Are you a Current or Former Employee? Former job since 2007
There is a lot of emphasis on sales results to the extent that sales results are required to succeed in the call center. Supervisors are not friendly to employees.
Level of Autonomy
The workload is usually fairly distributed, but there is no say in the structuring of their own area of responsibility.
Feedback is given in the form of monthly evaluations. Necessary information is often presented after the fact.