Suggestions for improvement
- Better training for the office staff. Raise the budget to hire enough people to where the current employees aren't run ragged. Manage employees with acceptance and affirmations - as opposed to fear. Treat employees as a person, not as a disposable number. Make the bonus plans more even (some departments are offered very high bonus with one structure, while others close by sometimes don't even have the chance to make theirs with their structure). Offer better healthcare plans that aren't so expensive to families. Offer vacation and sick days to all employees (as opposed to only 5 PTO days after they have been there for a year).
What I like about the company
As a whole, the company holds their employees to a very high standard - in which they give back to their employees with things like free snacks, trips, and sometimes training. You have an ability to move up within the company and they have pretty good bonus infrastructures. As long as you have the time, energy, and dedication to offer the company, they will give back.
What I dislike about the company
The company did not offer sick days, and within it's policy only allowed 5 call outs per rolling calendar year. This led a lot of sick employees to come in and work, which created issues throughout. In addition, a lot of times they would force employees to work through their breaks (in turn buying them lunch). There was also a huge lack of communication throughout the company. This went as far as up to the owners, and even down between management and the lower level employees. The management team pushed their employees extremely hard sometimes (working extra hours, no breaks, coming in during dangerous weather), and weren't around when they had questions or concerns. This led a lot of employees to feel helpless and frustrated when running into serious situations with customers. In turn, there tended to be a lot of frantic energy within the call center.