females and Anglo people. White doesn't automatically mean "good employee." And sorry, but women in the workforce generally cause a lot of unnecessary drama. Also, due to close proximity to beds...there is SO MUCH infidelity in this industry. On both sides of the front desk. You have customers coming into conduct affairs, and I've seen many managers have affairs at our hotels too.

Company Culture
4.00
Support from management
3.00
Teamwork
4.00
Freedom to work independently
3.00
Internal Communication
4.00
Gender Equality
2.00
Attitude towards older colleagues
2.00
Career Development
3.00
Overall compensation for your work
4.00
Office / Work Environment
4.00
Environmental Friendliness
4.00
Work-Life Balance
3.00
Company Image
4.00
Job Security
2.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Easy access to public transportation is offered 401(k) is offered Desirable office location is offered Tuition assistance is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Hilton Hotels & Resorts
  • City
    Houston
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Administration

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered Employee events is offered
  • 15.Nov 2017
  • Employee

Suggestions for improvement

  • Set up a training program with educational binders and information about the system and common issues. Organize the back office and the kitchen so things function more appropriately. Give health benefits to your employees that are working full time hours. Give additional uniforms to easily work a week without having to do laundry every other day. Listen to employees that have concerns or suggestions so staff is more inclined to stay. Have a staff meeting with all managers/ supervisors from each department to identify the issues that need to be fixed. Schedule monthly meeting with subordinate staff to relay information and help with questions or concerns that need to be fixed or clarified. Give the state required breaks to the staff. Make the desk area more suitable for standing all day.

What I like about the company

They let you make a lot of decisions on your own.

What I dislike about the company

No health insurance or benefits are offered until you work there for a year. Even when you work full time hours. You aren't given a designated break and you often work alone. You have no option to sit down, even for 5-10 minutes for 8 hours. They require you to do things that other departments should be handling because there is no one available to fix the problems. Training is on a need to know basis. You won't be trained on how to do something until an issue arises and you are unable to accomplish a task. When this happens you hope there will be a manager available to help you but they typically are not there because they left for the day. The pay is terrible and there is no raise after your probationary period. There are no incentives to doing a good job. There are no health incentives either i.e. gym membership discounts ect. They hire people for positions because they are friends instead of hiring people that are more qualified. They don't give the staff an option to help with improvements. Your opinions don't really matter. They don't try to keep good people which makes it a revolving door of new people always coming in. They allow certain people to have modified schedules which effects other staff members poorly. They give you 2 shirts a sweater and 2 pairs of pants but expect full time non modified schedule employees to work 5-8 days in a row. They have an antique fatigue mat to stand on for 8 hours yet it is poor quality and everyone complains how much their feet hurt. They are completely disorganized and won't take suggestions to help make the place look better.

Company Culture
4.00
Support from management
2.00
Teamwork
4.00
Freedom to work independently
5.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
1.00
Work-Life Balance
4.00
Company Image
3.00
Job Security
4.00
Handicapped Accessibility
5.00
Workplace Safety
1.00
Challenging Work
2.00
Inclusive / Diverse
3.00
  • Company
    Hampton inn & suites by hilton
  • City
    West Lafayette
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • 10.Oct 2017
  • Employee

Company Culture

The culture of the hotel's ownership is not necessarily bad, just this hotel. The culture of this hotel used to be about doing the right thing for the guest and exceeding expectations, but under the direction of the previous and current General Manager, the culture focus has shifted dramatically, and with no mature-acting leadership in place, the new culture has shifted to focus around drama and pettiness.

Teamwork

Some management team members are exemplary and will help out in any way possible. Just not the General Manager.

Freedom to work independently

I will actually score this high because the General Manager was so disengaged from the day-to-day operations that I felt as if I was always on my own.

Career Development

No training ever provided by my superior for any additional work tasks that I was responsible for and didn't already know.

Overall compensation for your work

Being a salaried manager, I was exempt from any overtime compensation, which is disappointing because there were a couple weeks where I worked so many hours (75+) that I actually made less per hour than the Front Desk staff employees.

Work-Life Balance

Worked 60+ hours a week across 1st, 2nd, and 3rd shifts, with no help from the General Manager. I was always expected to cover long-hour shifts, even when I had to cancel events related to my wedding, and I never saw any recognition, thanks, or compensation for doing so.

Job Security

I was the most knowledgeable person at the hotel with regards to Hilton reservation and inventory systems, as well as daily/monthly procedures and Best Demonstrated Practices, and despite these strengths, as well as never calling a day off during my employment, my job was let go. A direct quote to the GM upon leaving, "What message does it send to employees that when you are smart, dedicated, and loyal, you lose your job?"

Suggestions for improvement

  • Get a General Manager in place who knows how to listen to their staff, help out when needed/necessary, and admit when they don't know something. The current GM in place does not have anything close to a strong background in operations, and if they do, they chose to never act on that background to help with the betterment of the hotel.

What I like about the company

Ownership invests in the hotel to make sure that the employees have the necessary tools to get the job done.

What I dislike about the company

No qualms with the ownership. Just with property-level leadership.

Company Culture
1.00
Support from management
3.00
Teamwork
2.00
Freedom to work independently
5.00
Internal Communication
3.00
Gender Equality
4.00
Attitude towards older colleagues
3.00
Career Development
2.00
Overall compensation for your work
2.00
Office / Work Environment
2.00
Environmental Friendliness
3.00
Work-Life Balance
1.00
Company Image
4.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Parking is offered 401(k) is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Homewood Suites by Hilton - Dayton South
  • City
    Miamisburg, OH
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Not specified
  • Department
    Executive leadership

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered

Other company profiles


Other visitors also viewed

Review averages

  • 522 employees say

    Excellent (278)
    53.256704980843%
    Good (103)
    19.731800766284%
    Satisfactory (69)
    13.218390804598%
    Subpar (72)
    13.793103448276%
    3.66
  • 4 applicants say

    Excellent (2)
    50%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (2)
    50%
    3.00

kununu score comparisons

Hilton
3.65
526 reviews

Industry average (Restaurants/Hotels/Hospitality)
3.27
44,329 reviews

kununu average
3.32
2,774,000 reviews